Partner Ecosystem
ConnexAI
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About ConnexAI
AI Solutions That Seamlessly Engage, Automate, and Drive Growth
ConnexAI is an AI-based contact center platform offering pre-trained AI agents that work alongside human teams to streamline support, triage enquiries, and manage peak traffic across voice, chat, and email channels. The platform delivers seamless AI-powered conversations, automated support, and real-time insights to drive growth and enhance customer satisfaction. With predictive dialers leveraging AI algorithms and sophisticated multichannel capabilities, ConnexAI helps contact centers of any size optimize performance.
Why teams choose ConnexAI
- Pre-trained AI agents ready for contact center workflows
- Predictive AI dialer technology
- True omnichannel support (voice, chat, email)
- Real-time insights and analytics
- Scales from SMB to enterprise
- AI trained on common contact center workflows for faster resolution
Capabilities we have validated
- Pre-trained AI agents
- Predictive AI dialer
- Voice/chat/email omnichannel
- Real-time analytics
- Scales SMB to enterprise
Recognition & proof points
- GBP 93m Series C (2022) - one of Manchester's largest tech raises
- Northern Tech Awards and Cloud Excellence Awards recognition
- 'Best Rebrand Campaign of the Year' (Connex One to ConnexAI)
- 15M+ transactions/day across 5 continents
AI in the offering
Pre-trained AI agents combined with major LLM providers (OpenAI, Anthropic) for autonomous contact center conversations. Predictive AI dialer optimizes outbound campaigns. Strong focus on AI augmenting human agents.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 7, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by ConnexAI
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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CCaaS / Cloud Contact Center
ConnexAI provides an AI-based contact center platform with true omnichannel support across voice, chat, and email, scaling from SMB to enterprise.
True omnichannel — Unifies voice, chat, and email in a single platform.
SMB to enterprise — Scales to contact centers of any size.
Integrates with SalesforceAWS
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Voice AI / Conversational AI
ConnexAI offers pre-trained AI agents that work alongside human teams to streamline support, triage enquiries, and manage peak traffic across channels.
Pre-trained AI agents — Ready for contact center workflows out of the box for faster resolution.
Peak traffic handling — AI agents manage surges alongside human teams.
Integrates with OpenAIAnthropic
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Agent Assist / Real-Time Guidance
ConnexAI's AI agents assist human teams in real time, triaging enquiries and automating support to enhance agent productivity.
AI alongside humans — Pre-trained agents work with human teams to streamline support.
Faster resolution — AI trained on common workflows speeds up issue resolution.
Integrates with OpenAIMicrosoft
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Conversation / Speech Analytics
ConnexAI delivers real-time insights and analytics across customer interactions to drive growth and improve customer satisfaction.
Real-time insights — Surfaces analytics during interactions to optimize performance.
Growth-focused — Insights drive growth and enhance customer satisfaction.
Integrates with AWS
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CPaaS / Messaging APIs
ConnexAI supports multichannel messaging across voice, chat, and email, enabling automated AI-powered conversations at scale.
Multichannel capabilities — Sophisticated multichannel support spans voice, chat, and email.
Automated conversations — AI-powered conversations automate support interactions.
Integrates with Microsoft
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
ConnexAI onboards customers onto its AI contact center platform, deploying pre-trained AI agents tuned to their support workflows.
Delivery: Delivered via channel-led delivery and custom enterprise contracts.
Pre-trained agents — AI trained on common workflows shortens time to value.
Scales with needs — Onboarding supports SMB through enterprise deployments.
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Customer Success
ConnexAI helps customers optimize contact center performance using its AI agents and real-time analytics.
Delivery: Delivered as an ongoing customer success function under per-seat or usage-based SaaS contracts.
Real-time analytics — Insights help customers continuously improve outcomes.
Growth orientation — Focus on driving growth and customer satisfaction.
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24/7 Support
ConnexAI provides around-the-clock support for its AI contact center platform.
Delivery: Delivered as a 24/7 support service across SaaS and enterprise contracts.
Always-on support — 24/7 coverage keeps contact centers operational.
Any-size fit — Supports customers from SMB to enterprise.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Is ConnexAI the right partner for you?
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