Partner profile
Broadvoice
Amplify Your CX
Founded 2005 · Northridge, California · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Broadvoice is built for
SMB to mid-market businesses seeking integrated cloud voice and contact center with AI-powered CX. Particularly strong fit for BPOs, retailers, healthcare practices, and growing service businesses that want one CX vendor rather than stitched-together UCaaS + CCaaS + analytics.
Broadvoice is a global cloud communications provider delivering an integrated, AI-powered UCaaS (b-hive) and CCaaS (GoContact) platform for mid-market businesses and BPOs. Unlike many competitors that white-label third-party platforms, Broadvoice owns and develops its core voice and contact center technology in-house — enabling tighter innovation, quality control, and partner support. Their unique CXHub combines contact center technology with outsourced labor (BPO staffing), making them a true one-stop shop for customer experience.
- VerifiedSep 10, 2026 · high confidence
- 5solutions across 1 category
- 21 yrsin business, since 2005
- 201-1,000employees
Why teams pick Broadvoice
- Owned (not borrowed) UCaaS + CCaaS technology stack
- GoContact CCaaS purpose-built for mid-market and BPO
- CXHub bundles BPO labor with contact center technology
- Embedded AI (smart IVR, summaries, sentiment) without complexity
- True native omnichannel agent desktop
- Partner-only, white-glove human support
Probably not a fit
We haven't published fit caveats for Broadvoice yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Frost & Sullivan Best Practices AwardAnalyst recognition · Frost & Sullivan
- Channel Partners 360Proof point
TMCNet Cloud Computing ExcellenceAward · TMC
Notable clients
Vendor-reportedMulti-location SMBs and mid-market BPOs across North America and EMEA (case studies on broadvoice.com) named reference: Summit Management Services, Inc. (President & COO testimonial).
Our Solutions
Rubber Duck solutions through Broadvoice
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Broadvoice's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Broadvoice delivers its b-hive UCaaS and hosted cloud PBX on a proprietary voice stack it owns and develops in-house, combining voice, video, chat, and webinars for mid-market businesses.
- Owned technology stack Broadvoice owns rather than white-labels its core voice platform, enabling tighter innovation and quality control.
- Value-based pricing Transparent, value-based pricing keeps unified communications predictable for mid-market buyers.
Microsoft Teams
SalesforceZapierCCaaS / Cloud Contact Center
Broadvoice's GoContact CCaaS is a purpose-built omnichannel cloud contact center for mid-market businesses and BPOs, featuring a true native agent desktop and automated routing.
- Purpose-built for BPO GoContact is designed specifically for mid-market and BPO contact center operations.
- Native omnichannel desktop A single native agent desktop unifies all channels rather than stitching together separate tools.
Salesforce
ServiceNow
ZendeskVoice AI / Conversational AI
Broadvoice embeds AI directly into its contact center with smart IVR, automated post-call summaries, and sentiment analysis, delivered without added complexity.
- Embedded AI Smart IVR, summaries, and sentiment are built in rather than bolted on.
- Simplicity-first AI capabilities are delivered without the operational complexity typical of contact center AI.
BPO / Answering Services
Through CXHub, Broadvoice bundles outsourced BPO labor with its contact center technology, making it a one-stop shop for customer experience staffing and tooling.
- Tech plus labor CXHub combines contact center technology with BPO staffing in a single offering.
- One-stop CX Buyers source both technology and outsourced agents from one provider.
CPaaS / Messaging APIs
Broadvoice provides business messaging that extends its communications platform across digital channels for customer engagement.
- Omnichannel reach Business messaging is unified with voice on the same proprietary stack.
- CX analytics Messaging feeds into CX analytics for a complete view of customer interactions.
HubSpot
ZohoHow Broadvoice delivers
Partner-led 24/7 support; white-glove onboarding; dedicated channel managers; 99.999% SLA. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as white-glove, human-led implementation and deployment.
- 24/7 SupportDelivered as 24/7 partner-only, human support.
- Customer SuccessDelivered as ongoing, relationship-based customer success.
- Partner EnablementDelivered through a partner-only, channel-led model.
Automate/AI, built in · AI-Powered Features. AI Everywhere strategy with: smart IVR & routing, AI-powered post-call summaries, sentiment analysis, agent assist, AI-powered workforce optimization, and integrated bots.
Compare
One quote is a price. Three quotes are a market.
We'd price Broadvoice next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Broadvoice
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Broadvoice.
Ask for a referenceDocuments
From Broadvoice
3 PDFs, collected while we vetted them
- Broadvoice GoContact DatasheetDownload
- Broadvoice b hive Communicator DatasheetDownload
- Broadvoice GoContact Voice DatasheetDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Broadvoice against two alternatives and tell you which one we'd pick, and why.