Partner profile
Nextiva
Unified Customer Experience Management Platform
Founded 2008 · Scottsdale, Arizona · 201-1,000 employees · Private, VC/PE backed
Partnership Overview
Who Nextiva is built for
SMB to mid-market businesses prioritizing US-based support and unified UCaaS + CC + CXM platform; high-volume customer-facing businesses (retail, healthcare practices, professional services).
Nextiva is a US-headquartered UCaaS + CCaaS + CXM (customer experience management) provider serving 100,000+ businesses. Following its 2024 acquisition of Thrio (CCaaS) and 2024 strategic investment from Goldman Sachs ($200M), Nextiva is repositioning from primarily SMB UCaaS into a broader 'Unified Customer Experience Management' platform spanning voice, contact center, digital channels, CRM, and AI-powered customer engagement.
- VerifiedSep 17, 2026 · high confidence
- 5solutions across 1 category
- 18 yrsin business, since 2008
- 201-1,000employees
Why teams pick Nextiva
- % US-based 24/7 customer support (key SMB differentiator)
- Eight owned + private data centers (geo-redundant)
- NextOS unified platform (UCaaS + CCaaS + CXM)
- Native CCaaS post-Thrio acquisition (2024)
- Goldman Sachs strategic investment ($200M in 2024)
- J.D. Power 'Highest in Customer Satisfaction' UCaaS for 4 consecutive years
Probably not a fit
We haven't published fit caveats for Nextiva yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
J.D. Power Highest in Customer Satisfaction with UCaaS (4 consecutive years)Proof point · J.D. Power
Gartner MQ for UCaaSAnalyst recognition · Gartner
Inc. 5000 multiple yearsAward · Inc. 5000
Notable clients
Vendor-reported- TBTaco Bell
- YYMCA
- UWUnited Way
- P1Pac-12 Conference
- SAShelby American
Conan / Team Coco (Conan O'Brien show - production communications) · and Hyundai (968 dealerships - cited 98% improvement in customer response time). Nextiva serves 150,000+ businesses · most logos undisclosed.
Our Solutions
Rubber Duck solutions through Nextiva
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Nextiva's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Nextiva delivers hosted VoIP, video, and chat as part of its NextOS unified platform, serving over 100,000 businesses from owned, geo-redundant data centers.
- US-based 24/7 support 100% US-based round-the-clock support is a key differentiator for SMBs.
- Owned data centers Eight owned, geo-redundant data centers underpin reliability.
Microsoft Teams
Salesforce
HubSpotCCaaS / Cloud Contact Center
Nextiva offers native CCaaS following its 2024 acquisition of Thrio, unifying contact center with UCaaS and CXM on the NextOS platform.
- Native CCaaS The Thrio acquisition brought native contact center onto NextOS.
- Unified CXM platform Contact center is part of a single UCaaS + CCaaS + CXM platform.
Salesforce
ZendeskMicrosoft DynamicsVoice AI / Conversational AI
Nextiva applies AI across NextOS with AI-powered surveys, sentiment analysis, and an AI sales assistant for customer engagement.
- AI-powered insight AI surveys and sentiment surface customer experience signals.
- Unified CXM data AI draws on the unified NextOS platform spanning voice, digital, and CRM.
Microsoft Teams Voice
Nextiva integrates directly with Microsoft Teams to extend its voice capabilities into the Teams collaboration environment.
- Direct Teams integration Native integration brings Nextiva voice into Microsoft Teams.
- US-based support 100% US-based 24/7 support backs the Teams voice experience.
Microsoft TeamsCPaaS / Messaging APIs
Nextiva provides business SMS and digital channels within NextOS, repositioning toward unified customer experience management across voice and digital.
- Unified channels Business SMS and digital channels live on the same CXM platform.
- Geo-redundant delivery Owned, geo-redundant data centers support messaging reliability.
HubSpotZendeskHow Nextiva delivers
100% US-based 24/7 phone support; 99.999% uptime SLA; owned/operated data centers. (vendor-reported)
Services in detail
- 24/7 SupportDelivered as 100% US-based, around-the-clock support.
- Implementation & OnboardingDelivered via channel-led implementation and custom enterprise onboarding.
- Customer SuccessDelivered as ongoing customer success across the NextOS platform.
- Partner EnablementDelivered through a channel-led partner model.
- Technical Support / HelpdeskDelivered as US-based technical support with geo-redundant infrastructure.
Automate/AI, built in · AI-Powered Features. AI-powered surveys, sentiment analysis, transcription, and (post-Thrio) AI agents and conversation intelligence. AI Sales Assistant for outbound automation.
Compare
One quote is a price. Three quotes are a market.
We'd price Nextiva next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Nextiva
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Nextiva.
Ask for a referenceDocuments
From Nextiva
7 PDFs, collected while we vetted them
- Nextiva Fact Sheet Company OverviewDownload
- Nextiva Call Center Data SheetDownload
- Nextiva App Data SheetDownload
- Nextiva vFAX Data SheetDownload
- Nextiva Security Data SheetDownload
- Nextiva Enterprise Pricing Packaging Feature ComparisonDownload
- Nextiva Unified Communication Products eBrochureDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Nextiva against two alternatives and tell you which one we'd pick, and why.