Partner Ecosystem
Broadvoice
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Broadvoice
Amplify Your CX
Broadvoice is a global cloud communications provider delivering an integrated, AI-powered UCaaS (b-hive) and CCaaS (GoContact) platform for mid-market businesses and BPOs. Unlike many competitors that white-label third-party platforms, Broadvoice owns and develops its core voice and contact center technology in-house — enabling tighter innovation, quality control, and partner support. Their unique CXHub combines contact center technology with outsourced labor (BPO staffing), making them a true one-stop shop for customer experience.
Why teams choose Broadvoice
- Owned (not borrowed) UCaaS + CCaaS technology stack
- GoContact CCaaS purpose-built for mid-market and BPO
- CXHub bundles BPO labor with contact center technology
- Embedded AI (smart IVR, summaries, sentiment) without complexity
- True native omnichannel agent desktop
- Partner-only, white-glove human support
- Transparent value-based pricing
Capabilities we have validated
- Native UCaaS + CCaaS on a single proprietary stack
- Smart IVR
- Automated routing
- AI post-call summaries & sentiment
- Omnichannel agent desktop
- Workforce optimization
- Salesforce / Teams / Zapier integrations
- PCI-compliant payment IVR
Recognition & proof points
- Frost & Sullivan Best Practices Award
- Channel Partners 360
- TMCNet Cloud Computing Excellence
AI in the offering
AI Everywhere strategy with: smart IVR & routing, AI-powered post-call summaries, sentiment analysis, agent assist, AI-powered workforce optimization, and integrated bots.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 10, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Broadvoice
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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UCaaS / Cloud PBX
Broadvoice delivers its b-hive UCaaS and hosted cloud PBX on a proprietary voice stack it owns and develops in-house, combining voice, video, chat, and webinars for mid-market businesses.
Owned technology stack — Broadvoice owns rather than white-labels its core voice platform, enabling tighter innovation and quality control.
Value-based pricing — Transparent, value-based pricing keeps unified communications predictable for mid-market buyers.
Integrates with Microsoft TeamsSalesforceZapier
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CCaaS / Cloud Contact Center
Broadvoice's GoContact CCaaS is a purpose-built omnichannel cloud contact center for mid-market businesses and BPOs, featuring a true native agent desktop and automated routing.
Purpose-built for BPO — GoContact is designed specifically for mid-market and BPO contact center operations.
Native omnichannel desktop — A single native agent desktop unifies all channels rather than stitching together separate tools.
Integrates with SalesforceServiceNowZendesk
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Voice AI / Conversational AI
Broadvoice embeds AI directly into its contact center with smart IVR, automated post-call summaries, and sentiment analysis, delivered without added complexity.
Embedded AI — Smart IVR, summaries, and sentiment are built in rather than bolted on.
Simplicity-first — AI capabilities are delivered without the operational complexity typical of contact center AI.
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BPO / Answering Services
Through CXHub, Broadvoice bundles outsourced BPO labor with its contact center technology, making it a one-stop shop for customer experience staffing and tooling.
Tech plus labor — CXHub combines contact center technology with BPO staffing in a single offering.
One-stop CX — Buyers source both technology and outsourced agents from one provider.
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CPaaS / Messaging APIs
Broadvoice provides business messaging that extends its communications platform across digital channels for customer engagement.
Omnichannel reach — Business messaging is unified with voice on the same proprietary stack.
CX analytics — Messaging feeds into CX analytics for a complete view of customer interactions.
Integrates with HubSpotZoho
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Broadvoice provides white-glove onboarding to deploy its b-hive UCaaS and GoContact CCaaS platforms for new mid-market and BPO customers.
Delivery: Delivered as white-glove, human-led implementation and deployment.
White-glove onboarding — Hands-on human support guides each deployment rather than self-service portals.
Single-vendor stack — Owning the full stack lets Broadvoice deploy UCaaS and CCaaS in a coordinated way.
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24/7 Support
Broadvoice offers round-the-clock, partner-only support backed by its in-house ownership of the underlying voice and contact center platform.
Delivery: Delivered as 24/7 partner-only, human support.
Partner-only support — Support is reserved for channel partners with white-glove human service.
Always-on coverage — 24/7 availability keeps mission-critical communications running.
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Customer Success
Broadvoice supports customers post-launch to drive adoption of its AI-powered CX capabilities and omnichannel agent desktop.
Delivery: Delivered as ongoing, relationship-based customer success.
Adoption focus — Customer success helps teams realize value from embedded AI features.
Human relationship — A white-glove approach extends beyond onboarding into the customer lifecycle.
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Partner Enablement
As a channel-led provider, Broadvoice enables its partners to sell and support its owned UCaaS and CCaaS platforms.
Delivery: Delivered through a partner-only, channel-led model.
Channel-first model — Broadvoice's support and go-to-market are built exclusively around partners.
Owned-stack advantage — Partners benefit from direct access to an in-house engineering and quality team.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Broadvoice — 3 documents.
Is Broadvoice the right partner for you?
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