Partner profile
Intermedia
Cloud Communications for Mid-Market Businesses
Founded 1995 · Sunnyvale, California · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Intermedia is built for
SMB and mid-market businesses served via the channel (resellers, MSPs); NEC PBX customers migrating to cloud (UNIVERGE BLUE); private-label / white-label partners (IT VARs).
Intermedia is a US-based cloud business communications and IT services provider with one of the strongest white-label/private-label motions in the UCaaS market. Their AnyMeeting + Intermedia Unite UCaaS platform and Intermedia Contact Center serve 130,000+ business customers through a channel-only model. Strategic partnership with NEC has made Intermedia the exclusive UCaaS provider for NEC's UNIVERGE BLUE BUSINESS CLOUD globally, giving them substantial global reach.
- VerifiedOct 3, 2026 · high confidence
- 5solutions across 1 category
- 31 yrsin business, since 1995
- 201-1,000employees
Why teams pick Intermedia
- Channel-only delivery model (100% partner-led)
- Exclusive UCaaS for NEC globally (UNIVERGE BLUE BUSINESS CLOUD)
- J.D. Power Award for UCaaS customer satisfaction
- Private-label / white-label friendly
- ,000+ business customers
Probably not a fit
We haven't published fit caveats for Intermedia yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
J.D. Power Highest in Customer Satisfaction with Small/Medium Business UCaaS (multiple years)Proof point · J.D. Power
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
Notable clients
Vendor-reportedNamed end-customer logos are largely undisclosed due to Intermedia's channel-only / private-label (white-label) delivery model. Intermedia serves 130,000+ business customers and is the exclusive UCaaS provider behind NEC's UNIVERGE BLUE BUSINESS CLOUD globally most customers are reached through resellers, MSPs and the NEC channel rather than direct-named references.
Our Solutions
Rubber Duck solutions through Intermedia
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Intermedia's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Intermedia delivers cloud UCaaS through its Intermedia Unite platform, serving 130,000+ business customers and powering NEC's UNIVERGE BLUE BUSINESS CLOUD globally.
- NEC exclusive globally Exclusive UCaaS provider for NEC's UNIVERGE BLUE BUSINESS CLOUD worldwide.
- Award-winning satisfaction Recognized with a J.D. Power award for UCaaS customer satisfaction.
- White-label ready Private-label and white-label friendly for partner-branded delivery.
Microsoft Teams
SalesforceMicrosoft DynamicsCCaaS / Cloud Contact Center
Intermedia Contact Center provides cloud contact center capabilities integrated with its Unite UCaaS suite for mid-market businesses.
- Integrated suite Contact center is unified with UC, email, and collaboration in one platform.
- Channel-led Delivered through a 100% partner-led model that supports private labeling.
SalesforceMicrosoft DynamicsVideo Conferencing / Collaboration
Intermedia provides video and collaboration through AnyMeeting alongside its Unite platform, rounding out a unified communications experience.
- All-in-one suite Combines meetings, UC, email, and contact center in a single offering.
- Partner-branded White-label support lets partners deliver collaboration under their own brand.
Microsoft TeamsMicrosoft Teams Voice
Intermedia integrates its cloud voice with Microsoft Teams, letting customers add enterprise calling to the Teams experience.
- Teams-native voice Adds reliable cloud calling within the familiar Microsoft Teams interface.
- Channel delivery Provisioned and supported through Intermedia's 100% partner-led model.
Microsoft TeamsSIP Trunking
Intermedia offers SIP trunking to connect existing phone systems to its cloud voice network for businesses transitioning to cloud communications.
- Flexible migration Supports a gradual move to cloud voice from existing PBX investments.
- Partner-enabled Available through the channel with private-label options.
How Intermedia delivers
24/7 J.D. Power-recognized support; channel partner program with strong margin; private-label capabilities. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered through partners with private-label support so onboarding can carry the partner's brand.
- 24/7 SupportDelivered as around-the-clock support, available on a private-label basis for partners.
- Partner EnablementDelivered through a dedicated channel program with private-label and white-label support.
- Migration ServicesDelivered project-based through the channel, with private-label options.
Automate/AI, built in · AI-Powered Features. AI capabilities including transcription, meeting summaries, and contact center conversation intelligence.
Compare
One quote is a price. Three quotes are a market.
We'd price Intermedia next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Intermedia
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Intermedia.
Ask for a referenceDocuments
From Intermedia
11 PDFs, collected while we vetted them
- Intermedia Unite OverviewDownload
- Intermedia Unite Envision Analytics DatasheetDownload
- Intermedia Contact Center DatasheetDownload
- Intermedia Unite Contact Center Integrations DatasheetDownload
- Intermedia Unite Desktop App DatasheetDownload
- Intermedia SecuriSync File Backup Sync DatasheetDownload
- Intermedia Email Protection DatasheetDownload
- Intermedia Email Archiving DatasheetDownload
- Intermedia Email Encryption DatasheetDownload
- Intermedia Email Protection for Office 365 DatasheetDownload
- Intermedia SecuriSync Control and Security Capabilities DatasheetDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Intermedia against two alternatives and tell you which one we'd pick, and why.