Partner profile
Zingtree
No-code decision trees with AI for contact centers
Founded 2014 · Larkspur, CA · 1-50 employees · Private, VC/PE backed
Partnership Overview
Who Zingtree is built for
Enterprise contact centers with complex, compliance-driven workflows needing structured agent guidance and self-service workflows.
Zingtree democratizes information by bridging human intelligence and automation to drive intelligence augmentation, enabling every agent to become an expert. The no-code platform delivers real-time conversational workflows, decision trees, analytics, and integrations to improve contact center performance and customer experience. Zingtree helps employees and customers navigate complex, consequential, and changing processes so they can take the next right action - now enhanced with AI for instant agent guidance.
- VerifiedSep 18, 2026 · high confidence
- 3solutions across 3 categories
- 12 yrsin business, since 2014
- 1-50employees
Why teams pick Zingtree
- No-code decision tree builder
- Real-time conversational workflows
- AI agent guidance
- Easy CCaaS integration
- Strong for compliance-driven scripts
Probably not a fit
We haven't published fit caveats for Zingtree yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- Corpay (Mike Jennings, VP of UK Operations): $1.5M increase in operations revenue, 92% reduction in agent errors, and …Proof point
- Getty Images reduced its support team from 10 to 4 while cutting tickets 60%Proof point
Notable clients
Vendor-reportedNamed clients include Sony, Allianz, Experian, Optum, Getty Images (support tickets cut ~60%), Corpay, doTERRA, Pearson, 1st Central, Groupon, Fleetcor, KOHO (contacts/hour 1.2 -> 7), BPO American and August. Serves 700+ organizations across 50+ countries.
Our Solutions
Rubber Duck solutions through Zingtree
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Zingtree's Communications & CX, Managed IT & Cloud Ops, and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Agent Assist / Real-Time Guidance
Zingtree delivers real-time, AI-powered agent guidance through interactive decision trees and conversational workflows that walk agents to the next right action during live contact-center interactions.
- AI agent guidance AI surfaces instant, in-context guidance so every agent can perform like an expert.
- Real-time workflows Conversational decision trees adapt live as the interaction unfolds.
- Compliance-ready scripts Strong fit for compliance-driven scripts with a built-in audit trail.
CCaaS / Cloud Contact Center
Zingtree's no-code platform overlays cloud contact centers with interactive workflows, decision trees, and analytics that improve agent performance and customer experience.
- Easy CCaaS integration Integrates readily with existing contact-center platforms without heavy engineering.
- No-code builder A visual no-code builder lets teams create and update workflows without developers.
- Built-in analytics Real-time analytics reveal how workflows and agents are performing.
AI Enablement & Automation
Voice AI / Conversational AI
Zingtree applies AI to its conversational workflows so agents and customers can navigate complex, changing processes and take the next right action with automated assistance.
- Intelligence augmentation AI bridges human knowledge and automation to make every agent an expert.
- Guides complex processes Customers and agents are guided through consequential, changing processes.
- Multi-language support Workflows support multiple languages for diverse audiences.
How Zingtree delivers
SaaS with implementation/onboarding, customer success and integration services; self-serve no-code authoring; flexible usage-based (tree views/activations) licensing that scales up/down seasonally. (vendor-reported)
Services in detail
- Implementation & OnboardingProject-based implementation alongside the SaaS subscription.
- Customer SuccessOngoing customer success engagement tied to the SaaS subscription.
- Integration ServicesProject-based integration with the customer's CCaaS and supporting systems.
Automate/AI, built in · AI-Powered Features. AI-powered agent guidance | LLM-augmented workflows
Compare
One quote is a price. Three quotes are a market.
We'd price Zingtree next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Zingtree
Quiq Communicate Automate/AI
AI-Powered Customer Engagement
Ada Communicate Automate/AI
Where Customer Service Becomes Extraordinary
Capacity Automate/AI
AI-powered support automation
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Zingtree.
Ask for a referenceDocuments
From Zingtree
4 PDFs, collected while we vetted them
- Presidio - Zingtree OverviewDownload
- Zingtree collateral 2Download
- Zingtree Overview for AvantDownload
- Sales - One-pagerDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Zingtree against two alternatives and tell you which one we'd pick, and why.