Hiya

Partner Ecosystem

Hiya

Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.

About the partner

About Hiya

Solving the Voice Communication Problem

Founded2016
HeadquartersSeattle, Washington, USA
Company size201-1,000 employees
OwnershipPrivate – VC/PE Backed
AI capabilityNative AI Platform

Hiya is the leading voice security and intelligence platform serving consumers, mobile carriers, and enterprises with caller identification, spam/scam protection, and branded call delivery. Hiya analyzes billions of calls monthly across 200+ countries and powers the native dialer experience for major carriers including AT&T (AT&T Active Armor) and Samsung. For enterprises, Hiya Connect provides STIR/SHAKEN-compliant branded calls (with logo and reason for call), call analytics, and reputation management to ensure legitimate business calls get answered. Hiya’s AI-driven Adaptive AI engine continuously analyzes voice patterns to identify scams, robocalls, and emerging fraud techniques in real time.

Why teams choose Hiya

  • Largest carrier-integrated voice intelligence network (AT&T, Samsung, others)
  • Branded calling shown to dramatically increase answer rates (30-60% lift)
  • STIR/SHAKEN-native
  • Real-time Adaptive AI vs static spam lists
  • Direct caller display on native dialer (not 3rd-party app)
  • 450M+ user protection footprint

Capabilities we have validated

  • STIR/SHAKEN compliance
  • Branded Calling (caller name, logo, business reason)
  • Adaptive AI for real-time spam/scam detection
  • 450+ million users protected
  • Analyzes 50+ billion calls annually
  • Native dialer integrations
  • TCPA compliance support
  • RCD (Rich Call Data)

Recognition & proof points

  • Best Communications Solution (Telecom Awards)
  • TCPA Watch leadership
  • Strong PRNewswire coverage of branded calling launches
  • Forbes recognition

AI in the offering

Adaptive AI engine continuously trains on billions of call signals to detect emerging fraud patterns, scams, and robocall techniques. ML models for caller reputation scoring, call disposition prediction, and pattern analysis. Generative AI applications for fraud research and detection.

Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 2, 2026 · High confidence · Verified multi-source.

Capabilities

Solutions Delivered by Hiya

The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.

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Voice AI / Conversational AI

Hiya's Voice Intelligence Platform applies Adaptive AI to analyze billions of calls in real time, identifying scams, robocalls, and emerging fraud patterns across consumers, carriers, and enterprises.

Real-time Adaptive AI — Continuously analyzes voice patterns rather than relying on static spam lists.

Carrier-integrated network — Largest carrier-integrated voice intelligence network, including AT&T and Samsung.

Massive analysis scale — Analyzes tens of billions of calls annually across 200+ countries.

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CPaaS / Messaging APIs

Hiya Connect provides branded calling APIs and a mobile SDK that deliver caller name, logo, and reason for call into the native dialer, plus STIR/SHAKEN attestation and verification.

Native dialer display — Caller information appears directly in the native dialer, not a third-party app.

Higher answer rates — Branded calling is shown to substantially increase business call answer rates.

STIR/SHAKEN-native — Branded calls are delivered with native STIR/SHAKEN attestation.

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Brand / Digital Risk Protection

Hiya provides call reputation management and branded caller ID so legitimate business calls display verified identity and avoid spam labeling.

Reputation management — Protects outbound caller reputation across the carrier network.

Verified branded identity — Displays business name, logo, and call reason to recipients.

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Bot / Fraud Protection

Hiya Protect delivers carrier-grade spam and scam protection, using Adaptive AI to detect robocalls and emerging fraud techniques in real time across a 450M+ user footprint.

450M+ user footprint — Protects more than 450 million users worldwide.

Adaptive detection — Real-time Adaptive AI catches emerging scams that static lists miss.

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Conversation / Speech Analytics

Hiya provides outbound call performance analytics, giving enterprises visibility into answer rates, reputation, and call outcomes across their calling campaigns.

Outbound analytics — Measures answer-rate lift and call performance for enterprises.

CCaaS integrations — Connects with major CCaaS platforms and SIP trunking providers.

Delivery

How We Deliver

Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.

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Implementation & Onboarding

Hiya provides enterprise implementation and integration to deploy branded calling and reputation management across customers' calling infrastructure.

Delivery: Delivered as enterprise implementation and integration engagements alongside SaaS subscription.

Enterprise integration — Hands-on integration with enterprise calling and CRM systems.

Native dialer reach — Deploys branded identity directly into the native dialer experience.

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Integration Services

Hiya offers API and SDK technical support to integrate its branded calling and voice intelligence into CCaaS platforms, CRMs, and carrier systems.

Delivery: Delivered via API/SDK technical support and carrier-grade managed services.

Broad ecosystem — Integrates with Salesforce, Genesys, Five9, NICE CXone, and major CCaaS providers.

Carrier-grade support — Backed by carrier-grade managed services for reliability at scale.

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Customer Success

Hiya supports enterprise and carrier customers in maximizing answer rates and reputation through ongoing optimization of branded calling and analytics.

Delivery: Delivered as ongoing customer success on the SaaS subscription.

Answer-rate optimization — Helps enterprises realize measurable answer-rate improvements.

Reputation guidance — Advises on maintaining strong caller reputation across carriers.

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24/7 Support

Hiya provides carrier-grade managed services and technical support for enterprises and mobile carriers running voice intelligence at scale.

Delivery: Delivered as carrier-grade managed services with technical support.

Carrier-grade reliability — Supports carrier deployments serving hundreds of millions of users.

Global scale — Backs voice intelligence operating across 200+ countries.

Proof

Results with this partner

Documented outcomes from real engagements — not testimonial vibes.

Case studies featuring this partner are being prepared. See all client results →

Resources

Documents & collateral

Datasheets, spec sheets, case studies and pricing references collected while vetting Hiya — 2 documents.

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