Partner profile
Assembled
The Modern Workforce Management Platform
Founded 2018 · San Francisco, California · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Assembled is built for
Modern customer support teams at high-growth fintech, e-commerce, and tech companies needing accurate forecasting and scheduling. Mid-market to enterprise contact centers.
Assembled is a US-based modern workforce management (WFM) and AI agent platform for support and customer experience teams. Founded in 2018 in San Francisco, Assembled delivers forecasting, scheduling, real-time monitoring, intraday management, and AI-powered tools to high-growth companies including Stripe, Robinhood, Etsy, and others. Recently launched Assembled AI Agents for full omnichannel CX automation.
- VerifiedSep 18, 2026 · high confidence
- 4solutions across 2 categories
- 8 yrsin business, since 2018
- 51-200employees
Why teams pick Assembled
- Modern, intuitive WFM (vs legacy Calabrio/Verint)
- Strong fintech and DTC customer base
- Series C funding
- Fast-growing AI agent platform
Probably not a fit
We haven't published fit caveats for Assembled yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
G2 Leader (Workforce Management)Analyst recognition · G2
Forbes Cloud 100 mentionedProof point · Forbes
- Series C fundingProof point
- Backed by NEA, EmergenceProof point
Notable clients
Vendor-reportedSStripe
RRobinhood
EEtsy
MTModern Treasury
- BBrooks
NNotion
Our Solutions
Rubber Duck solutions through Assembled
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Assembled's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Workforce Engagement Management
Assembled is a modern workforce management platform delivering AI-powered forecasting, scheduling, real-time adherence, and intraday management for high-growth support and CX teams.
- Modern WFM Intuitive platform contrasts with legacy tools like Calabrio and Verint.
- High-growth proven Used by fintech and DTC leaders managing fast-scaling support teams.
Zendesk
SalesforceVoice AI / Conversational AI
Assembled AI Agents apply conversational AI to automate customer interactions across channels, complementing the platform's workforce management core.
- Omnichannel automation AI Agents handle full omnichannel CX automation.
- Fast-growing platform Recently launched AI agent capability expanding from WFM roots.
ZendeskSalesforceAgent Assist / Real-Time Guidance
Assembled offers an AI Copilot for support teams that assists agents in real time alongside real-time adherence monitoring.
- AI Copilot Supports agents during live interactions to improve productivity.
- Real-time monitoring Adherence monitoring keeps support operations on track intraday.
ZendeskCCaaS / Cloud Contact Center
Assembled integrates with 30+ helpdesk and CCaaS platforms to coordinate scheduling, quality management, and analytics across the contact center stack.
- Broad integration Connects with 30+ helpdesk and CCaaS platforms via open API.
- BPO oversight Tracks BPO performance and reconciles vendor billing.
ZendeskSalesforceHow Assembled delivers
Tiered support: weekly office hours (all plans); Enterprise adds dedicated account management, QBRs, and shared Slack channel; rapid implementation (often within one month). (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as SaaS with white-glove onboarding for Enterprise and guided onboarding for all customers.
- Customer SuccessDelivered through dedicated account management, QBRs, and weekly office hours.
- End-User TrainingDelivered through onboarding training sessions and self-serve documentation for all plans.
- Integration ServicesDelivered via prebuilt integrations and an open API spanning 30+ platforms.
- AI ServicesDelivered as usage-based AI agent automation layered onto the WFM platform.
Automate/AI, built in · Native AI Platform. Native AI platform for CX/support operations: Assembled AI Agents deliver omnichannel CX automation (usage-based, ~$0.65/conversation), an AI Copilot assists human agents, and AI-powered forecasting/scheduling drives workforce management. Runs on a SOC 2 Type II, GDPR and HIPAA-compliant platform.
Compare
One quote is a price. Three quotes are a market.
We'd price Assembled next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Assembled
Calabrio Communicate
The Workforce Performance Company
Verint Communicate
Open CCaaS Platform - Increase CX Automation
Playvox (NICE) Communicate
Workforce management and AI coaching for contact centers
Five9 Communicate
The Intelligent CX Platform - Reimagining the Contact Center
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Assembled.
Ask for a referenceDocuments
From Assembled
6 PDFs, collected while we vetted them
- Assembled State of Support Ops 2025Download
- Assembled A New Vision for Workforce ManagementDownload
- Assembled Ultimate Guide to WFMDownload
- Assembled Schedule Adherence eBookDownload
- Assembled Understanding OmnichannelDownload
- Assembled What to Know Before You Buy AIDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Assembled against two alternatives and tell you which one we'd pick, and why.