Partner Ecosystem
Bucher + Suter
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Bucher + Suter
Smart Omnichannel Contact Center Solutions
Bucher + Suter is a Cisco and Webex contact center specialist with offices in the USA, Switzerland, and Germany, serving 400+ customers across 60 countries. Their flagship product line, b+s Connects, delivers award-winning CRM and enterprise application connectors that bridge Cisco Contact Center with Salesforce, Dynamics, ServiceNow, Oracle, and SAP – enabling agents to work faster with full customer context. As a deeply specialized Cisco partner, B+S provides cloud, on-premise, and hybrid contact center deployments.
Why teams choose Bucher + Suter
- Deep Cisco/Webex Contact Center specialization (Master Cisco Partner)
- b+s Connects award-winning CRM connector
- 400+ customers in 60 countries
- Multi-deployment expertise
Capabilities we have validated
- b+s Connects connectors
- Cisco Contact Center Enterprise expertise
- UCCE/PCCE migration to Webex CC
- Custom integration development
Recognition & proof points
- Cisco Premier Integrator, Gold Provider and Advanced Technology Partner
- multiple Cisco and Salesforce awards for the b+s Connects CRM connectors
- Salesforce AppExchange partner (b+s Elevate, launched Sept 2024).
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 28, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Bucher + Suter
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CCaaS / Cloud Contact Center
Bucher + Suter delivers Cisco and Webex contact center solutions across cloud, on-premise, and hybrid deployments, bridged to CRM systems via its b+s Connects connectors.
Cisco/Webex specialization — Holds deep Cisco and Webex Contact Center specialization as a Master Cisco Partner.
Award-winning CRM connector — Delivers the award-winning b+s Connects connector linking contact center to leading CRMs.
Multi-deployment expertise — Supports cloud, on-premise, and hybrid contact center deployments for 400+ customers in 60 countries.
Integrates with Cisco WebexSalesforceMicrosoft Dynamics
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Voice AI / Conversational AI
Bucher + Suter integrates conversational and voice AI capabilities into Cisco and Webex contact centers to give agents full customer context.
Context-rich agents — Surfaces full customer context to agents through deep CRM connectivity.
Cisco ecosystem depth — Builds on deep Cisco Contact Center Enterprise expertise.
Integrates with Cisco WebexSalesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Bucher + Suter implements Cisco and Webex contact center deployments and onboards customers onto b+s Connects.
Delivery: Delivered as project-based professional services by Cisco-specialized engineers.
Master Cisco Partner — Brings Master Cisco Partner-level expertise to every deployment.
Global delivery — Has implemented contact centers for 400+ customers across 60 countries.
Integrates with CiscoCisco Webex
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Integration Services
Bucher + Suter integrates Cisco Contact Center with CRM and enterprise applications including Salesforce, Dynamics, ServiceNow, Oracle, and SAP via b+s Connects.
Delivery: Delivered through its productized b+s Connects connectors plus custom integration development.
Award-winning connectors — Uses the award-winning b+s Connects connector suite for CRM integration.
Custom development — Offers custom integration development beyond the standard connectors.
Integrates with SalesforceServiceNowSAP
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Migration Services
Bucher + Suter migrates UCCE and PCCE contact center deployments to Webex Contact Center.
Delivery: Delivered as structured project-based migration engagements.
UCCE/PCCE expertise — Specializes in migrating UCCE and PCCE estates to Webex Contact Center.
Cisco partner depth — Leverages deep Cisco specialization to de-risk migrations.
Integrates with Cisco Webex
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Managed Communications
Bucher + Suter provides managed services for Cisco and Webex contact center environments and the b+s Connects platform.
Delivery: Delivered as ongoing managed services.
Specialist support — Provides support from a deeply specialized Cisco contact center partner.
Global footprint — Supports customers across 60 countries from US and European offices.
Integrates with Cisco Webex
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Strategy & Consulting
Bucher + Suter advises enterprises on contact center architecture and CRM integration strategy across Cisco and Webex platforms.
Delivery: Delivered as advisory engagements by Cisco contact center specialists.
Deep domain focus — Focuses exclusively on Cisco and Webex contact center solutions.
Multi-deployment guidance — Advises across cloud, on-premise, and hybrid deployment options.
Integrates with Cisco
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Bucher + Suter — 7 documents.
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