Partner profile
Level AI
Generative AI for the Modern Contact Center
Founded 2019 · Mountain View, CA · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Level AI is built for
Contact center QA, operations, and CX leaders at mid-market to enterprise companies wanting to automate quality monitoring, coach agents, and extract insight from 100% of interactions.
Level AI is a generative-AI contact center intelligence company founded in 2019 and headquartered in Mountain View, CA. Its platform uses large language models and a proprietary 'semantic intelligence' engine to automate quality assurance (auto-QA on 100% of interactions), agent assist, real-time coaching, conversation/business intelligence, and AI agents — turning contact-center conversations into actionable insight. Level AI is venture-backed (Battery Ventures, Eniac, others).
- VerifiedSep 20, 2026 · high confidence
- 4solutions across 2 categories
- 7 yrsin business, since 2019
- 51-200employees
Why teams pick Level AI
- Proprietary semantic-intelligence/LLM engine
- Auto-QA on 100% of contacts (vs sampling)
- Real-time agent assist + coaching
- CCaaS-agnostic integrations
- Rapid analytics deployment
Probably not a fit
We haven't published fit caveats for Level AI yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner 'Cool Vendor in Customer Service and Support Technology'Analyst recognition · Gartner
- ~$74.4M raised; $39.4M Series C (2024) led by Adams Street Partners with Battery Ventures, Eniac, Cross Creek, Brightl…Proof point
- Founded 2019, Mountain View, CAProof point
Notable clients
Vendor-reportedMid-market and enterprise contact centers — named customers include Affirm, Penske, Carta, Vista, QuinStreet, and Bakkt
Our Solutions
Rubber Duck solutions through Level AI
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Level AI's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Workforce Engagement Management
Level AI automates quality assurance across 100% of contacts and feeds coaching and VoC analytics back into the workforce, replacing sampling-based QA programs.
- Auto-QA at scale Automated QA covers every interaction instead of a sampled subset.
- Coaching loop Insights flow into agent coaching to improve performance.
NICE CXone
GenesysCCaaS / Cloud Contact Center
Level AI layers its intelligence platform onto existing cloud contact centers, integrating with major CCaaS providers to deliver analytics and AI without replacing the contact-center stack.
- Platform-agnostic Integrates with leading CCaaS platforms rather than locking customers in.
- Fast time-to-value Analytics deploy rapidly on top of the existing contact center.
GenesysNICE CXone
Five9Amazon ConnectAI Enablement & Automation
Voice AI / Conversational AI
Level AI applies large language models and a proprietary semantic-intelligence engine to contact-center conversations, turning every interaction into structured, actionable insight beyond simple keyword matching.
- Semantic intelligence A proprietary semantic engine understands intent and meaning, not just keywords.
- 100% coverage Auto-QA analyzes 100% of interactions rather than a small sample.
- CCaaS-agnostic The platform integrates across major contact-center platforms.
GenesysNICE CXoneFive9Amazon ConnectAgent Assist / Real-Time Guidance
Level AI provides generative-AI agent assist and real-time coaching that guide agents during live interactions, surfacing answers and next steps as conversations unfold.
- Real-time coaching Agents receive live guidance and coaching during interactions.
- Generative AI assist LLM-powered assist surfaces relevant answers in the moment.
Salesforce
ZendeskHow Level AI delivers
Customer success and onboarding teams; SaaS support; integration assistance with CCaaS/CRM platforms. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as SaaS implementation and onboarding with rapid time-to-value.
- Customer SuccessDelivered as an ongoing customer success engagement alongside the SaaS subscription.
- Integration ServicesDelivered as integration projects connecting the platform to CCaaS and CRM systems.
Automate/AI, built in · Native AI Platform. LLM-native 'semantic intelligence' platform: AutoQA scores 100% of interactions (vs. ~2% manual sampling), real-time agent assist/CX Copilot, AI agents, call summarization, and voice-of-customer analytics built on generative AI and contact-center-specific LLMs.
Compare
One quote is a price. Three quotes are a market.
We'd price Level AI next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Level AI
Observe.AI Automate/AI Communicate
AI for Contact Centers - Conversation Intelligence That Drives Outcomes
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Level AI.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Level AI against two alternatives and tell you which one we'd pick, and why.