Partner Ecosystem
Observe.AI
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Observe.AI
AI for Contact Centers - Conversation Intelligence That Drives Outcomes
Observe.AI is a contact center AI platform that combines a proprietary 30B-parameter Contact Center LLM with conversation intelligence, agent assist, and automated QA. Their platform analyzes 100% of customer interactions (voice and digital) to deliver real-time agent coaching, post-call automation, sentiment & compliance monitoring, and AI-driven business insights. Used by 350+ enterprises across financial services, healthcare, retail, and BPO.
Why teams choose Observe.AI
- Purpose-built 30B-parameter Contact Center LLM (not general-purpose)
- 100% interaction coverage (voice + digital)
- Real-time agent assist with sub-second latency
- Platform-agnostic (works with Five9, Genesys, Talkdesk, NICE, Webex, Amazon Connect)
- Strong ROI playbooks tied to AHT, QA, and CSAT
Capabilities we have validated
- Proprietary 30B-parameter LLM purpose-built for contact center
- Domain-tuned ASR
- Multilingual support
- Real-time whisper / agent assist
- Auto-QA scoring across 100% of calls
- Sentiment / risk / compliance triggers
- Easy integration with all major CCaaS
Recognition & proof points
- G2 Leader (Contact Center Operations)
- Gartner Cool Vendor
- Forrester Wave participant for Conversation Intelligence
- Raised $200M+ from SoftBank, Menlo Ventures, Scale Ventures
AI in the offering
Observe.AI Contact Center LLM is a 30B-parameter generative AI model fine-tuned on billions of contact center conversations. Delivers real-time agent guidance, automated post-call summaries, automated 100% QA scoring, compliance/risk alerting, and AI Voice Agent capabilities for self-service automation.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 13, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Observe.AI
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Voice AI / Conversational AI
Observe.AI applies a purpose-built 30B-parameter Contact Center LLM to power voice automation and AI agents that handle and analyze customer conversations across voice and digital channels.
Purpose-built LLM — A 30B-parameter Contact Center LLM is tuned for contact center language rather than general-purpose use.
Platform-agnostic — It works across Five9, Genesys, Talkdesk, NICE, Webex, and Amazon Connect.
Full interaction coverage — Voice and digital interactions are covered at 100% rather than sampled.
Integrates with Five9Genesys CloudAmazon Connect
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Conversation / Speech Analytics
Observe.AI analyzes 100% of customer interactions across voice and digital channels to surface sentiment, compliance risk, and business insights using domain-tuned ASR.
100% coverage — Every interaction is analyzed instead of a small QA sample.
Compliance monitoring — Sentiment, risk, and compliance triggers flag conversations automatically.
Outcome-tied ROI — Analytics connect to AHT, QA, and CSAT through established ROI playbooks.
Integrates with SalesforceServiceNowZendesk
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Agent Assist / Real-Time Guidance
Observe.AI delivers real-time agent assist with sub-second latency, providing whisper guidance and prompts to agents during live customer conversations.
Sub-second latency — Real-time assistance reaches agents fast enough to guide live calls.
Works across CCaaS — Guidance is platform-agnostic across the major contact center platforms.
Improves key metrics — Real-time coaching is tied to AHT, QA, and CSAT outcomes.
Integrates with TalkdeskWebex CCFive9
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Workforce Engagement Management
Observe.AI automates QA scoring and coaching workflows across all calls, turning conversation insights into structured agent development.
Automated QA — QA scoring runs automatically across 100% of calls rather than spot checks.
Coaching workflows — Insights feed structured coaching to develop agent performance.
Outcome playbooks — Workflows map to ROI playbooks for AHT, QA, and CSAT.
Integrates with SalesforceServiceNow
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Observe.AI provides implementation and enablement services to deploy its contact center AI platform and integrate it with a customer's existing CCaaS environment.
Delivery: Delivered as project-based implementation and enablement, including integration with the customer's contact center platform.
Easy CCaaS integration — The platform integrates with all major contact center platforms during rollout.
Enablement included — Onboarding pairs deployment with enablement so teams adopt quickly.
ROI from the start — Rollouts align to AHT, QA, and CSAT ROI playbooks.
Integrates with Five9Genesys CloudAmazon Connect
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Customer Success
Observe.AI supports customers post-deployment to drive adoption and measurable outcomes from its conversation intelligence platform.
Delivery: Provided on an ongoing basis through dedicated customer success engagement tied to defined outcomes.
Outcome focus — Success efforts center on AHT, QA, and CSAT improvement.
ROI playbooks — Strong ROI playbooks guide customers toward measurable value.
Enterprise proven — Used by 350-plus enterprises across multiple industries.
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Partner Enablement
Observe.AI enables channel partners to sell and support its contact center AI platform across its CCaaS ecosystem.
Delivery: Delivered through a channel partner sales model with enablement for resellers and partners.
Channel-ready — A channel partner sales motion supports partner-led growth.
Platform-agnostic fit — Partners can position the platform across all major CCaaS providers.
Proven ROI story — Partners sell against established AHT, QA, and CSAT outcomes.
Integrates with Genesys CloudNICE CXone
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24/7 Support
Observe.AI provides around-the-clock support for enterprises running its contact center AI platform in production.
Delivery: Provided as fully managed 24/7 support for the SaaS platform.
Always-on coverage — 24/7 support keeps live contact center deployments running.
Enterprise scale — Support backs 350-plus enterprise customers in regulated industries.
Real-time reliability — Support sustains sub-second real-time assist in production.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Observe.AI — 2 documents.
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