Partner profile

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IntelePeer

AI-Powered Communications Automation

CommunicateAutomate/AI
CPaaS / Messaging APIsMicrosoft Teams VoiceSIP TrunkingUCaaS / Cloud PBXVoice AI / Conversational AI

Founded 2003 · Dania Beach, Florida · 51-200 employees · Private, VC/PE backed

Verified Sep 17, 2026Get pricing

Partnership Overview

Who IntelePeer is built for

Mid-market and enterprise contact centers seeking voice AI automation; organizations standardizing on Microsoft Teams Phone with voice automation needs; insurance, healthcare, financial services with high call volumes.

IntelePeer is a leading enterprise-focused CPaaS and AI-powered customer experience automation platform with the largest privately-owned communications network in the US. Their SmartFlows (no-code automation), SmartAgent (autonomous voice AI agents), and SmartOffice (Teams Direct Routing) products help enterprises automate customer interactions with conversational AI. IntelePeer rebranded as 'IntelePeer AI' in 2024 to reflect strategic focus on Voice AI.

  • VerifiedSep 17, 2026 · high confidence
  • 5solutions across 2 categories
  • 23 yrsin business, since 2003
  • 51-200employees

Why teams pick IntelePeer

  • Largest privately-owned communications network in the US
  • SmartFlows no-code automation for voice/messaging
  • SmartAgent autonomous voice AI agents (no script-building required)
  • Strong Microsoft Teams Direct Routing focus
  • Enterprise focus (vs developer-focused CPaaS)

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Recognition & proof points

  • Backed by Vector CapitalProof point
  • Raised $140M in 2024 to scale generative-AI communications automation. Proof points: 600M+ customer interactions autom…Proof point
  • One customer fully automates 60M+ inbound interactions/year at a 70%+ self-serve rateProof point
  • Customers report ROI in under 90 daysProof point

Notable clients

Vendor-reported

Benevis LLC (dental support org serving 1.2M patients/yr - SmartAgent automated scheduling) 42 North Dental (100K+ calls/month automated, $7M+ collected) Secure Transportation (non-emergency medical transport - hold times cut ~50%, ride waits 45->10 min). IntelePeer serves 2,500+ organizations / 500+ enterprise customers most logos undisclosed.

Our Solutions

Rubber Duck solutions through IntelePeer

From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from IntelePeer's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.

Communicate

Communications & CX

CPaaS / Messaging APIs

IntelePeer provides enterprise-grade voice and SMS APIs running on the largest privately-owned communications network in the US, enabling businesses to embed communications into their applications.

  • Privately-owned network APIs run on the largest privately-owned communications network in the US.
  • Enterprise focus IntelePeer targets enterprises rather than the developer-centric CPaaS market.
SalesforceServiceNowMicrosoft Dynamics
All CPaaS / Messaging APIs providers

Microsoft Teams Voice

IntelePeer's SmartOffice provides Microsoft Teams Direct Routing and Operator Connect, bringing enterprise voice to Teams over its US network.

  • Strong Teams focus Direct Routing and Operator Connect are a core IntelePeer focus area.
  • Owned-network reliability Teams calling rides the largest privately-owned US communications network.
Microsoft Teams
All Microsoft Teams Voice providers

SIP Trunking

IntelePeer delivers SIP trunking over its privately-owned US voice network, connecting enterprise phone systems with scalable, reliable termination.

  • Privately-owned network Trunking runs on the largest privately-owned communications network in the US.
  • Enterprise scale Service is built for enterprise voice volumes and reliability.
All SIP Trunking providers

UCaaS / Cloud PBX

IntelePeer extends its communications platform with cloud PBX capabilities, unifying enterprise voice on its owned network alongside AI-driven automation.

  • Network ownership Cloud voice runs on IntelePeer's privately-owned US network.
  • AI-ready platform Voice integrates with SmartFlows and SmartAgent automation.
Microsoft Teams
All UCaaS / Cloud PBX providers
Automate/AI

AI Enablement & Automation

Voice AI / Conversational AI

IntelePeer's SmartAgent delivers autonomous voice AI agents that automate customer interactions without script-building, complemented by SmartFlows no-code automation for voice and messaging.

  • Autonomous voice agents SmartAgent runs autonomous voice AI with no script-building required.
  • No-code automation SmartFlows lets teams automate voice and messaging workflows without code.
OpenAISalesforceGenesys
All Voice AI / Conversational AI providers

How IntelePeer delivers

24/7 SupportCustomer SuccessImplementation & OnboardingPartner Enablement

24/7 US-based support; named CSMs for enterprise; channel partner program. (vendor-reported)

Services in detail

  • Implementation & OnboardingDelivered through channel-led implementation and structured onboarding for enterprise deployments.
  • Customer SuccessDelivered as ongoing customer success engagement for enterprise accounts.
  • 24/7 SupportDelivered as around-the-clock support over IntelePeer's owned network.
  • Partner EnablementDelivered through a channel-led partner program supporting resale and implementation.

Automate/AI, built in · Native AI Platform. SmartAgent: autonomous voice AI agents with no script-building required — customers describe in natural language what the agent should do. Powered by LLMs (OpenAI, Anthropic) plus IntelePeer's own orchestration. Strong focus on customer service voice automation (appointment scheduling, lead qualification, IVR replacement).

