Partner Ecosystem
LinkLive (Revation Systems)
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About LinkLive (Revation Systems)
Connect with trust — secure, AI-enabled customer engagement
LinkLive (formerly Revation Systems, founded 2003, San Francisco) is a provider of a secure, AI-enabled cloud contact center (CCaaS) and unified-communications/customer-engagement platform purpose-built for highly regulated industries — primarily healthcare and financial services. Using its proprietary Secure Architecture for Encrypted Communications (SAFEc), LinkLive unifies voice, video, secure messaging, chat, SMS, email, co-browsing and document sharing in one compliant platform, increasingly layered with agentic AI. It serves 1,000+ organizations and was acquired by Invictus Growth Partners in February 2022.
Why teams choose LinkLive (Revation Systems)
- Security-by-design (SAFEc) for the most regulated industries
- vertical focus on healthcare & banking
- compliance-as-a-service (real-time PII/PHI redaction native)
- industry-trained AI to reduce hallucination
- 'CONNECT WITH TRUST' positioning
- ~1 billion sessions/year
Capabilities we have validated
- Secure/encrypted omnichannel communications
- HIPAA/HITRUST-grade security
- agentic AI & virtual assistants trained on industry intents
- real-time PII/PHI redaction
- media-switching (chat→video) without losing context
- hybrid-cloud data residency
AI in the offering
AI is core: agentic AI 'Journey Orchestration Engine', Reva bot, AI agents resolving inbound calls/chats/messages with industry-specific training; reports 78% first-call resolution and 50% cost reduction for leading clients.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 5, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by LinkLive (Revation Systems)
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
CCaaS
LinkLive provides a secure, AI-enabled cloud contact center and customer-engagement platform that unifies voice, video, chat, SMS, email, co-browsing, and document sharing for highly regulated industries. The platform is purpose-built for healthcare and financial services with compliance native to its design.
Security-by-design — Built on the proprietary SAFEc architecture for the most regulated industries.
Regulated-industry focus — Purpose-built for healthcare and banking compliance needs.
Context-preserving channels — Media-switching from chat to video without losing conversation context.
cybersecurity_compliance
Secure Communications
LinkLive delivers encrypted, compliant communications using its Secure Architecture for Encrypted Communications (SAFEc), with real-time PII/PHI redaction native to the platform. It supports secure messaging, telehealth, and document sharing for healthcare and banking.
SAFEc encryption — Proprietary Secure Architecture for Encrypted Communications protects sensitive data.
Native PII/PHI redaction — Real-time redaction of PII and PHI is built into the platform.
Compliance-as-a-service — Compliance controls are delivered natively for regulated industries.
ai_enablement
Conversational AI
LinkLive layers agentic AI and virtual assistants trained on industry-specific intents into its secure engagement platform via the Reva Agentic AI Journey Orchestration Engine. Industry-trained models help reduce hallucination in regulated workflows.
Industry-trained AI — Models trained on industry intents reduce hallucination in regulated contexts.
Agentic orchestration — The Reva engine orchestrates agentic AI across customer journeys.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Cloud Communications
LinkLive deploys its secure cloud communications and customer-engagement platform either standalone or embedded within customer applications. The platform unifies omnichannel communications for healthcare and financial services.
Delivery: Delivered as a cloud platform deployment, standalone or embedded, with hybrid-cloud data residency options.
Connect with trust — Secure, compliant communications positioned for the most regulated industries.
Hybrid data residency — Hybrid-cloud deployment supports data residency requirements.
ai_enablement
AI Services
LinkLive provisions AI virtual agents and assistants trained on industry-specific intents through its Reva agentic AI engine. Provisioning tailors AI to healthcare and banking workflows.
Delivery: Delivered as AI virtual-agent provisioning within the secure engagement platform.
Reduced hallucination — Industry-trained AI lowers the risk of hallucination in regulated workflows.
Secure by design — AI operates within the SAFEc secure communications environment.
managed_it_cloud_ops
Integration
LinkLive integrates its secure communications platform with EMR and core-banking systems to embed compliant engagement into existing workflows. Integrations connect the platform to the systems regulated organizations already run.
Delivery: Delivered as integration services connecting the platform to EMR and core-banking systems.
EMR & core banking — Integrates with EMR and core-banking systems for embedded workflows.
Compliant by design — Integrations preserve PII/PHI protection and compliance controls.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Is LinkLive (Revation Systems) the right partner for you?
We'll give you the straight answer — including who to compare them against.