Partner Ecosystem
Level AI
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Level AI
Generative AI for the Modern Contact Center
Level AI is a generative-AI contact center intelligence company founded in 2019 and headquartered in Mountain View, CA. Its platform uses large language models and a proprietary ‘semantic intelligence’ engine to automate quality assurance (auto-QA on 100% of interactions), agent assist, real-time coaching, conversation/business intelligence, and AI agents — turning contact-center conversations into actionable insight. Level AI is venture-backed (Battery Ventures, Eniac, others).
Why teams choose Level AI
- Proprietary semantic-intelligence/LLM engine
- Auto-QA on 100% of contacts (vs sampling)
- Real-time agent assist + coaching
- CCaaS-agnostic integrations
- Rapid analytics deployment
Capabilities we have validated
- Semantic intelligence engine (beyond keyword)
- Auto-QA across 100% of interactions
- Generative AI agent assist + coaching
- Integrates with major CCaaS platforms
- Fast time-to-value analytics
Recognition & proof points
- Gartner 'Cool Vendor in Customer Service and Support Technology'
- ~$74.4M raised; $39.4M Series C (2024) led by Adams Street Partners with Battery Ventures, Eniac, Cross Creek, Brightloop
- Founded 2019, Mountain View, CA
AI in the offering
LLM-native 'semantic intelligence' platform: AutoQA scores 100% of interactions (vs. ~2% manual sampling), real-time agent assist/CX Copilot, AI agents, call summarization, and voice-of-customer analytics built on generative AI and contact-center-specific LLMs.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Level AI
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Voice AI / Conversational AI
Level AI applies large language models and a proprietary semantic-intelligence engine to contact-center conversations, turning every interaction into structured, actionable insight beyond simple keyword matching.
Semantic intelligence — A proprietary semantic engine understands intent and meaning, not just keywords.
100% coverage — Auto-QA analyzes 100% of interactions rather than a small sample.
CCaaS-agnostic — The platform integrates across major contact-center platforms.
Integrates with GenesysNICE CXoneFive9
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Agent Assist / Real-Time Guidance
Level AI provides generative-AI agent assist and real-time coaching that guide agents during live interactions, surfacing answers and next steps as conversations unfold.
Real-time coaching — Agents receive live guidance and coaching during interactions.
Generative AI assist — LLM-powered assist surfaces relevant answers in the moment.
Integrates with SalesforceZendesk
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Workforce Engagement Management
Level AI automates quality assurance across 100% of contacts and feeds coaching and VoC analytics back into the workforce, replacing sampling-based QA programs.
Auto-QA at scale — Automated QA covers every interaction instead of a sampled subset.
Coaching loop — Insights flow into agent coaching to improve performance.
Integrates with NICE CXoneGenesys
communications_cx
CCaaS / Cloud Contact Center
Level AI layers its intelligence platform onto existing cloud contact centers, integrating with major CCaaS providers to deliver analytics and AI without replacing the contact-center stack.
Platform-agnostic — Integrates with leading CCaaS platforms rather than locking customers in.
Fast time-to-value — Analytics deploy rapidly on top of the existing contact center.
Integrates with GenesysNICE CXoneFive9
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Level AI onboards customers onto its generative-AI platform, connecting it to existing CCaaS and CRM systems for rapid analytics deployment.
Delivery: Delivered as SaaS implementation and onboarding with rapid time-to-value.
Rapid deployment — Analytics deploy quickly for fast time-to-value.
Connects to existing stack — Onboarding integrates with the customer's current CCaaS and CRM tools.
Integrates with NICE CXoneGenesys
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Customer Success
Level AI provides ongoing customer success to help contact-center teams operationalize auto-QA, coaching, and conversation intelligence.
Delivery: Delivered as an ongoing customer success engagement alongside the SaaS subscription.
Adoption support — Customer success helps teams operationalize AI-driven QA and coaching.
Ongoing value — Continued guidance keeps analytics aligned to evolving needs.
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Integration Services
Level AI delivers integration services to connect its platform with major CCaaS and CRM systems, enabled by its CCaaS-agnostic architecture.
Delivery: Delivered as integration projects connecting the platform to CCaaS and CRM systems.
Broad integrations — CCaaS-agnostic design supports integration with major platforms.
Unified data — Integrations bring conversation data and CRM context together.
Integrates with SalesforceFive9Amazon Connect
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Level AI — 1 document.
Is Level AI the right partner for you?
We'll give you the straight answer — including who to compare them against.