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First Orion

Branded Calling for Real Brand Engagement

CommunicateProtectAutomate/AI: built in
Bot / Fraud ProtectionBrand / Digital Risk ProtectionVoice AI / Conversational AI

Founded 2008 · North Little Rock, AR · 201-1,000 employees · Private, VC/PE backed

Verified Sep 16, 2026Get pricing

Partnership Overview

Who First Orion is built for

Enterprises with high-volume outbound calling (banks, insurers, healthcare, retailers, debt collectors) seeking to improve answer rates and brand trust on consumer mobile phones; carriers seeking white-label call protection.

First Orion is a U.S.-based branded caller ID and call-protection company headquartered in North Little Rock, AR, providing branded calling (ENGAGE), call protection (PrivacyStar / Hiya competitor), and call analytics for enterprises and mobile carriers. First Orion's branded calling service displays the enterprise brand and call reason on consumer phones, improving answer rates 20-50%, and is a major STIR/SHAKEN ecosystem player. Customers include T-Mobile, MetroPCS, Boost Mobile, and major Fortune 500 enterprises.

  • VerifiedSep 16, 2026 · high confidence
  • 3solutions across 2 categories
  • 18 yrsin business, since 2008
  • 201-1,000employees

Why teams pick First Orion

  • Pioneer of branded caller ID display on consumer phones
  • Default caller ID on T-Mobile / MetroPCS / Boost (200M+ subscribers)
  • STIR/SHAKEN attestation expert
  • % answer rate improvement claims
  • Strong financial services, healthcare, insurance customer base
  • Arkansas-headquartered with major U.S. carrier relationships

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Recognition & proof points

  • Telly AwardsAward
  • INTERNET TELEPHONY ExcellenceAward · TMC
  • Best Place to Work ArkansasAward
  • Multiple TCPA / call analytics awardsAward

Notable clients

Vendor-reported

T-Mobile / MetroPCS / Boost (200M+ subscribers via carrier integration) major banks, insurance carriers, healthcare networks

Our Solutions

Rubber Duck solutions through First Orion

From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from First Orion's Communications & CX and Cybersecurity & Compliance solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.

Communicate

Communications & CX

Voice AI / Conversational AI

First Orion's ENGAGE branded communication suite displays an enterprise's brand name and call reason on consumer phones, transforming outbound calling into a recognizable, trusted interaction. The INFORM Branded Call capability improves how enterprises reach customers across major U.S. carrier networks.

  • Branded caller ID pioneer First Orion pioneered branded caller ID display on consumer phones.
  • 200M+ subscriber reach Set as default caller ID across T-Mobile, MetroPCS, and Boost, reaching over 200M subscribers.
  • Higher answer rates Branded calling is associated with 20-50% answer-rate improvement claims.
T-MobileMetroPCSBoost MobileCCaaS platforms
All Voice AI / Conversational AI providers
Protect

Cybersecurity & Compliance

Brand / Digital Risk Protection

First Orion's PROTECT brand reputation management and reputation restoration services help enterprises monitor and defend how their phone numbers and brand appear to consumers, countering spoofing and reputation damage in the calling ecosystem.

  • Reputation restoration Dedicated services restore and protect enterprise calling reputation across carriers.
  • Industry-specific focus Strong customer base in financial services, healthcare, and insurance where trust is critical.
  • PCI Level 1 handling Maintains PCI-DSS Level 1 standards for handling sensitive call data.
STIR/SHAKEN ecosystemCarrier networks
All Brand / Digital Risk Protection providers

Bot / Fraud Protection

First Orion delivers STIR/SHAKEN attestation services and PrivacyStar consumer caller ID to combat spoofing, fraud, and unwanted calls, drawing on deep expertise as a major participant in the STIR/SHAKEN call-authentication ecosystem.

  • STIR/SHAKEN expertise Recognized expert in STIR/SHAKEN call attestation across the U.S. carrier ecosystem.
  • Consumer protection app PrivacyStar provides consumer caller ID and call-blocking against fraudulent calls.
  • Carrier-grade relationships Major U.S. carrier relationships enable network-level fraud defense.
STIR/SHAKEN ecosystemMobile OSCarrier networks
All Bot / Fraud Protection providers

How First Orion delivers

24/7 SupportCustomer SuccessImplementation & OnboardingIntegration Services

24/7 support; named CSMs for enterprise; STIR/SHAKEN compliance support; multi-tier SLA. (vendor-reported)

Services in detail

  • Implementation & OnboardingDelivered as professional implementation services spanning SaaS and custom enterprise deployments.
  • Customer SuccessDelivered as ongoing customer success engagement backed by call analytics reporting.
  • 24/7 SupportDelivered as ongoing support tied to SaaS subscription and enterprise agreements.
  • Integration ServicesDelivered through API integrations and channel partnerships with carriers and CCaaS providers.

Automate/AI, built in · AI-Powered Features. ML-driven call analytics for brand reputation scoring, fraud detection, and STIR/SHAKEN signal interpretation.

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Who we'd price next to First Orion

Hiya Automate/AI Communicate

Solving the Voice Communication Problem

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Case Studies

What backs it up

Case studies

No published case studies yet.

Ask us and we'll request a reference call with First Orion.

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Documents

From First Orion

4 PDFs, collected while we vetted them

  • First Orion INFORM Branded Calling One PagerPDF · 335.9 KBDownload
  • First Orion INFORM with Logo One PagerPDF · 280.4 KBDownload
  • First Orion INFORM Advanced Analytics One PagerPDF · 571.1 KBDownload
  • First Orion How Branded Calling is Reshaping the Customer Journey WhitepaperPDF · 1.0 MBDownload

Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.

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