Partner Ecosystem
UJET
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About UJET
The AI-Native, Mobile-First Contact Center Platform
UJET is a cloud contact center (CCaaS) platform founded in 2015 and headquartered in San Francisco, CA. Built cloud-native and mobile-first, UJET unifies voice, digital, and in-app channels with strong smartphone capabilities (photo/video, biometric auth) and deep AI via its partnership with Google Cloud Contact Center AI. UJET emphasizes a modern, API-first architecture and is backed by investors including Five9 (a strategic investor/partner) and top VCs.
Why teams choose UJET
- Mobile-first / in-app CX (smartphone-native)
- Native Google CCAI virtual agents
- API-first, CRM-embedded
- Modern cloud architecture
- Five9 strategic partnership
- Strong security/compliance
Capabilities we have validated
- Cloud-native, mobile-first architecture
- Deep Google Cloud CCAI integration
- Smartphone capabilities (photo, video, biometrics)
- API-first / CRM-embedded (Salesforce, Zendesk, Kustomer)
- Backed by/partnered with Five9
- Modern UX
Recognition & proof points
- G2 Leader in Contact Center for multiple consecutive years (through Fall 2025)
- profiled in IDC ProductScape: Worldwide CCaaS 2025
- co-engineered the Google Cloud Contact Center AI (CCAI) Platform.
AI in the offering
AI-native CCaaS leveraging Google Cloud Contact Center AI for virtual agents, intent detection, and agent assist; AI-driven routing, summarization, and analytics.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 5, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by UJET
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CCaaS / Cloud Contact Center
UJET is a cloud-native, mobile-first CCaaS platform that unifies voice, digital, and in-app channels with smartphone-native capabilities such as photo, video, and biometric authentication.
Mobile-first CX — Smartphone-native in-app experiences include photo, video, and biometric auth.
API-first, CRM-embedded — Embeds directly in Salesforce, Zendesk, and Kustomer for unified agent workflows.
Modern cloud architecture — Built cloud-native for a modern, scalable contact center.
Integrates with SalesforceZendeskKustomer
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Voice AI / Conversational AI
UJET delivers virtual agents and conversational AI natively through its deep integration with Google Cloud Contact Center AI.
Native Google CCAI — Virtual agents built on Google Cloud Contact Center AI rather than bolted on.
Deep AI integration — Partnership with Google Cloud provides advanced conversational AI.
Integrates with Google Cloud
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Agent Assist / Real-Time Guidance
UJET provides agent assist capabilities powered by its Google CCAI integration, surfacing real-time guidance within its CRM-embedded agent experience.
Real-time guidance — Google CCAI-powered assist supports agents during live interactions.
CRM-embedded — Guidance appears within the agent's existing CRM workflow.
Integrates with Google CloudSalesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
UJET implements and onboards its CCaaS platform for customers, configuring voice, digital, and in-app channels and CRM integrations.
Delivery: Delivered as part of a SaaS subscription with guided implementation and onboarding.
API-first deployment — API-first architecture simplifies CRM-embedded rollouts.
Modern UX — Cloud-native platform delivers a modern onboarding experience.
Integrates with SalesforceZendesk
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Customer Success
UJET provides customer success support to help organizations adopt and expand their use of its mobile-first contact center platform.
Delivery: Delivered as ongoing customer success engagement under a SaaS subscription model.
Adoption support — Customer success teams drive adoption of modern CX capabilities.
Backed by Five9 — Strategic Five9 partnership reinforces platform stability and roadmap.
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24/7 Support
UJET offers 24/7 support for its CCaaS platform, backed by strong security and compliance practices.
Delivery: Delivered as around-the-clock SaaS support, including via channel and partner delivery.
Around-the-clock — 24/7 support keeps mission-critical contact centers running.
Security and compliance — Strong security and compliance posture backs the support model.
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Integration Services
UJET delivers integration services connecting its contact center to CRM, AI, and ecosystem platforms via its API-first architecture.
Delivery: Delivered through API-first integrations with CRM and AI platforms during deployment.
API-first integration — Open architecture connects to Salesforce, Zendesk, Kustomer, and more.
Native AI connectivity — Deep Google CCAI integration extends AI across channels.
Integrates with SalesforceGoogle CloudFive9
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting UJET — 3 documents.
Is UJET the right partner for you?
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