Partner profile
GoTo
The All-in-One Business Communications & IT Management Platform
Founded 2003 · Boston, Massachusetts · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who GoTo is built for
SMB and mid-market businesses needing all-in-one communications + IT support; MSPs reselling combined UCaaS + RMM; remote/distributed teams.
GoTo (formerly LogMeIn) is a unified communications and IT support / management software company serving 800,000+ customers globally. Their GoTo Connect platform combines UCaaS (cloud phone, meetings, messaging) with GoTo Contact Center, while GoTo Resolve / Rescue / Pro suite delivers remote support, RMM, and remote access for SMB-focused IT teams. The 2022 rebrand consolidated formerly separate LogMeIn brands (GoToMeeting, GoToWebinar, Jive, Rescue, Pro, etc.) under one GoTo identity.
- VerifiedJul 5, 2026 · high confidence
- 5solutions across 2 categories
- 23 yrsin business, since 2003
- 201-1,000employees
Why teams pick GoTo
- Single platform combines UCaaS + CCaaS + IT support/RMM
- Strong SMB market position
- ,000+ customers globally
- GoTo Resolve combines remote support + endpoint security
- Channel-led GTM with strong partner program
Probably not a fit
We haven't published fit caveats for GoTo yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
G2 Leader (multiple categories)Analyst recognition · G2
Notable clients
Vendor-reported800,000+ customers globally. Published references include BMW of Murray (an exclusive BMW dealership in Salt Lake City) cited in GoTo's own datasheet. Core base is SMB/mid-market and MSP resellers across professional services, healthcare, financial services and education most named logos are aggregated rather than individually disclosed.
Our Solutions
Rubber Duck solutions through GoTo
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from GoTo's Communications & CX and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
GoTo delivers cloud phone, meetings, and messaging through its GoTo Connect platform, combining unified communications in a single application for SMB-focused organizations.
- All-in-one platform A single platform combines UCaaS, CCaaS, and IT support/RMM to reduce vendor sprawl.
- Proven SMB scale GoTo serves 800,000+ customers globally with a strong position in the SMB market.
- High-availability SLA The UCaaS service is backed by a 99.999% uptime SLA.
Microsoft Teams
SalesforceMicrosoft 365
HubSpotCCaaS / Cloud Contact Center
GoTo Contact Center provides cloud-based contact center capabilities integrated with GoTo Connect, giving SMBs an inbound and outbound customer engagement layer on the same platform.
- Unified with UCaaS Contact center runs on the same single platform as voice, meetings, and messaging.
- SMB-focused Tailored to the small and midmarket segment where GoTo holds a strong position.
SalesforceHubSpot
ZohoVideo Conferencing / Collaboration
GoTo provides meetings and webinars (GoTo Meeting, GoTo Webinar) as part of GoTo Connect, consolidating collaboration tools formerly sold as separate LogMeIn brands.
- Consolidated brands The 2022 rebrand unified GoToMeeting and GoToWebinar under one GoTo identity and login.
- Single dashboard Collaboration sits alongside voice and messaging in one management experience.
Microsoft 365
Google WorkspaceSlackMicrosoft Teams Voice
GoTo enables PSTN calling within Microsoft Teams via Operator Connect, allowing organizations to add GoTo voice to their existing Teams deployment.
- Operator Connect GoTo offers Operator Connect for Microsoft Teams to simplify voice enablement.
- Single platform reach Teams voice extends GoTo's combined communications and IT platform into Microsoft environments.
Microsoft TeamsMicrosoft 365Managed IT & Cloud Ops
Managed IT Services
Through GoTo Resolve, GoTo provides RMM, remote access, and IT management for SMB-focused IT teams, combined with endpoint security in a single tool.
- Security-first RMM GoTo Resolve combines remote support and RMM with built-in endpoint security.
- UC plus IT A single platform combines IT support and RMM with UCaaS and CCaaS.
MicrosoftMicrosoft 365How GoTo delivers
24/7 support; tiered enterprise SLAs; 99.999% uptime SLA on UCaaS. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as per-seat SaaS provisioning, frequently executed through MSP and TSD channel partners.
- 24/7 SupportProvided as fully managed 24/7 support to per-seat SaaS and enterprise customers.
- Customer SuccessDelivered as an ongoing relationship layered on the per-seat SaaS subscription.
- Partner EnablementDelivered through a structured partner program with channel-led GTM.
- Technical Support / HelpdeskDelivered via remote support software and managed support across the GoTo suite.
Automate/AI, built in · AI-Powered Features. GoTo AI Suite includes AI meeting summaries, conversation intelligence, sentiment analysis, AI-powered IT troubleshooting (GoTo Resolve), and Smart Insights.
Compare
One quote is a price. Three quotes are a market.
We'd price GoTo next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to GoTo
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with GoTo.
Ask for a referenceDocuments
From GoTo
3 PDFs, collected while we vetted them
- GoTo Connect Phone System Data SheetDownload
- GoTo Connect Reporting Analytics Data SheetDownload
- GoTo Connect for Government Data SheetDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price GoTo against two alternatives and tell you which one we'd pick, and why.