Partner profile
Quiq
AI-Powered Customer Engagement
Founded 2015 · Bozeman, MT · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Quiq is built for
Mid-market and enterprise B2C brands seeking conversational AI agents at scale: retailers, restaurants, hospitality, financial services. Particularly strong fit for buyers wanting LLM flexibility (not locked to one model vendor).
Quiq is a Bozeman, Montana-based AI-powered customer messaging and conversational AI platform. The Quiq Customer Engagement Platform unifies customer conversations across SMS, web chat, WhatsApp, Apple Messages for Business, Facebook Messenger, Google Business Messages, and voice, with deep generative AI for chatbots, AI agents, and agent assist. Strong customer base in retail, financial services, hospitality, and quick-service restaurants seeking conversational commerce experiences.
- VerifiedOct 13, 2026 · high confidence
- 4solutions across 2 categories
- 11 yrsin business, since 2015
- 51-200employees
Why teams pick Quiq
- Native generative AI agent builder (model-agnostic LLMs)
- Unified messaging across SMS, WhatsApp, Apple, Google, Facebook
- Conversational commerce specialty (retail, QSR)
- Apple Messages for Business early adopter
- Voice + messaging unified inbox
- Native Salesforce, Zendesk integrations
Probably not a fit
We haven't published fit caveats for Quiq yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner Cool VendorAnalyst recognition · Gartner
Forbes AI 50 contenderProof point · Forbes
Inc. 5000Award · Inc. 5000
- Multiple Conversational AI awardsAward
Notable clients
Vendor-reported- MBMulti-brand retailers
- RCrestaurant chains
- HGhospitality groups
- FSfinancial services brands across NA and EU
Our Solutions
Rubber Duck solutions through Quiq
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Quiq's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Quiq's Customer Engagement Platform unifies customer conversations across SMS, web chat, WhatsApp, Apple Messages for Business, Facebook Messenger, Google Business Messages, and voice into a single agent inbox.
- Unified Messaging Inbox Agents handle SMS, WhatsApp, Apple, Google, Facebook, and voice from one inbox.
- Regulated Industry Fit Proven strength in financial services and healthcare engagement use cases.
Salesforce
Zendesk
Microsoft DynamicsAgent Assist / Real-Time Guidance
Quiq pairs human agents with generative AI assistance inside a unified inbox, surfacing AI-powered responses and guidance across messaging and voice channels.
- Voice + Messaging Unified Combines voice and messaging in one inbox so agents stay in a single workflow.
- Native CRM Integration Built-in Salesforce and Zendesk integrations keep agent context in sync.
SalesforceZendeskCPaaS / Messaging APIs
Quiq exposes messaging across SMS, WhatsApp Business, Apple Messages for Business, and Google Business Messages, with API connectivity into major CCaaS and CRM platforms.
- Apple Early Adopter Among the earliest adopters of Apple Messages for Business.
- Broad Channel Reach Unified messaging spans SMS, WhatsApp, Apple, Google, and Facebook.
Apple Messages for Business
Google Business MessagesAI Enablement & Automation
Voice AI / Conversational AI
Quiq delivers deep generative AI chatbots and AI agents built on a native, model-agnostic agent builder supporting OpenAI, Anthropic, and customer-owned LLMs.
- Model-Agnostic LLMs Native generative AI agent builder works with OpenAI, Anthropic, or customer-owned models.
- Conversational Commerce Specialized AI-driven engagement for retail and quick-service restaurant brands.
OpenAI
AnthropicHow Quiq delivers
24/7 support; named CSMs for enterprise; deep AI implementation services team; SLA-backed tiers. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based implementation engagements delivered by Quiq.
- Customer SuccessOngoing, relationship-managed engagement.
- 24/7 SupportFully managed 24/7 support.
- Integration ServicesProject-based integration delivery using native connectors and APIs.
- Partner EnablementChannel partner program with enablement support.
Automate/AI, built in · Native AI Platform. Native AI platform with LLM-agnostic AI Studio for building generative AI agents (using OpenAI, Anthropic, customer-hosted models). Strong focus on conversational AI safety guardrails and bring-your-own-model.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Quiq.
Ask for a referenceDocuments
From Quiq
4 PDFs, collected while we vetted them
- Quiq The Ultimate Chatbot PlaybookDownload
- Quiq Chatbot WorkbookDownload
- Quiq A Quiq Look at the Gartner Magic Quadrant for Conversational AI PlatformsDownload
- Quiq Omdia On the Radar Report 2025Download
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Quiq against two alternatives and tell you which one we'd pick, and why.