Partner profile
Hiya
Solving the Voice Communication Problem
Founded 2016 · Seattle, Washington · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Hiya is built for
Enterprises making high-volume legitimate outbound calls who suffer from low answer rates due to spam labeling: financial services (collections, fraud notifications), healthcare (appointment reminders, results), insurance, government services, retail customer service. Also mobile carriers seeking native spam/scam protection.
Hiya is the leading voice security and intelligence platform serving consumers, mobile carriers, and enterprises with caller identification, spam/scam protection, and branded call delivery. Hiya analyzes billions of calls monthly across 200+ countries and powers the native dialer experience for major carriers including AT&T (AT&T Active Armor) and Samsung. For enterprises, Hiya Connect provides STIR/SHAKEN-compliant branded calls (with logo and reason for call), call analytics, and reputation management to ensure legitimate business calls get answered. Hiya's AI-driven Adaptive AI engine continuously analyzes voice patterns to identify scams, robocalls, and emerging fraud techniques in real time.
- VerifiedOct 3, 2026 · high confidence
- 5solutions across 3 categories
- 10 yrsin business, since 2016
- 201-1,000employees
Why teams pick Hiya
- Largest carrier-integrated voice intelligence network (AT&T, Samsung, others)
- Branded calling shown to dramatically increase answer rates (30-60% lift)
- STIR/SHAKEN-native
- Real-time Adaptive AI vs static spam lists
- Direct caller display on native dialer (not 3rd-party app)
- M+ user protection footprint
Probably not a fit
We haven't published fit caveats for Hiya yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Best Communications Solution (Telecom Awards)Award
- TCPA Watch leadershipProof point
- Strong PRNewswire coverage of branded calling launchesProof point
Forbes recognitionProof point · Forbes
Notable clients
Vendor-reportedAPAT&T (carrier partnership, Active Armor)
SDSamsung (native dialer)
- TTruConnect
Various Fortune 500 enterprises across financial services, healthcare, insurance for branded calling
Our Solutions
Rubber Duck solutions through Hiya
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Hiya's Communications & CX, Cybersecurity & Compliance, and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CPaaS / Messaging APIs
Hiya Connect provides branded calling APIs and a mobile SDK that deliver caller name, logo, and reason for call into the native dialer, plus STIR/SHAKEN attestation and verification.
- Native dialer display Caller information appears directly in the native dialer, not a third-party app.
- Higher answer rates Branded calling is shown to substantially increase business call answer rates.
- STIR/SHAKEN-native Branded calls are delivered with native STIR/SHAKEN attestation.
Brand / Digital Risk Protection
Hiya provides call reputation management and branded caller ID so legitimate business calls display verified identity and avoid spam labeling.
- Reputation management Protects outbound caller reputation across the carrier network.
- Verified branded identity Displays business name, logo, and call reason to recipients.
Conversation / Speech Analytics
Hiya provides outbound call performance analytics, giving enterprises visibility into answer rates, reputation, and call outcomes across their calling campaigns.
- Outbound analytics Measures answer-rate lift and call performance for enterprises.
- CCaaS integrations Connects with major CCaaS platforms and SIP trunking providers.
Cybersecurity & Compliance
Bot / Fraud Protection
Hiya Protect delivers carrier-grade spam and scam protection, using Adaptive AI to detect robocalls and emerging fraud techniques in real time across a 450M+ user footprint.
- 450M+ user footprint Protects more than 450 million users worldwide.
- Adaptive detection Real-time Adaptive AI catches emerging scams that static lists miss.
AI Enablement & Automation
Voice AI / Conversational AI
Hiya's Voice Intelligence Platform applies Adaptive AI to analyze billions of calls in real time, identifying scams, robocalls, and emerging fraud patterns across consumers, carriers, and enterprises.
- Real-time Adaptive AI Continuously analyzes voice patterns rather than relying on static spam lists.
- Carrier-integrated network Largest carrier-integrated voice intelligence network, including AT&T and Samsung.
- Massive analysis scale Analyzes tens of billions of calls annually across 200+ countries.
How Hiya delivers
Enterprise dedicated account managers; 24/7 carrier-grade operations support; SDK and API documentation (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as enterprise implementation and integration engagements alongside SaaS subscription.
- Integration ServicesDelivered via API/SDK technical support and carrier-grade managed services.
- Customer SuccessDelivered as ongoing customer success on the SaaS subscription.
- 24/7 SupportDelivered as carrier-grade managed services with technical support.
Automate/AI, built in · Native AI Platform. Adaptive AI engine continuously trains on billions of call signals to detect emerging fraud patterns, scams, and robocall techniques. ML models for caller reputation scoring, call disposition prediction, and pattern analysis. Generative AI applications for fraud research and detection.
Compare
One quote is a price. Three quotes are a market.
We'd price Hiya next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Hiya.
Ask for a referenceDocuments
From Hiya
5 PDFs, collected while we vetted them
- Hiya State of the Call 2026Download
- Hiya State of the Call 2024Download
- Hiya State of the Call 2023Download
- Hiya State of the Call 2022Download
- Hiya SOC2 ISO27001 Trust and Data Security OverviewDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Hiya against two alternatives and tell you which one we'd pick, and why.