Partner Ecosystem
RingCentral
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About RingCentral
AI-First Cloud Communications
RingCentral is a global leader in cloud communications, delivering an integrated UCaaS, CCaaS, and video platform (RingEX, RingCX, RingSense) used by 400,000+ businesses worldwide. Headquartered in Belmont, CA and publicly listed on NYSE (RNG), the company has consistently been named a Leader in the Gartner Magic Quadrant for UCaaS. Its platform combines AI-powered communications (RingSense AI), 300+ pre-built integrations, and deep Microsoft Teams interoperability, making it a default choice for mid-market and enterprise organizations consolidating telephony, meetings, messaging, and contact center on one platform.
Why teams choose RingCentral
- Industry-leading UCaaS platform recognized by Gartner as a Leader
- AI-powered RingSense for conversation intelligence and call summaries
- 300+ app integrations including Salesforce, Microsoft Teams, ServiceNow
- Native MS Teams calling via RingCentral for Teams (Direct Routing + Operator Connect)
- Global reach with local numbers in 100+ countries
- 99.999% availability SLA on a private global voice backbone
Capabilities we have validated
- Carrier-grade voice (99.999% uptime SLA)
- Global numbers in 100+ countries
- E911 & Kari's Law compliance
- STIR/SHAKEN
- HIPAA-compliant tier
- FedRAMP Moderate (RingCentral for Government)
- Native MS Teams integration (RingCentral for Teams)
- RingSense AI for call summarization, scoring, sentiment
- Omnichannel routing
- Predictive/preview dialers
Recognition & proof points
- Gartner Magic Quadrant Leader for UCaaS (10+ consecutive years)
- Leader, Gartner MQ for CCaaS (2024+)
- Forrester Wave Leader for UCaaS
- G2 Leader
AI in the offering
RingSense AI: native LLM-based conversation intelligence platform offering automated call summaries, AI-generated meeting notes, sentiment analysis, deal/risk insights, agent coaching, and AI-powered IVR for the contact center. Also offers AI Receptionist (autonomous voice agent) and RingSense for Sales.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Jul 14, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by RingCentral
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
RingCentral delivers its flagship RingEX UCaaS platform, unifying telephony, meetings, and messaging for 400,000+ businesses on a carrier-grade global voice backbone.
Gartner-recognized leader — RingCentral is consistently named a Leader in the Gartner Magic Quadrant for UCaaS.
99.999% availability — A private global voice backbone backs a 99.999% uptime SLA.
Global numbers — Local numbers in 100+ countries support multinational deployments.
Integrates with SalesforceMicrosoft TeamsServiceNow
communications_cx
CCaaS / Cloud Contact Center
RingCentral's RingCX cloud contact center provides omnichannel routing and dialer capabilities integrated with the broader RingEX platform.
Omnichannel routing — RingCX provides omnichannel routing with predictive and preview dialers.
AI-powered insights — RingSense AI adds conversation intelligence, scoring, and sentiment to contact center interactions.
Integrates with SalesforceZendeskServiceNow
communications_cx
Video Conferencing / Collaboration
RingCentral provides video meetings, rooms, webinars, and events within its integrated communications platform.
Unified platform — Video, messaging, and telephony are consolidated on a single platform.
300+ integrations — Pre-built integrations connect collaboration into existing business workflows.
Integrates with Microsoft Outlook/M365Google Workspace
communications_cx
Microsoft Teams Voice
RingCentral for Teams delivers native Microsoft Teams calling via Direct Routing and Operator Connect, extending carrier-grade voice into Teams.
Native Teams calling — Supports both Direct Routing and Operator Connect for Microsoft Teams.
Carrier-grade voice — Teams calling rides RingCentral's 99.999% SLA global voice backbone.
Integrates with Microsoft TeamsMicrosoft 365
communications_cx
Voice AI / Conversational AI
RingCentral embeds RingSense AI across its platform for conversation intelligence, call summarization, scoring, and sentiment analysis.
RingSense AI — AI-powered conversation intelligence delivers call summaries and scoring.
AI-first platform — RingCentral positions AI as a core, native part of its communications stack.
Integrates with SalesforceHubSpot
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
RingCentral delivers implementation and professional services for enterprise rollouts of its UCaaS, CCaaS, and video platform.
Delivery: Project-based professional services, often delivered through channel partners for enterprise rollouts.
Enterprise rollouts — Professional services support large mid-market and enterprise deployments.
Partner-delivered — Managed deployment is available via RingCentral's channel partner network.
communications_cx
Migration Services
RingCentral provides migration services to move organizations from legacy telephony and disparate tools onto its consolidated platform.
Delivery: Project-based migration handled by RingCentral and certified channel partners.
Platform consolidation — Migrations consolidate telephony, meetings, messaging, and contact center on one platform.
300+ integrations — Pre-built integrations ease migration into existing business systems.
communications_cx
24/7 Support
RingCentral offers tiered 24/7 support for its global cloud communications customers.
Delivery: Fully managed 24/7 support across multiple tiers.
Always-on support — 24/7 tiered support backs a 99.999% availability SLA.
Global coverage — Support spans customers operating in 100+ countries.
communications_cx
Customer Success
RingCentral provides customer success programs to drive adoption across its 400,000+ business customer base.
Delivery: Ongoing customer success engagement aligned to platform adoption.
Adoption focus — Customer success drives platform adoption across a large installed base.
AI-driven insights — RingSense AI surfaces usage and engagement insights to support success.
communications_cx
Partner Enablement
RingCentral runs a channel partner program enabling partners to sell, deploy, and manage its platform.
Delivery: Delivered through a structured channel partner program with managed deployment options.
Channel-led delivery — A broad channel program supports partner-led sales and deployment.
Gartner-leader platform — Partners deliver a Gartner-recognized UCaaS platform to customers.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
RingCentral · Healthcare & Life Sciences
Pacific Dental Services uses RingCentral UCaaS to scale communications
Read moreResources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting RingCentral — 2 documents.
Is RingCentral the right partner for you?
We'll give you the straight answer — including who to compare them against.