Partner Ecosystem
Net2Phone
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Net2Phone
Cloud Communications for Modern Businesses
Net2Phone is a global cloud communications provider operating as a subsidiary of IDT Corporation (NYSE: IDT). Originally a pioneer of consumer VoIP in 1996, Net2Phone reinvented itself as an enterprise UCaaS provider delivering business phone, video, SMS, and AI-powered contact center capabilities across the US, Canada, Latin America, and Brazil. The platform features uContact (full omnichannel CCaaS with AI agents), Microsoft Teams integration, SIP trunking, and Huddle (video meetings). Net2Phone is particularly strong in the Latin American mid-market through its Spanish/Portuguese-language operations and channel partners.
Why teams choose Net2Phone
- Combined UCaaS + integrated AI-powered CCaaS (uContact)
- Strong Latin American mid-market presence
- IDT Corporation parent (public, NYSE: IDT) provides stability
- Native multi-language platform
- Channel-friendly with healthy reseller commissions
- Microsoft Teams Direct Routing
Capabilities we have validated
- Microsoft Teams Direct Routing certified
- Omnichannel CCaaS (voice, SMS, WhatsApp, web chat, email, social)
- AI Agents and Generative AI bots (uContact AI)
- Real-time and historical analytics
- E-911
- Strong Latin America and Brazil presence
Recognition & proof points
- Microsoft Teams Direct Routing certification
- IDT Corporation listing (NYSE: IDT)
- Frost & Sullivan recognition
AI in the offering
uContact platform features Generative AI Agents (Helena AI), conversation analytics, intent recognition, sentiment analysis, transcription, and automation workflows. AI Voicebots and Chatbots embedded in omnichannel routing.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Net2Phone
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
Net2Phone delivers cloud business phone service with mobile and desktop apps, call recording, and audio conferencing as the core of its unified communications platform across the US, Canada, and Latin America.
Native multi-language — The platform is built natively for multiple languages, supporting Spanish and Portuguese operations.
Public-company stability — Backing by parent IDT Corporation (NYSE: IDT) provides financial stability and scale.
Latin American reach — Strong mid-market presence across the US, Canada, Latin America, and Brazil.
Integrates with Microsoft TeamsSalesforceHubSpot
communications_cx
CCaaS / Cloud Contact Center
Net2Phone's uContact is a full omnichannel contact center spanning voice, SMS, WhatsApp, web chat, email, and social, with AI agents and generative AI bots plus real-time and historical analytics.
Integrated AI CCaaS — Combines UCaaS with an AI-powered omnichannel contact center in a single uContact platform.
Omnichannel coverage — Handles voice, SMS, WhatsApp, web chat, email, and social in one workflow.
Multi-language platform — Native multi-language support suits diverse Latin American and North American teams.
Integrates with SalesforceZendeskHubSpot
communications_cx
Microsoft Teams Voice
Net2Phone provides Microsoft Teams Direct Routing, certified to add enterprise-grade PSTN calling to Teams for organizations standardizing on the Microsoft ecosystem.
Direct Routing certified — Certified Microsoft Teams Direct Routing enables compliant enterprise voice within Teams.
Single-vendor voice — Consolidates Teams calling with UCaaS and CCaaS under one provider.
Integrates with Microsoft TeamsMicrosoft 365
communications_cx
SIP Trunking
Net2Phone offers SIP trunking to connect existing PBX and voice infrastructure to its cloud network with E-911 support across its service regions.
Carrier heritage — Backed by IDT Corporation's long-standing telecom infrastructure and global reach.
Channel-friendly — Healthy reseller commissions make trunking attractive for partners to sell.
communications_cx
Voice AI / Conversational AI
Net2Phone embeds AI agents and generative AI bots into uContact, automating customer interactions across voice and digital channels.
Built-in AI agents — uContact AI provides generative AI bots integrated with the contact center.
Multi-language AI — Native multi-language design supports AI interactions in Spanish and Portuguese.
Integrates with Salesforce
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Net2Phone provides implementation and deployment services, including number porting and training, to stand up UCaaS, CCaaS, and Teams voice for new customers.
Delivery: Delivered as project-based professional services with onboarding and end-user training.
Multi-language onboarding — Native multi-language operations support deployments across diverse regions.
Channel-led delivery — Channel-friendly model lets partners co-deliver implementation.
Integrates with Microsoft Teams
communications_cx
Migration Services
Net2Phone migrates customers from legacy PBX systems to its cloud platform, handling number porting and cutover to modern UCaaS.
Delivery: Delivered as guided project-based migration from legacy PBX with professional services support.
Legacy PBX exit — Specialized migration path moves customers off legacy on-premises PBX.
Stable provider — IDT Corporation parentage provides confidence in long-term platform support.
communications_cx
24/7 Support
Net2Phone provides around-the-clock customer support for its cloud communications platform across all served regions.
Delivery: Delivered as fully managed 24/7 customer support.
Multi-language support — Support spans English, Spanish, and Portuguese for North and Latin American customers.
Always-on coverage — Round-the-clock availability keeps business communications running.
communications_cx
Channel-led delivery
Net2Phone operates a TSD/agent channel partner program, enabling resellers and agents to sell and deliver its communications portfolio.
Delivery: Delivered through a channel partner program with TSD and agent relationships.
Healthy commissions — Channel-friendly economics with healthy reseller commissions reward partners.
Latin America focus — Channel strength is especially strong in the Latin American mid-market.
communications_cx
Customer Success
Net2Phone supports ongoing adoption of its UCaaS and CCaaS platform for customers and channel-sold accounts.
Delivery: Delivered as ongoing account management alongside professional services.
Stable backing — Public-company IDT ownership underpins long-term customer relationships.
Regional expertise — Deep Latin American and Brazil presence informs localized success.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Net2Phone — 1 document.
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