Partner Ecosystem
CallMiner
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About CallMiner
Conversation Intelligence That Drives Better Customer Outcomes
CallMiner is the global leader in conversation intelligence (speech and text analytics) for the contact center. Their CallMiner Eureka platform analyzes 100% of customer conversations across voice, chat, email, social, and survey channels with category leadership in DMG Consulting and Gartner research. Backed by Goldman Sachs Asset Management. Strong franchise in financial services collections, healthcare, retail, and BPO with deep compliance / regulatory analytics capabilities.
Why teams choose CallMiner
- Pure-play conversation intelligence leader (since 2002)
- CallMiner Eureka platform analyzes 100% of customer interactions
- Strong compliance / regulatory analytics for financial services
- CCaaS-agnostic (works with all major CCaaS platforms)
- Backed by Goldman Sachs Asset Management
- Specialized in collections, healthcare, retail, BPO verticals
Capabilities we have validated
- CallMiner Eureka analyzes 100% of interactions
- 20+ years of conversation intelligence focus
- Strong compliance / regulatory analytics
- CCaaS-agnostic
- Goldman Sachs backing
- Industry-specific playbooks
Recognition & proof points
- Gartner MQ Leader for Conversation Intelligence (multiple years)
- DMG Consulting Top Pick for Speech Analytics
- Frost & Sullivan recognition
AI in the offering
CallMiner Eureka uses AI/ML for speech-to-text, sentiment, topic detection, compliance monitoring, agent coaching. Recent additions include generative AI for analyst copilots, automated insight summaries, and pattern discovery across millions of interactions.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 8, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by CallMiner
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Conversation / Speech Analytics
CallMiner's Eureka platform analyzes 100% of customer conversations across voice, chat, email, social, and survey channels, applying speech and text analytics to surface insights at scale.
100% interaction coverage — Eureka analyzes every customer interaction rather than a sampled subset, giving complete visibility.
Pure-play category leader — Focused exclusively on conversation intelligence since 2002, with category leadership in industry research.
CCaaS-agnostic — Works across all major contact center platforms rather than being tied to a single vendor.
Integrates with GenesysNICE CXoneFive9
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Workforce Engagement Management
CallMiner automates quality management and agent coaching through its Coach product, using conversation analytics to evaluate performance and target development across the agent workforce.
Automated quality management — Scores interactions automatically instead of relying on manual sampling by QA teams.
Vertical playbooks — Industry-specific playbooks tailor coaching for collections, healthcare, retail, and BPO operations.
Integrates with GenesysSalesforce
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Agent Assist / Real-Time Guidance
CallMiner delivers real-time guidance to agents during live interactions, surfacing next-best actions and compliance prompts derived from its conversation intelligence engine.
In-the-moment support — Guides agents while the conversation is happening rather than only after the fact.
Compliance-aware prompts — Leverages deep regulatory analytics to flag compliance risks in real time.
Integrates with Amazon ConnectCisco Webex CC
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GRC / Compliance Management
CallMiner provides automated compliance monitoring across customer interactions, with deep regulatory analytics tuned for financial services, collections, and healthcare requirements.
Regulatory analytics depth — Strong compliance analytics built for financial services and other regulated verticals.
Full-coverage monitoring — Monitors 100% of interactions for compliance exposure instead of spot checks.
Integrates with Salesforce
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Voice AI / Conversational AI
CallMiner applies AI-driven speech and text analytics across voice and digital channels, turning unstructured conversations into structured intelligence on the Eureka platform.
20+ years of AI focus — Two decades dedicated to conversation intelligence inform a mature AI analytics engine.
Omnichannel analysis — Analyzes voice, chat, email, social, and survey channels in a single platform.
Integrates with AWSOpenAIAnthropic
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
CallMiner provides implementation and enablement services to stand up the Eureka platform within a customer's contact center environment and configure analytics for their use cases.
Delivery: Delivered as project-based implementation and enablement engagements.
CCaaS-agnostic setup — Onboards across any major contact center platform without vendor lock-in.
Vertical-tuned config — Configures analytics using industry-specific playbooks for the customer's vertical.
Integrates with GenesysNICE CXone
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Customer Success
CallMiner pairs customers with success resources to drive ongoing value from conversation intelligence, including channel-led delivery through its CCaaS partner ecosystem.
Delivery: Delivered as an ongoing customer success relationship, including channel-led models.
Channel ecosystem reach — Leverages a broad CCaaS partner ecosystem to support customers at scale.
Vertical expertise — Specialized in collections, healthcare, retail, and BPO use cases.
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24/7 Support
CallMiner provides round-the-clock support for its conversation intelligence platform to keep analytics operations running for enterprise customers.
Delivery: Delivered as fully managed 24/7 support.
Always-on coverage — 24/7 support keeps mission-critical analytics available around the clock.
Enterprise-grade backing — Backed by Goldman Sachs Asset Management for long-term stability.
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Strategy & Consulting
CallMiner advises customers on applying conversation intelligence to business outcomes such as compliance, agent performance, and customer experience improvement.
Delivery: Delivered as advisory and consulting engagements.
Outcome-focused advisory — Guidance grounded in better customer outcomes from conversation data.
Regulatory depth — Strong compliance and regulatory analytics expertise for regulated industries.
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Architecture & Design
CallMiner designs analytics architectures that integrate the Eureka platform with a customer's existing CCaaS, CRM, and WFM systems for end-to-end conversation intelligence.
Delivery: Delivered as project-based architecture and design engagements.
Broad integration fit — Integrates with all major CCaaS, CRM, and WFM systems.
Platform-led design — Architecture centered on the mature Eureka conversation intelligence platform.
Integrates with Salesforce
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting CallMiner — 1 document.
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