Partner profile
CallMiner
Conversation Intelligence That Drives Better Customer Outcomes
Founded 2002 · Waltham, Massachusetts · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who CallMiner is built for
Mid-market to enterprise contact centers seeking deep conversation intelligence (especially compliance-heavy industries like financial services collections, healthcare, insurance, BPO).
CallMiner is the global leader in conversation intelligence (speech and text analytics) for the contact center. Their CallMiner Eureka platform analyzes 100% of customer conversations across voice, chat, email, social, and survey channels with category leadership in DMG Consulting and Gartner research. Backed by Goldman Sachs Asset Management. Strong franchise in financial services collections, healthcare, retail, and BPO with deep compliance / regulatory analytics capabilities.
- VerifiedSep 16, 2026 · high confidence
- 5solutions across 4 categories
- 24 yrsin business, since 2002
- 201-1,000employees
Why teams pick CallMiner
- Pure-play conversation intelligence leader (since 2002)
- CallMiner Eureka platform analyzes 100% of customer interactions
- Strong compliance / regulatory analytics for financial services
- CCaaS-agnostic (works with all major CCaaS platforms)
- Backed by Goldman Sachs Asset Management
- Specialized in collections, healthcare, retail, BPO verticals
Probably not a fit
We haven't published fit caveats for CallMiner yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner MQ Leader for Conversation Intelligence (multiple years)Analyst recognition · Gartner
- DMG Consulting Top Pick for Speech AnalyticsProof point
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
Notable clients
Vendor-reportedMajor US financial services collections operations Fortune 500 retailers global insurance carriers BPOs
Our Solutions
Rubber Duck solutions through CallMiner
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from CallMiner's Communications & CX, Cybersecurity & Compliance, Managed IT & Cloud Ops, and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Conversation / Speech Analytics
CallMiner's Eureka platform analyzes 100% of customer conversations across voice, chat, email, social, and survey channels, applying speech and text analytics to surface insights at scale.
- 100% interaction coverage Eureka analyzes every customer interaction rather than a sampled subset, giving complete visibility.
- Pure-play category leader Focused exclusively on conversation intelligence since 2002, with category leadership in industry research.
- CCaaS-agnostic Works across all major contact center platforms rather than being tied to a single vendor.
Genesys
NICE CXone
Five9
TalkdeskWorkforce Engagement Management
CallMiner automates quality management and agent coaching through its Coach product, using conversation analytics to evaluate performance and target development across the agent workforce.
- Automated quality management Scores interactions automatically instead of relying on manual sampling by QA teams.
- Vertical playbooks Industry-specific playbooks tailor coaching for collections, healthcare, retail, and BPO operations.
Genesys
SalesforceAgent Assist / Real-Time Guidance
CallMiner delivers real-time guidance to agents during live interactions, surfacing next-best actions and compliance prompts derived from its conversation intelligence engine.
- In-the-moment support Guides agents while the conversation is happening rather than only after the fact.
- Compliance-aware prompts Leverages deep regulatory analytics to flag compliance risks in real time.
Cisco Webex CCCybersecurity & Compliance
GRC / Compliance Management
CallMiner provides automated compliance monitoring across customer interactions, with deep regulatory analytics tuned for financial services, collections, and healthcare requirements.
- Regulatory analytics depth Strong compliance analytics built for financial services and other regulated verticals.
- Full-coverage monitoring Monitors 100% of interactions for compliance exposure instead of spot checks.
SalesforceAI Enablement & Automation
Voice AI / Conversational AI
CallMiner applies AI-driven speech and text analytics across voice and digital channels, turning unstructured conversations into structured intelligence on the Eureka platform.
- 20+ years of AI focus Two decades dedicated to conversation intelligence inform a mature AI analytics engine.
- Omnichannel analysis Analyzes voice, chat, email, social, and survey channels in a single platform.
AWS
OpenAI
AnthropicHow CallMiner delivers
24/7 support; named CSMs for enterprise; SLA-backed enterprise contracts; financial services-grade compliance. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation and enablement engagements.
- Customer SuccessDelivered as an ongoing customer success relationship, including channel-led models.
- 24/7 SupportDelivered as fully managed 24/7 support.
- Strategy & ConsultingDelivered as advisory and consulting engagements.
- Architecture & DesignDelivered as project-based architecture and design engagements.
Automate/AI, built in · Native AI Platform. CallMiner Eureka uses AI/ML for speech-to-text, sentiment, topic detection, compliance monitoring, agent coaching. Recent additions include generative AI for analyst copilots, automated insight summaries, and pattern discovery across millions of interactions.
Compare
One quote is a price. Three quotes are a market.
We'd price CallMiner next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to CallMiner
Verint Communicate
Open CCaaS Platform - Increase CX Automation
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with CallMiner.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price CallMiner against two alternatives and tell you which one we'd pick, and why.