Partner Ecosystem
Assembled
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Assembled
The Modern Workforce Management Platform
Assembled is a US-based modern workforce management (WFM) and AI agent platform for support and customer experience teams. Founded in 2018 in San Francisco, Assembled delivers forecasting, scheduling, real-time monitoring, intraday management, and AI-powered tools to high-growth companies including Stripe, Robinhood, Etsy, and others. Recently launched Assembled AI Agents for full omnichannel CX automation.
Why teams choose Assembled
- Modern, intuitive WFM (vs legacy Calabrio/Verint)
- Strong fintech and DTC customer base
- Series C funding
- Fast-growing AI agent platform
Capabilities we have validated
- AI-powered forecasting and scheduling
- Real-time adherence monitoring
- Intraday management
- Assembled AI Agents (usage-based CX automation)
- AI Copilot for support teams
- BPO performance tracking and vendor billing reconciliation
- Open API
- SOC 2 Type II, GDPR, HIPAA-compliant platform
- AES-256 at rest, TLS in transit
- Annual third-party penetration testing
Recognition & proof points
- G2 Leader (Workforce Management)
- Forbes Cloud 100 mentioned
- Series C funding
- Backed by NEA, Emergence
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 27, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Assembled
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Workforce Engagement Management
Assembled is a modern workforce management platform delivering AI-powered forecasting, scheduling, real-time adherence, and intraday management for high-growth support and CX teams.
Modern WFM — Intuitive platform contrasts with legacy tools like Calabrio and Verint.
High-growth proven — Used by fintech and DTC leaders managing fast-scaling support teams.
Integrates with ZendeskSalesforce
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Voice AI / Conversational AI
Assembled AI Agents apply conversational AI to automate customer interactions across channels, complementing the platform's workforce management core.
Omnichannel automation — AI Agents handle full omnichannel CX automation.
Fast-growing platform — Recently launched AI agent capability expanding from WFM roots.
Integrates with ZendeskSalesforce
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Agent Assist / Real-Time Guidance
Assembled offers an AI Copilot for support teams that assists agents in real time alongside real-time adherence monitoring.
AI Copilot — Supports agents during live interactions to improve productivity.
Real-time monitoring — Adherence monitoring keeps support operations on track intraday.
Integrates with Zendesk
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CCaaS / Cloud Contact Center
Assembled integrates with 30+ helpdesk and CCaaS platforms to coordinate scheduling, quality management, and analytics across the contact center stack.
Broad integration — Connects with 30+ helpdesk and CCaaS platforms via open API.
BPO oversight — Tracks BPO performance and reconciles vendor billing.
Integrates with ZendeskSalesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Assembled provides hands-on implementation including white-glove onboarding for Enterprise customers and onboarding training and documentation for all plans.
Delivery: Delivered as SaaS with white-glove onboarding for Enterprise and guided onboarding for all customers.
White-glove onboarding — Enterprise tier receives hands-on implementation support.
Modern, intuitive — Easier to adopt than legacy WFM systems.
Integrates with Zendesk
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Customer Success
Assembled provides dedicated account management, quarterly business reviews, and shared Slack channel support for Enterprise customers, with weekly office hours across all plans.
Delivery: Delivered through dedicated account management, QBRs, and weekly office hours.
Dedicated management — Enterprise accounts get named account management and QBRs.
Always-available access — Weekly office hours and Slack support keep teams unblocked.
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End-User Training
Assembled provides onboarding training and documentation to all customers so support and CX teams can adopt its WFM tools quickly.
Delivery: Delivered through onboarding training sessions and self-serve documentation for all plans.
Training for all — Onboarding training and docs included across every plan.
Quick adoption — Intuitive platform shortens the learning curve for new users.
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Integration Services
Assembled connects its platform to 30+ helpdesk and CCaaS systems through an open API to fit existing support tech stacks.
Delivery: Delivered via prebuilt integrations and an open API spanning 30+ platforms.
Open API — Extensible API supports custom integrations beyond prebuilt connectors.
30+ connectors — Broad integration coverage across helpdesk and CCaaS tools.
Integrates with ZendeskSalesforce
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AI Services
Assembled delivers AI capabilities including usage-based AI Agents for CX automation and an AI Copilot for support teams.
Delivery: Delivered as usage-based AI agent automation layered onto the WFM platform.
Usage-based AI — AI Agents priced by usage for scalable CX automation.
Support copilot — AI Copilot augments human agents to lift productivity.
Integrates with Zendesk
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Assembled — 6 documents.
Is Assembled the right partner for you?
We'll give you the straight answer — including who to compare them against.