Partner Ecosystem
Infobip
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Infobip
Make Customer Experiences Win the World
Infobip is a global cloud communications platform (CPaaS) leader connecting businesses with customers across messaging (SMS, RCS, WhatsApp, Viber, Messenger), voice, video, email, and conversational AI. Founded in Croatia and now serving 300,000+ businesses with the platform’s reach to 9B+ end users worldwide. Infobip’s Conversations CCaaS platform and Moments customer engagement platform complement the underlying CPaaS APIs.
Why teams choose Infobip
- 700+ direct carrier connections worldwide
- Strong WhatsApp, Viber, RCS, and Messenger global capabilities
- Full-stack CPaaS + CCaaS (Conversations) + Marketing Automation (Moments)
- Native generative AI capabilities through Answers
- Strong emerging-market presence (LATAM, MEA, APAC)
- Largest WhatsApp Business Solution Provider globally
Capabilities we have validated
- 700+ direct carrier connections
- Largest WhatsApp Business Solution Provider
- RCS messaging
- Conversations CCaaS native omnichannel
- Moments marketing automation
- Answers conversational AI
Recognition & proof points
- Gartner MQ Leader for CPaaS
- IDC MarketScape Leader for CPaaS
- Juniper Research CPaaS Innovation Leader
AI in the offering
Infobip Answers conversational AI platform; native generative AI capabilities; WhatsApp AI bots; voicebots; integrations with major LLM providers for customer engagement.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 31, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Infobip
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
CPaaS / Messaging APIs
Infobip provides a global CPaaS platform exposing SMS, RCS, WhatsApp, Viber, Messenger, voice, email, and verification APIs that businesses embed to reach customers across channels.
700+ carrier connections — Direct connections to over 700 carriers worldwide enable reliable global message delivery.
Largest WhatsApp provider — Infobip is the largest WhatsApp Business Solution Provider globally, with strong Viber, RCS, and Messenger reach.
Emerging-market reach — Strong presence across LATAM, MEA, and APAC extends coverage into underserved regions.
Integrates with SalesforceMicrosoft DynamicsSAP
communications_cx
CCaaS / Cloud Contact Center
Infobip's Conversations platform delivers a native omnichannel cloud contact center built on its own CPaaS channels, unifying customer interactions in a single agent workspace.
Native omnichannel — Conversations natively spans messaging, voice, and email channels from one platform.
Full-stack platform — CCaaS is integrated with the underlying CPaaS APIs and Moments engagement tools.
Integrates with SalesforceMicrosoft Dynamics
ai_enablement
Voice AI / Conversational AI
Infobip's Answers product provides native generative AI chatbots and conversational AI that automate customer interactions across its messaging and voice channels.
Native generative AI — Answers brings generative AI capabilities directly into the communications stack.
Channel-wide automation — Conversational AI operates across the full breadth of Infobip's omnichannel reach.
Integrates with AnthropicOpenAI
communications_cx
Conversation / Speech Analytics
Infobip captures and analyzes customer conversations across its omnichannel platform, feeding insights from messaging and voice interactions into engagement and contact center workflows.
Omnichannel coverage — Analytics spans the full range of messaging, voice, and email channels in one platform.
Unified data — Conversation insights connect to the People customer data platform for a single view.
Integrates with Salesforce
communications_cx
Agent Assist / Real-Time Guidance
Within Conversations, Infobip equips contact center agents with AI-assisted guidance drawn from its Answers conversational AI to speed and improve customer responses.
AI-backed agents — Native generative AI through Answers supports agents in real time.
Integrated workspace — Guidance lives inside the Conversations agent desktop alongside all channels.
Integrates with Salesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Infobip onboards businesses to its CPaaS, Conversations, and Moments platforms through both self-serve developer paths and enterprise direct engagement.
Delivery: Delivered via self-serve developer tooling for smaller teams and direct enterprise onboarding for larger deployments.
Self-serve to enterprise — Flexible onboarding spans developer self-serve and custom enterprise rollouts.
Full-stack platform — Onboarding covers CPaaS, CCaaS, marketing automation, and conversational AI together.
Integrates with SalesforceSAP
communications_cx
Customer Success
Infobip supports enterprise customers with ongoing success management to drive adoption across its communications and engagement portfolio.
Delivery: Delivered as ongoing enterprise customer success engagement alongside the platform subscription.
Global scale — Serving 300,000+ businesses, Infobip brings broad operational experience to customer success.
Full portfolio — Success spans CPaaS, Conversations, Moments, and Answers in one relationship.
communications_cx
24/7 Support
Infobip provides round-the-clock support for its global communications platform across all messaging, voice, and contact center channels.
Delivery: Delivered as fully managed 24/7 support for self-serve and enterprise customers worldwide.
Always available — 24/7 coverage backs a platform reaching 9B+ end users worldwide.
Global footprint — Support follows Infobip's strong presence across LATAM, MEA, and APAC.
communications_cx
Partner Enablement
Infobip enables partners to resell and build on its CPaaS, CCaaS, and conversational AI platform across global markets.
Delivery: Delivered through a partner program spanning developer self-serve and enterprise direct channels.
Full-stack to resell — Partners gain a combined CPaaS, CCaaS, and marketing automation platform.
WhatsApp leadership — Partners leverage Infobip's position as the largest global WhatsApp Business Solution Provider.
communications_cx
Strategy & Consulting
Infobip advises enterprises on customer engagement strategy across messaging, voice, and conversational AI to improve customer experience outcomes.
Delivery: Delivered as custom enterprise consulting engagements alongside platform deployment.
CX expertise — Consulting draws on experience serving 300,000+ businesses globally.
AI-enabled strategy — Guidance incorporates native generative AI through the Answers platform.
Integrates with Adobe
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Infobip — 1 document.
Is Infobip the right partner for you?
We'll give you the straight answer — including who to compare them against.