Partner profile
Condado Group
Engineering the next generation of AI-powered CX
Founded 2005 · Kansas City, Missouri · 1-50 employees · Private, independent
Partnership Overview
Who Condado Group is built for
Mid-market to enterprise organizations (finance, healthcare, technology, utilities) transforming customer experience — selecting, deploying, integrating and managing AI-powered CCaaS/CRM/UCaaS platforms with an independent expert partner
Condado (Condado Group) is a Kansas City, Missouri-based customer-experience (CX) and contact-center consulting, technology and managed-services firm founded in 2005. A vendor-agnostic, advisory-first 'CX360' partner, Condado bridges business strategy and technology — integrating AI, automation, CRM, UCaaS/CCaaS and cloud into seamless, intelligent customer experiences. It designs, implements, integrates and manages AI-powered contact-center platforms (NICE CXone, Genesys, Five9, Zoom, RingCentral, LiveVox) and Salesforce (including Agentforce), with deep middleware/integration and ongoing managed services. Founders bring experience from Deloitte, HP Enterprise, Sprint and NTT Data.
- VerifiedJul 21, 2026 · high confidence
- 3solutions across 2 categories
- 21 yrsin business, since 2005
- 1-50employees
Why teams pick Condado Group
- Vendor-agnostic, advisory-first CX360 approach (strategy + technology + execution)
- AI-driven CX innovation 'before it became mainstream' (e.g., NICE CX + IBM Watson integration for healthcare)
- deep multi-platform CCaaS + CRM expertise (NICE/Genesys/Five9/Salesforce)
- custom-built (not off-the-shelf) AI orchestration layer
- strong managed-services & integration capability
Probably not a fit
We haven't published fit caveats for Condado Group yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Inc. 5000 honoreeAward · Inc. 5000
- Clutch-reviewed CX/CCaaS consultancyProof point
- Participated in CCW Berlin. Part of the Primero Group ecosystem (~50 years combined technology/consulting experience)Proof point
Notable clients
Vendor-reportedNamed enterprise logos not broadly disclosed verified engagements include Heartland Financial (HTLF) and an insurance premium-financing firm (Five9 -> NICE CXone migration, per Clutch). Serves clients across healthcare, financial services and beyond.
Our Solutions
Rubber Duck solutions through Condado Group
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Condado Group's Communications & CX and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CX Consulting
Condado provides vendor-agnostic, advisory-first CX360 consulting that bridges business strategy and technology, designing AI-powered customer experiences across CCaaS, CRM, and automation.
- Vendor-agnostic advisory The CX360 approach combines strategy, technology, and execution without vendor bias.
- Early AI-driven CX Condado pursued AI-driven CX innovation before it became mainstream.
- Strategy-to-execution Founders from Deloitte, HP Enterprise, Sprint, and NTT Data bridge business and technology.
NICE CXone
Genesys
Five9
SalesforceCCaaS
Condado implements and migrates cloud contact-center platforms including NICE CXone, Genesys, Five9, and Zoom, integrating them with CRM and AI orchestration for intelligent customer experiences.
- Multi-platform expertise Deep experience spans NICE, Genesys, Five9, and Salesforce platforms.
- Custom AI orchestration A custom-built, not off-the-shelf, AI orchestration layer ties platforms together.
- Real-time CRM integration Bi-directional integrations connect CCaaS to CRM, ERP, and ticketing.
NICE CXoneGenesysFive9
ZoomManaged IT & Cloud Ops
Managed Services
Condado provides ongoing managed services for CX platforms, including monitoring, optimization, tuning, and platform updates, plus contact-center outsourcing and co-management.
- Continuous optimization Ongoing monitoring and tuning keep CX platforms performing as they evolve.
- Co-management option Outsourcing and co-management flex to the customer's internal capacity.
NICE CXoneSalesforceHow Condado Group delivers
Ongoing managed services (platform monitoring, optimization, updates) plus trusted-advisor support; small dedicated project teams (typically 2-5 per engagement, per Clutch). (vendor-reported)
Services in detail
- Consulting / AdvisoryDelivered as project-based strategy and technology-selection engagements.
- Managed ServicesDelivered as ongoing managed services with monitoring, optimization, and updates, including co-management.
- IntegrationDelivered as project-based custom integration and middleware development.
Automate/AI, built in · Integrates 3rd-party AI. AI-forward CX consultancy: designs/integrates AI-powered contact centers (e.g., NICE CX + IBM Watson, Salesforce Agentforce, AI orchestration layers); enables clients' AI rather than selling a proprietary AI product.
Compare
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We'd price Condado Group next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Case Studies
What backs it up
Case studies
No published case studies yet.
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Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Condado Group against two alternatives and tell you which one we'd pick, and why.