Partner profile
PolyAI
Customer-Led Conversations - Voice AI That Actually Works
Founded 2017 · London, United Kingdom · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who PolyAI is built for
Mid-market to enterprise customer-facing contact centers in hospitality (hotels), banking, retail, telco, insurance, and healthcare; organizations with high call volumes and clear use cases for voice AI deflection.
PolyAI is a London-based conversational AI platform that builds enterprise-grade voice AI agents for customer-facing use cases, especially in hospitality, banking, retail, telecom, healthcare, and insurance. Their voice agents handle complex, multi-turn conversations naturally, resolving issues without escalating to human agents. Backed by NVIDIA, Khosla Ventures, Google, Hedosophia, and others with $120M+ in funding.
- VerifiedSep 16, 2026 · high confidence
- 3solutions across 2 categories
- 9 yrsin business, since 2017
- 51-200employees
Why teams pick PolyAI
- Customer-led conversations — handles complex, multi-turn natural conversations
- Industry-specific voice models (hospitality, banking, retail, telecom, healthcare)
- Multi-language / multi-accent voice AI
- NVIDIA strategic partnership and investor
- Strong real-world deployments in major hotels, banks, insurance
- PhD-led ML team out of Cambridge University
Probably not a fit
We haven't published fit caveats for PolyAI yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner Cool Vendor for Conversational AIAnalyst recognition · Gartner
- CB Insights AI 100Proof point
The Generative AI 50 (Forbes)Proof point · Forbes
Notable clients
Vendor-reportedMMarriott
HHyatt
LLandry's
- MUmajor UK and US banks
- MUmajor US insurance carriers
Our Solutions
Rubber Duck solutions through PolyAI
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from PolyAI's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Agent Assist / Real-Time Guidance
PolyAI's voice agents integrate with leading CCaaS platforms to deflect and assist on live customer interactions, drawing on knowledge bases for accurate real-time responses.
- Knowledge-grounded Knowledge bases ground responses for accurate handling of customer queries.
- CCaaS-native Integrates with Five9, Genesys, NICE CXone, Amazon Connect, and Talkdesk.
- Proven deployments Real-world deployments in major hotels, banks, and insurers.
Cisco Webex CC
Talkdesk
SalesforceAI Enablement & Automation
Voice AI / Conversational AI
PolyAI builds enterprise-grade voice AI agents that handle complex, multi-turn customer conversations naturally and resolve issues without escalating to human agents, with industry-specific models for hospitality, banking, retail, telecom, healthcare, and insurance.
- Customer-led conversations Handles complex, multi-turn natural conversations rather than rigid menu flows.
- Industry-specific models Purpose-built voice models for hospitality, banking, retail, telecom, and healthcare.
- Multi-language and accent Multi-language and multi-accent voice AI supports diverse customer bases.
Five9
Genesys
NICE CXoneAmazon ConnectGenerative AI / LLM Platforms
PolyAI's platform is built on advanced conversational ML developed by a PhD-led team out of Cambridge University, with a strategic NVIDIA partnership powering low-latency real-time voice AI.
- Research-led ML A PhD-led ML team out of Cambridge University underpins the platform.
- NVIDIA partnership NVIDIA is a strategic partner and investor enabling real-time low-latency voice.
- Low-latency voice Real-time, low-latency processing makes conversations feel natural.
NVIDIA
OpenAI
Google Cloud
AWSHow PolyAI delivers
24/7 support; named CSMs for enterprise; strong partnership model with CCaaS providers. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based implementation with custom enterprise scoping.
- Customer SuccessOngoing customer success under custom enterprise contracts.
- Partner EnablementChannel-led enablement via CCaaS partners.
- 24/7 SupportFully managed 24/7 support under enterprise contracts.
- Architecture & DesignConsultative design phase preceding custom deployment.
Automate/AI, built in · Native AI Platform. PolyAI's voice agents use proprietary AI models trained on large dialogue datasets, augmented with customer-specific knowledge bases and business workflows. Strong industry-specific tuning (hotel reservations, banking inquiries, retail order status). Multi-language support and natural-accent handling.
Compare
One quote is a price. Three quotes are a market.
We'd price PolyAI next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to PolyAI
Cresta Automate/AI Communicate
Generative AI for the Customer-Facing Workforce
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with PolyAI.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price PolyAI against two alternatives and tell you which one we'd pick, and why.