Partner Ecosystem
GoTo
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About GoTo
The All-in-One Business Communications & IT Management Platform
GoTo (formerly LogMeIn) is a unified communications and IT support / management software company serving 800,000+ customers globally. Their GoTo Connect platform combines UCaaS (cloud phone, meetings, messaging) with GoTo Contact Center, while GoTo Resolve / Rescue / Pro suite delivers remote support, RMM, and remote access for SMB-focused IT teams. The 2022 rebrand consolidated formerly separate LogMeIn brands (GoToMeeting, GoToWebinar, Jive, Rescue, Pro, etc.) under one GoTo identity.
Why teams choose GoTo
- Single platform combines UCaaS + CCaaS + IT support/RMM
- Strong SMB market position
- 800,000+ customers globally
- GoTo Resolve combines remote support + endpoint security
- Channel-led GTM with strong partner program
Capabilities we have validated
- Combined UCaaS + IT support/RMM platform
- Single dashboard
- GoTo Resolve security-first RMM
- 99.999% UCaaS SLA
- Operator Connect for MS Teams
Recognition & proof points
- Frost & Sullivan recognition
- G2 Leader (multiple categories)
AI in the offering
GoTo AI Suite includes AI meeting summaries, conversation intelligence, sentiment analysis, AI-powered IT troubleshooting (GoTo Resolve), and Smart Insights.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 5, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by GoTo
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
GoTo delivers cloud phone, meetings, and messaging through its GoTo Connect platform, combining unified communications in a single application for SMB-focused organizations.
All-in-one platform — A single platform combines UCaaS, CCaaS, and IT support/RMM to reduce vendor sprawl.
Proven SMB scale — GoTo serves 800,000+ customers globally with a strong position in the SMB market.
High-availability SLA — The UCaaS service is backed by a 99.999% uptime SLA.
Integrates with Microsoft TeamsSalesforceMicrosoft 365
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CCaaS / Cloud Contact Center
GoTo Contact Center provides cloud-based contact center capabilities integrated with GoTo Connect, giving SMBs an inbound and outbound customer engagement layer on the same platform.
Unified with UCaaS — Contact center runs on the same single platform as voice, meetings, and messaging.
SMB-focused — Tailored to the small and midmarket segment where GoTo holds a strong position.
Integrates with SalesforceHubSpotZoho
communications_cx
Video Conferencing / Collaboration
GoTo provides meetings and webinars (GoTo Meeting, GoTo Webinar) as part of GoTo Connect, consolidating collaboration tools formerly sold as separate LogMeIn brands.
Consolidated brands — The 2022 rebrand unified GoToMeeting and GoToWebinar under one GoTo identity and login.
Single dashboard — Collaboration sits alongside voice and messaging in one management experience.
Integrates with Microsoft 365Google WorkspaceSlack
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Microsoft Teams Voice
GoTo enables PSTN calling within Microsoft Teams via Operator Connect, allowing organizations to add GoTo voice to their existing Teams deployment.
Operator Connect — GoTo offers Operator Connect for Microsoft Teams to simplify voice enablement.
Single platform reach — Teams voice extends GoTo's combined communications and IT platform into Microsoft environments.
Integrates with Microsoft TeamsMicrosoft 365
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Managed IT Services
Through GoTo Resolve, GoTo provides RMM, remote access, and IT management for SMB-focused IT teams, combined with endpoint security in a single tool.
Security-first RMM — GoTo Resolve combines remote support and RMM with built-in endpoint security.
UC plus IT — A single platform combines IT support and RMM with UCaaS and CCaaS.
Integrates with MicrosoftMicrosoft 365
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
GoTo onboards customers onto its GoTo Connect and Resolve platforms, configuring voice, collaboration, and IT management for new accounts.
Delivery: Delivered as per-seat SaaS provisioning, frequently executed through MSP and TSD channel partners.
Channel-led delivery — Onboarding leverages a strong partner program with MSPs and TSDs.
Single platform setup — One platform spans UCaaS, CCaaS, and IT support, simplifying initial configuration.
Integrates with Microsoft TeamsSalesforce
communications_cx
24/7 Support
GoTo provides around-the-clock support for its communications and IT management platforms across its global customer base.
Delivery: Provided as fully managed 24/7 support to per-seat SaaS and enterprise customers.
Global scale — Support spans 800,000+ customers worldwide.
High-availability backing — Support underpins a 99.999% UCaaS SLA.
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Customer Success
GoTo's customer success function helps SMB and enterprise accounts adopt and expand usage across its unified communications and IT management suite.
Delivery: Delivered as an ongoing relationship layered on the per-seat SaaS subscription.
Cross-sell breadth — A combined UCaaS and IT platform gives success teams more to expand within an account.
SMB expertise — Success is tuned to GoTo's strong SMB market position.
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Partner Enablement
GoTo runs a channel-led go-to-market that equips MSPs and TSDs to sell and deliver its communications and IT management products.
Delivery: Delivered through a structured partner program with channel-led GTM.
Strong partner program — Channel-led GTM is a core differentiator backed by a strong partner program.
Bundleable portfolio — Partners can attach UCaaS, CCaaS, and RMM from a single vendor.
managed_it_cloud_ops
Technical Support / Helpdesk
GoTo provides technical support and helpdesk tooling through GoTo Resolve, Rescue, and Pro for remote support and remote access scenarios.
Delivery: Delivered via remote support software and managed support across the GoTo suite.
Remote support depth — The Rescue and Pro lineage provides established remote support and access tooling.
Security-first tooling — GoTo Resolve pairs remote support with endpoint security.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting GoTo — 3 documents.
Is GoTo the right partner for you?
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