Case Studies

What backs it up

10 published case studies from IntelePeer

Documents

From IntelePeer

64 PDFs, collected while we vetted them

  • IntelePeer Company Overview DatasheetPDF · 1.8 MBDownload
  • IntelePeer Communications Automation Platform DatasheetPDF · 1.5 MBDownload
  • IntelePeer SmartAgent DatasheetPDF · 1.3 MBDownload
  • IntelePeer Healthcare Solution DatasheetPDF · 271.0 KBDownload
  • IntelePeer Customer Portal DatasheetPDF · 221.7 KBDownload
  • IntelePeer Healthcare eGuidePDF · 2.7 MBDownload
  • IntelePeer SmartOffice DatasheetPDF · 1.3 MBDownload
  • IntelePeer Messaging DatasheetPDF · 1.3 MBDownload
  • IntelePeer Contact Center Modernization WhitepaperPDF · 155.4 KBDownload
  • IntelePeer SmartFlows DatasheetPDF · 3.8 MBDownload
  • IntelePeer 2025 AI Service Provider Profile ReMENDPDF · 586.6 KBDownload
  • IntelePeer Communications Platform DatasheetPDF · 456.7 KBDownload
  • IntelePeer SmartCommunicator DatasheetPDF · 349.7 KBDownload
  • IntelePeer SmartEngage DatasheetPDF · 2.4 MBDownload
  • IntelePeer SmartAnalytics DatasheetPDF · 1.7 MBDownload
  • IntelePeer SmartWorker DatasheetPDF · 330.0 KBDownload
  • IntelePeer AI Hub DatasheetPDF · 526.5 KBDownload
  • IntelePeer AI Architecture DatasheetPDF · 1.3 MBDownload
  • IntelePeer Healthcare AI Agents DatasheetPDF · 1.9 MBDownload
  • IntelePeer Financial Services DatasheetPDF · 1.5 MBDownload
  • IntelePeer Managed Services DatasheetPDF · 340.8 KBDownload
  • IntelePeer MMS Messaging DatasheetPDF · 1.3 MBDownload
  • IntelePeer Social Messaging DatasheetPDF · 1.3 MBDownload
  • IntelePeer MS Teams Operator Connect DatasheetPDF · 4.5 MBDownload
  • IntelePeer Voice for MS Teams DatasheetPDF · 4.3 MBDownload
  • IntelePeer BYOC DatasheetPDF · 4.0 MBDownload
  • IntelePeer Emergency Services 911 DatasheetPDF · 611.8 KBDownload
  • IntelePeer Omdia Report GenAI and Customer EngagementPDF · 3.0 MBDownload
  • IntelePeer Aragon Hot Vendors Communication Automation 2023 24PDF · 1.4 MBDownload
  • IntelePeer Case Study HealthcarePDF · 213.2 KBDownload
  • IntelePeer Case Study Financial TechnologyPDF · 176.7 KBDownload
  • IntelePeer Orthopedics Solution DatasheetPDF · 1.2 MBDownload
  • IntelePeer Senior Living Solution DatasheetPDF · 1.2 MBDownload
  • IntelePeer Womens Health Solution DatasheetPDF · 1.2 MBDownload
  • IntelePeer Transportation Solution DatasheetPDF · 1.6 MBDownload
  • IntelePeer Utilities Solution DatasheetPDF · 1.7 MBDownload
  • IntelePeer Education Solution DatasheetPDF · 1.7 MBDownload
  • IntelePeer Retail Solution DatasheetPDF · 1.9 MBDownload
  • IntelePeer BPO Solution DatasheetPDF · 1.4 MBDownload
  • IntelePeer SmartAgent for DSOs DatasheetPDF · 203.2 KBDownload
  • IntelePeer SmartAgent Clinical Assessment DatasheetPDF · 292.6 KBDownload
  • IntelePeer SmartAgent Collections DatasheetPDF · 354.1 KBDownload
  • IntelePeer SIP Trunking DatasheetPDF · 141.3 KBDownload
  • IntelePeer Voice DatasheetPDF · 201.1 KBDownload
  • IntelePeer Emergency Preparedness DatasheetPDF · 1.4 MBDownload
  • IntelePeer Partner Program DatasheetPDF · 295.8 KBDownload
  • IntelePeer Case Study BenevisPDF · 122.6 KBDownload
  • IntelePeer Case Study Life StoragePDF · 182.5 KBDownload
  • IntelePeer Case Study Scott EquipmentPDF · 189.7 KBDownload
  • IntelePeer Case Study NSDPDF · 212.1 KBDownload
  • IntelePeer Case Study Public UtilityPDF · 198.4 KBDownload
  • IntelePeer Case Study TransportationPDF · 206.4 KBDownload
  • IntelePeer Case Study Insurance ProviderPDF · 195.1 KBDownload
  • IntelePeer Case Study LucencyPDF · 222.1 KBDownload
  • IntelePeer Case Study PharmacyPDF · 244.8 KBDownload
  • IntelePeer Case Study RetailPDF · 223.1 KBDownload
  • IntelePeer Case Study Secure TransportationPDF · 261.7 KBDownload
  • IntelePeer Voice for Cisco Webex Calling DatasheetPDF · 190.7 KBDownload
  • IntelePeer Payment Processing Connector DatasheetPDF · 194.7 KBDownload
  • IntelePeer Reputation Management Professional DatasheetPDF · 4.0 MBDownload
  • IntelePeer Reputation Management Starter DatasheetPDF · 1.1 MBDownload
  • IntelePeer Marketplace DatasheetPDF · 1.3 MBDownload
  • IntelePeer Build Program DatasheetPDF · 4.3 MBDownload
  • IntelePeer Marketplace Business Continuity Planning App DatasheetPDF · 1.5 MBDownload

Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.

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