Partner profile
UJET
The AI-Native, Mobile-First Contact Center Platform
Founded 2015 · San Francisco, CA · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who UJET is built for
Mid-market and enterprise B2C brands (retail, fintech, tech, healthcare) wanting a modern, AI-native, mobile-first contact center tightly integrated with their CRM (Salesforce/Zendesk).
UJET is a cloud contact center (CCaaS) platform founded in 2015 and headquartered in San Francisco, CA. Built cloud-native and mobile-first, UJET unifies voice, digital, and in-app channels with strong smartphone capabilities (photo/video, biometric auth) and deep AI via its partnership with Google Cloud Contact Center AI. UJET emphasizes a modern, API-first architecture and is backed by investors including Five9 (a strategic investor/partner) and top VCs.
- VerifiedOct 13, 2026 · high confidence
- 3solutions across 1 category
- 11 yrsin business, since 2015
- 51-200employees
Why teams pick UJET
- Mobile-first / in-app CX (smartphone-native)
- Native Google CCAI virtual agents
- API-first, CRM-embedded
- Modern cloud architecture
- Five9 strategic partnership
- Strong security/compliance
Probably not a fit
We haven't published fit caveats for UJET yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
G2 Leader in Contact Center for multiple consecutive years (through Fall 2025)Analyst recognition · G2
Profiled in IDC ProductScape: Worldwide CCaaS 2025Analyst recognition · IDC
Co-engineered the Google Cloud Contact Center AI (CCAI) PlatformProof point · Google Cloud
Notable clients
Vendor-reportedInstacart, Turo, Wag! and Atom Tickets, among other digital-first B2C brands (per UJET's own published collateral). UJET states it powers an elastic CCaaS tenant of up to ~22,000 agents globally.
Our Solutions
Rubber Duck solutions through UJET
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from UJET's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
UJET is a cloud-native, mobile-first CCaaS platform that unifies voice, digital, and in-app channels with smartphone-native capabilities such as photo, video, and biometric authentication.
- Mobile-first CX Smartphone-native in-app experiences include photo, video, and biometric auth.
- API-first, CRM-embedded Embeds directly in Salesforce, Zendesk, and Kustomer for unified agent workflows.
- Modern cloud architecture Built cloud-native for a modern, scalable contact center.
Salesforce
ZendeskKustomerVoice AI / Conversational AI
UJET delivers virtual agents and conversational AI natively through its deep integration with Google Cloud Contact Center AI.
- Native Google CCAI Virtual agents built on Google Cloud Contact Center AI rather than bolted on.
- Deep AI integration Partnership with Google Cloud provides advanced conversational AI.
Google CloudAgent Assist / Real-Time Guidance
UJET provides agent assist capabilities powered by its Google CCAI integration, surfacing real-time guidance within its CRM-embedded agent experience.
- Real-time guidance Google CCAI-powered assist supports agents during live interactions.
- CRM-embedded Guidance appears within the agent's existing CRM workflow.
Google CloudSalesforceHow UJET delivers
24/7 support; customer success and implementation teams; SLA-backed cloud platform. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as part of a SaaS subscription with guided implementation and onboarding.
- Customer SuccessDelivered as ongoing customer success engagement under a SaaS subscription model.
- 24/7 SupportDelivered as around-the-clock SaaS support, including via channel and partner delivery.
- Integration ServicesDelivered through API-first integrations with CRM and AI platforms during deployment.
Automate/AI, built in · Native AI Platform. AI-native CCaaS leveraging Google Cloud Contact Center AI for virtual agents, intent detection, and agent assist; AI-driven routing, summarization, and analytics.
Compare
One quote is a price. Three quotes are a market.
We'd price UJET next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to UJET
Five9 Communicate
The Intelligent CX Platform - Reimagining the Contact Center
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with UJET.
Ask for a referenceDocuments
From UJET
6 PDFs, collected while we vetted them
- UJET Cloud Contact Center Buyers GuideDownload
- UJET Reimagining Customer Experience with AIDownload
- UJET for Healthcare Solution BriefDownload
- UJET Connect Cloud Migration Business Case OverviewDownload
- UJET 2026 Contact Center Switching ReportDownload
- UJET Inner Circle Guide to Next Generation Customer ContactDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price UJET against two alternatives and tell you which one we'd pick, and why.