Partner profile
Bucher + Suter
Smart Omnichannel Contact Center Solutions
Founded 1981 · Worblaufen, Switzerland · 201-1,000 employees · Private, independent
Partnership Overview
Who Bucher + Suter is built for
Mid-market to enterprise organizations on Cisco Contact Center (UCCE/PCCE/Webex CC) needing deep CRM integration or migration to cloud.
Bucher + Suter is a Cisco and Webex contact center specialist with offices in the USA, Switzerland, and Germany, serving 400+ customers across 60 countries. Their flagship product line, b+s Connects, delivers award-winning CRM and enterprise application connectors that bridge Cisco Contact Center with Salesforce, Dynamics, ServiceNow, Oracle, and SAP - enabling agents to work faster with full customer context. As a deeply specialized Cisco partner, B+S provides cloud, on-premise, and hybrid contact center deployments.
- VerifiedSep 18, 2026 · high confidence
- 2solutions across 1 category
- 45 yrsin business, since 1981
- 201-1,000employees
Why teams pick Bucher + Suter
- Deep Cisco/Webex Contact Center specialization (Master Cisco Partner)
- b+s Connects award-winning CRM connector
- + customers in 60 countries
- Multi-deployment expertise
Probably not a fit
We haven't published fit caveats for Bucher + Suter yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Cisco Premier Integrator, Gold Provider and Advanced Technology PartnerPartner status · Cisco
Salesforce AppExchange partner (b+s Elevate, launched Sept 2024)Partner status · Salesforce
Notable clients
Vendor-reported400+ customers across 60+ countries (~200,000 agents). Named references from published case studies/logos: Wingo (Swisscom), Helvetia Insurance / Baloise, Bluebeam, Daktronics, Black Hills Energy and COOP.
Our Solutions
Rubber Duck solutions through Bucher + Suter
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Bucher + Suter's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Bucher + Suter delivers Cisco and Webex contact center solutions across cloud, on-premise, and hybrid deployments, bridged to CRM systems via its b+s Connects connectors.
- Cisco/Webex specialization Holds deep Cisco and Webex Contact Center specialization as a Master Cisco Partner.
- Award-winning CRM connector Delivers the award-winning b+s Connects connector linking contact center to leading CRMs.
- Multi-deployment expertise Supports cloud, on-premise, and hybrid contact center deployments for 400+ customers in 60 countries.
Cisco Webex
Salesforce
Microsoft Dynamics
ServiceNowVoice AI / Conversational AI
Bucher + Suter integrates conversational and voice AI capabilities into Cisco and Webex contact centers to give agents full customer context.
- Context-rich agents Surfaces full customer context to agents through deep CRM connectivity.
- Cisco ecosystem depth Builds on deep Cisco Contact Center Enterprise expertise.
Cisco WebexSalesforceHow Bucher + Suter delivers
Global 24x7 customer service via the b+s Hub support portal (product documentation, knowledge base and a case-management portal) with regional support desks in the US (Denver, CO), Switzerland (Bern/Worblaufen) and Germany (Bensheim). Delivered as a Cisco Premier Integrator / Gold Provider / Advanced Technology Partner covering implementation, integration, migration and managed services. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based professional services by Cisco-specialized engineers.
- Integration ServicesDelivered through its productized b+s Connects connectors plus custom integration development.
- Migration ServicesDelivered as structured project-based migration engagements.
- Managed CommunicationsDelivered as ongoing managed services.
- Strategy & ConsultingDelivered as advisory engagements by Cisco contact center specialists.
Automate/AI, built in · Integrates 3rd-party AI. Integrates third-party AI rather than a proprietary model: b+s Connects and b+s Elevate surface Webex/Cisco Contact Center AI, Salesforce Einstein and CRM-native AI to agents; supports AI-assisted routing and agent guidance within Cisco/Webex contact-center deployments.
Compare
One quote is a price. Three quotes are a market.
We'd price Bucher + Suter next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Bucher + Suter
Genesys Communicate
Experience as a Service - The Future of Customer Experience
NICE CXone Communicate
AI-Powered Customer Experience Platform
Five9 Communicate
The Intelligent CX Platform - Reimagining the Contact Center
Talkdesk Communicate
AI-Powered Customer Experience for Better Outcomes
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Bucher + Suter.
Ask for a referenceDocuments
From Bucher + Suter
7 PDFs, collected while we vetted them
- Logo-BucherSuter-Text-RGBDownload
- Logo-BucherSuter-Text-RGBDownload
- Logo-BucherSuter-Text-RGBDownload
- Salesforce-Financial-Services-1-PagerDownload
- B+S_CORPORATE-ELEMENT-WHITEPAPER-2_RZDownload
- B+S_CORPORATE-ELEMENT-WHITEPAPER-2_RZDownload
- B+S_CORPORATE-ELEMENT-WHITEPAPER-2_RZDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Bucher + Suter against two alternatives and tell you which one we'd pick, and why.