Partner profile
Dizzion
Cloud Desktops for Compliant Enterprises
Founded 2011 · Denver, Colorado · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Dizzion is built for
Contact centers (BPOs), healthcare organizations, financial services, government agencies, and any organization needing secure compliant virtual desktops for distributed/remote workforces.
Dizzion (now Frame.io Inc dba Dizzion) is a Desktop-as-a-Service (DaaS) and virtual desktop infrastructure provider for compliance-heavy enterprises, especially contact centers. Dizzion delivers fully managed, compliant cloud desktops with strong support for healthcare (HIPAA), financial services (PCI), government (CJIS, FedRAMP), and BPO use cases. The platform offers 24/7 support, white-glove deployments, and integrations with major CCaaS platforms like NICE CXone, Genesys, and Five9.
- VerifiedSep 18, 2026 · high confidence
- 4solutions across 3 categories
- 15 yrsin business, since 2011
- 51-200employees
Why teams pick Dizzion
- Pure-play DaaS specialist vs IT generalists
- Strong contact center / BPO vertical depth
- Compliance-heavy use cases (HIPAA, PCI, FedRAMP, CJIS)
- /7 managed service
- Integrations with major CCaaS platforms (NICE, Genesys, Five9)
Probably not a fit
We haven't published fit caveats for Dizzion yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Recognized as a Leader and Emerging Innovator in the 2025 QKS SPARK Matrix for DaaSAnalyst recognition
Strong Gartner Peer Insights ratingsAnalyst recognition · Gartner
- Deploys from 300+ data centers across major public clouds and customer premisesProof point
Notable clients
Vendor-reportedAutodesk (global pre-release software testing via Frame DaaS), Omaha Steaks (customer engagement centers), Transcom (30,000 CX specialists across 90 contact centers in 28 countries), SOM/Skidmore Owings & Merrill (GPU cloud desktops), Creighton University, Robert Gordon University, ENERCALC, ARC (insurance) and Connexion Point (BPO).
Our Solutions
Rubber Duck solutions through Dizzion
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Dizzion's Cybersecurity & Compliance, Managed IT & Cloud Ops, and Cloud Migration & Modernization solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Managed IT & Cloud Ops
Managed IT Services
Dizzion manages OS, workload monitoring, and desktop operations as part of its tiered DaaS delivery, with self-healing desktops and a dedicated customer success manager.
- 24/7 managed service Provides round-the-clock management of the desktop estate.
- Self-healing desktops Desktops self-heal to reduce downtime and support load.
Cloud Migration & Modernization
Desktop as a Service (DaaS)
Dizzion delivers fully managed, compliant cloud desktops for compliance-heavy enterprises and contact centers, running on its Frame platform with native VoIP/video and 4K multi-monitor access through the browser.
- Pure-play DaaS specialist Focused specifically on DaaS rather than as an IT generalist.
- Compliance-heavy use cases Supports HIPAA, PCI, FedRAMP, and CJIS workloads.
- CCaaS-accredited Accredited for NICE CXone, Genesys, and Five9 contact center platforms.
NICE CXone
Genesys
Five9Hybrid / Multi-Cloud
Dizzion runs a multi-cloud DaaS control plane that deploys across AWS, GCP, Azure, IBM Cloud, and Nutanix, avoiding cloud lock-in for compliance-sensitive workloads.
- No cloud lock-in Control plane deploys across AWS, GCP, Azure, IBM Cloud, and Nutanix.
- Compliance flexibility Supports advanced compliance such as NIST 800-53 and IBM Cloud for Financial Services.
AWS
Google Cloud
Microsoft Azure
IBMIaaS / Compute
Dizzion provides the underlying cloud compute for its desktops, including Windows/Linux and GPU workloads, with its Complete tier adding full cloud infrastructure operations.
- GPU workloads Supports Windows/Linux and GPU-accelerated compute.
- Full infrastructure ops Complete tier adds full cloud infrastructure, network, and billing operations.
NutanixAWSHow Dizzion delivers
24/7 support; dedicated Customer Success Manager on Managed and Complete tiers; self-service through full-service operating models; compliance-backed environments (HIPAA/HITECH, PCI DSS, SOC, NIST 800-53). (vendor-reported)
Services in detail
- Managed Cloud ServicesDelivered through tiered plans (Flex, Managed, Complete) with a dedicated customer success manager at higher tiers.
- Implementation & OnboardingDelivered as white-glove, project-based deployment using a structured 5-step methodology.
- 24/7 SupportDelivered as fully managed 24/7 support across the desktop and infrastructure estate.
- Customer SuccessDelivered through dedicated CSM engagement at higher service tiers.
- Compliance ServicesDelivered as layered compliance packages (Standard and Advanced) on top of managed desktops.
- Deployment & ConfigurationDelivered as project-based configuration within the tiered managed service.
Automate/AI, built in · Integrates 3rd-party AI. No proprietary generative-AI product; Dizzion integrates third-party AI through CCaaS partners (NICE CXone, Genesys, Five9) for contact-center use cases, and applies telemetry/analytics in its own tools — Dizzion Overwatch (session/performance monitoring) and Security Pulse (risk detection).
Case Studies
What backs it up
1 published case study from Dizzion
Documents
From Dizzion
3 PDFs, collected while we vetted them
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Dizzion against two alternatives and tell you which one we'd pick, and why.