Partner profile
CommunityWFM
Modern workforce management software for contact centers
Founded 2005 · Richardson, Texas · 51-200 employees · Acquired or merged
Partnership Overview
Who CommunityWFM is built for
Contact centers of all sizes (SMB via Essentials; large/multi-site via Enterprise) in finance, healthcare, insurance, retail and government wanting modern, automated, easy-to-use workforce management — plus CCaaS/WFO partners embedding WFM
CommunityWFM (formerly Workforce Management Software Group / WFMSG, founded 2005) is a Richardson, Texas-based provider of contact-center workforce management (WFM) software, offering automated forecasting, scheduling, intraday management, adherence and an agent collaboration portal/mobile app. Built by WFM industry veterans with a channel-partner focus, it serves contact centers of all sizes via two tiers — Essentials (SMB) and Enterprise (large/multi-site) — with seamless license-key upgrades. CommunityWFM was acquired by RingCentral to expand its AI-powered RingCX contact-center portfolio.
- VerifiedJul 30, 2026 · high confidence
- 3solutions across 2 categories
- 21 yrsin business, since 2005
- 51-200employees
Why teams pick CommunityWFM
- Sole focus on WFM (no distraction/feature delays)
- two-tier Essentials/Enterprise with same-day license-key upgrade (no costly re-platforming)
- built-in multi-channel agent collaboration (Teams/Slack/SMS/email/mobile app)
- channel-partner model (complements partners' workforce-optimization suites)
- extensive white-glove onboarding
Probably not a fit
We haven't published fit caveats for CommunityWFM yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Positioned by industry coverage (No Jitter, CX Today, SiliconANGLE) as one of the few deep third-party WFM suites in t…Proof point · RingCentral
Notable clients
Vendor-reported600+ customers. Named public references: CommunityAmerica Credit Union and Red Canoe Credit Union (financial services), Martii (healthcare), Permanent General Assurance Corporation (insurance) and Rochester Gas & Electric Corporation (utility). RingCentral runs CommunityWFM internally, integrated with RingCX, for its own support operations.
Our Solutions
Rubber Duck solutions through CommunityWFM
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from CommunityWFM's Communications & CX and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Workforce Management
CommunityWFM provides dedicated contact-center workforce management software with automated multi-skill forecasting and scheduling, available in Essentials (SMB) and Enterprise (large/multi-site) tiers.
- Sole WFM focus A singular focus on workforce management avoids feature delays from unrelated product distractions.
- Same-day tier upgrade Essentials-to-Enterprise upgrades happen via license key with no costly re-platforming.
Contact Center
CommunityWFM serves contact centers of all sizes with adaptive intraday management, automated attendance (ASAM), adherence, and a Community Everywhere mobile app and agent portal.
- Built-in agent collaboration Multi-channel communication spans Teams, Slack, SMS, email, and a mobile app.
- Agent self-service Shift and time-off bidding plus a mobile portal give agents direct schedule control.
Workforce Optimization
CommunityWFM offers reusable workforce strategies and adaptive intraday management, complementing partners' broader workforce-optimization suites through a channel-partner model.
- Channel-partner complement Designed to complement partners' workforce-optimization suites rather than compete with them.
- Reusable strategies Reusable workforce strategies streamline forecasting and scheduling across teams.
How CommunityWFM delivers
Cloud SaaS with implementation and support teams, now backed by RingCentral's global support organization; historically offered 'Essentials' and 'Professional' tiers. Formal published SLA terms not disclosed. (vendor-reported)
Services in detail
- SaaSDelivered as multi-cloud SaaS with two tiers, Essentials and Enterprise.
- Managed ServicesDelivered as managed WFM services with on-demand forecasting, scheduling, and reporting.
- IntegrationDelivered as custom integration work alongside white-glove onboarding.
Automate/AI, built in · AI-Powered Features. WFM software increasingly leveraging automation/AI (forecasting, intraday); now part of RingCentral's AI-powered RingCX contact-center portfolio.
Compare
One quote is a price. Three quotes are a market.
We'd price CommunityWFM next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to CommunityWFM
Verint Communicate
Open CCaaS Platform - Increase CX Automation
Calabrio Communicate
The Workforce Performance Company
Playvox (NICE) Communicate
Workforce management and AI coaching for contact centers
Assembled Communicate
The Modern Workforce Management Platform
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with CommunityWFM.
Ask for a referenceDocuments
From CommunityWFM
2 PDFs, collected while we vetted them
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price CommunityWFM against two alternatives and tell you which one we'd pick, and why.