Partner profile
Pilot Fiber
Symmetric Gigabit Fiber Internet for Business
Founded 2014 · New York, NY · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Pilot Fiber is built for
Mid-sized businesses in NYC, Atlanta, Charlotte, and select metros needing reliable symmetric business fiber. Strong fit for tech startups, financial services, professional services, hedge funds, media production, law firms, and any business frustrated with incumbent carriers (Verizon FiOS Business, Spectrum Business, etc.).
Pilot Fiber (Pilot) is a New York City-headquartered fiber infrastructure company, founded in 2014 by CEO Joe Fasone and backed by Foundry (~$17M raised). Pilot owns and operates 300+ route miles of modern fiber serving 3,500+ businesses across 1,000+ buildings, delivering symmetrical Dedicated Internet Access (500 Mbps-25 Gbps), Ethernet transport, dark fiber, wavelengths (800G-ready ROADM) and IP transit with a 100% uptime SLA and 5-15 day installs in lit buildings. Pilot has expanded beyond NYC into Washington D.C., Philadelphia and Newark/New Jersey, and in 2025 agreed to acquire the enterprise fiber business of ExteNet Systems.
- VerifiedSep 27, 2026 · high confidence
- 5solutions across 3 categories
- 12 yrsin business, since 2014
- 51-200employees
Why teams pick Pilot Fiber
- Owns and operates own fiber (vs reseller)
- Pilot-employed installation technicians (not subcontracted)
- Transparent published pricing
- % uptime SLA
- NYC-headquartered with strong metro presence
- Fast install (30-60 days)
Probably not a fit
We haven't published fit caveats for Pilot Fiber yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
INC. 5000 fastest-growingAward · Inc. 5000
- Crain's NY Business coverageProof point
Strong G2/Trustpilot ratingsAnalyst recognition · G2
- Channel Partners coverageProof point
Notable clients
Vendor-reportedNYC tech startups, financial services/trading firms, media production, law firms, healthcare practices and multi-tenant commercial real estate public reference/testimonial programs (individual logos limited).
Our Solutions
Rubber Duck solutions through Pilot Fiber
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Pilot Fiber's Connectivity & SASE, Communications & CX, and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Connectivity & SASE
Dedicated Internet Access (DIA)
Pilot Fiber delivers symmetric dedicated fiber internet from 100Mbps to 100Gbps over a network it owns and operates, with no oversubscription and static public IPs included.
- Owns Its Fiber Owns and operates its own network rather than reselling capacity.
- 99.99% Uptime SLA Backed by a 99.99%+ uptime service-level agreement.
- Static IPs Included Public static IP addresses are included with dedicated access.
Broadband / Business Internet
Pilot Fiber provides business fiber internet access purpose-built for commercial buildings across NYC, Atlanta, Charlotte, and other key US metros.
- Fast Install Typical implementation in 30 to 60 days.
- Transparent Pricing Publishes pricing openly rather than quoting case by case.
- Strong Metro Presence NYC-headquartered with deep metro coverage and sub-5ms latency.
Ethernet Transport
Pilot Fiber offers multi-site Layer 2 VPLS and WAN connectivity to link business locations across its metro fiber footprint.
- Owned Network Transport runs on Pilot's owned-and-operated fiber, not a reseller's.
- Low Metro Latency Sub-5ms NYC metro latency supports demanding multi-site needs.
Dark Fiber / Wavelengths
Pilot Fiber provides wave services and colocation backhaul over its owned metro fiber network for high-bandwidth point-to-point requirements.
- High Bandwidth Supports symmetric capacity up to 100Gbps for demanding workloads.
- Owned Infrastructure Wave services delivered over fiber Pilot owns and operates.
Communications & CX
UCaaS / Cloud PBX
Pilot Voice is Pilot Fiber's cloud phone service, delivered over its own dedicated fiber and integrated with Microsoft Teams.
- Carrier-Grade Voice Runs over Pilot's owned fiber with a 99.99%+ uptime SLA.
- Teams Integration Integrates with Microsoft Teams for unified collaboration.
Microsoft TeamsHow Pilot Fiber delivers
24/7 US-based NOC and customer support; Pilot-employed installation technicians; published SLAs with credits for downtime (vendor-reported)
Services in detail
- Installation & Field ServicesField installation by Pilot-employed technicians, typically completed in 30 to 60 days.
- Implementation & OnboardingProject-based implementation, typically 30 to 60 days from order.
- 24/7 SupportFully managed, US-based 24/7 support.
- Technical Support / HelpdeskUS-based helpdesk support available 24/7.
- Network Operations Center (NOC)Fully managed, US-based 24/7 NOC monitoring.
Compare
One quote is a price. Three quotes are a market.
We'd price Pilot Fiber next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Pilot Fiber
Crown Castle Connect
Build a Better-Connected World
Natural Wireless Connect
The Fastest, Most Reliable Business Internet in NYC
Hudson Fiber Connect Build
Metro Fiber for the NYC Tri-State
Lightpath Connect Build
Connectivity Without Compromise
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Pilot Fiber.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Pilot Fiber against two alternatives and tell you which one we'd pick, and why.