Partner profile

LinkLive (Revation Systems)

Connect with trust — secure, AI-enabled customer engagement

CommunicateProtectManageAutomate/AI

CCaaS / Cloud Contact Center Voice AI / Conversational AI

Founded 2003 · San Francisco, California · 51-200 employees · Private, VC/PE backed

Verified Sep 22, 2026Get pricing

Partnership Overview

Who LinkLive (Revation Systems) is built for

Banks, credit unions, insurers, wealth-management firms and health systems modernizing from legacy PBX/fragmented systems to a secure, AI-driven, omnichannel engagement platform requiring HIPAA/HITRUST/SOC 2 compliance

LinkLive (formerly Revation Systems, founded 2003, San Francisco) is a provider of a secure, AI-enabled cloud contact center (CCaaS) and unified-communications/customer-engagement platform purpose-built for highly regulated industries — primarily healthcare and financial services. Using its proprietary Secure Architecture for Encrypted Communications (SAFEc), LinkLive unifies voice, video, secure messaging, chat, SMS, email, co-browsing and document sharing in one compliant platform, increasingly layered with agentic AI. It serves 1,000+ organizations and was acquired by Invictus Growth Partners in February 2022.

VerifiedSep 22, 2026 · high confidence
3solutions across 4 categories
23 yrsin business, since 2003
51-200employees

Why teams pick LinkLive (Revation Systems)

Security-by-design (SAFEc) for the most regulated industries
vertical focus on healthcare & banking
compliance-as-a-service (real-time PII/PHI redaction native)
industry-trained AI to reduce hallucination
'CONNECT WITH TRUST' positioning
~1 billion sessions/year

Probably not a fit

We haven't published fit caveats for LinkLive (Revation Systems) yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.

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Recognition & proof points

Industry-first HITRUST-certified UCaaS platformCertification · HITRUST
The LinkLive platform serves nearly one billion secure sessions per year across 1,000+ organizations in regulated indu…Proof point

Notable clients

Vendor-reported

North Memorial Health, University of Minnesota Physicians, Pennsylvania 211, and 1,000+ organizations across healthcare, banking/credit unions, insurance and public sector.

Our Solutions

Rubber Duck solutions through LinkLive (Revation Systems)

From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from LinkLive (Revation Systems)'s Communications & CX, Cybersecurity & Compliance, Managed IT & Cloud Ops, and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.

Communicate

Communications & CX

CCaaS

LinkLive provides a secure, AI-enabled cloud contact center and customer-engagement platform that unifies voice, video, chat, SMS, email, co-browsing, and document sharing for highly regulated industries. The platform is purpose-built for healthcare and financial services with compliance native to its design.

Security-by-design Built on the proprietary SAFEc architecture for the most regulated industries.
Regulated-industry focus Purpose-built for healthcare and banking compliance needs.
Context-preserving channels Media-switching from chat to video without losing conversation context.

All CCaaS / Cloud Contact Center providers

Protect

Cybersecurity & Compliance

Secure Communications

LinkLive delivers encrypted, compliant communications using its Secure Architecture for Encrypted Communications (SAFEc), with real-time PII/PHI redaction native to the platform. It supports secure messaging, telehealth, and document sharing for healthcare and banking.

SAFEc encryption Proprietary Secure Architecture for Encrypted Communications protects sensitive data.
Native PII/PHI redaction Real-time redaction of PII and PHI is built into the platform.
Compliance-as-a-service Compliance controls are delivered natively for regulated industries.

All Secure Communications providers

Automate/AI

AI Enablement & Automation

Conversational AI

LinkLive layers agentic AI and virtual assistants trained on industry-specific intents into its secure engagement platform via the Reva Agentic AI Journey Orchestration Engine. Industry-trained models help reduce hallucination in regulated workflows.

Industry-trained AI Models trained on industry intents reduce hallucination in regulated contexts.
Agentic orchestration The Reva engine orchestrates agentic AI across customer journeys.

All Voice AI / Conversational AI providers

How LinkLive (Revation Systems) delivers

Implementation & OnboardingIntegration Services

Cloud-delivered platform with implementation and integration services; secure, compliant communications with hybrid-cloud data-residency options; skills-based routing with SLA enforcement, callbacks and real-time queue visibility for regulated healthcare and financial-services deployments. (vendor-reported)

Services in detail

Cloud CommunicationsDelivered as a cloud platform deployment, standalone or embedded, with hybrid-cloud data residency options.
AI ServicesDelivered as AI virtual-agent provisioning within the secure engagement platform.
IntegrationDelivered as integration services connecting the platform to EMR and core-banking systems.

Automate/AI, built in · Native AI Platform. AI is core: agentic AI 'Journey Orchestration Engine', Reva bot, AI agents resolving inbound calls/chats/messages with industry-specific training; reports 78% first-call resolution and 50% cost reduction for leading clients.

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