September 13, 2026
A major global beauty brand used Sidd, Laivly's generative AI-powered Smart Response, to draft on-brand replies to online ratings and reviews, lifting reviews handled per hour 71%, cutting handle time 40% and saving $48K a month.
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September 13, 2026
A major grocery delivery service used Laivly's AI-driven automation platform to standardize its manual fraud check process, cutting average handle time 43% within two months, reaching a 71% peak reduction and escalating 80% fewer cases.
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September 13, 2026
The world's largest cosmetics company rolled out Laivly's AI-powered Smart Response to every customer care agent handling email, improving QA 12%, emails per hour 49.3% and CSAT 10% against a pre-rollout baseline.
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September 13, 2026
Rhone, a performance apparel brand, ran a security-focused RFP and chose Thrive as a force multiplier for its first in-house technology lead, eliminating inbox noise and later expanding into managed infrastructure and a modernized office network.
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September 13, 2026
El Car Wash, Florida's largest express car wash operator, uses Thrive for managed infrastructure, private cloud, security and Microsoft support as it grows from 17 locations at its 2022 acquisition toward 80 and beyond.
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September 13, 2026
JCPenney used MetTel's POTS Transformation to move more than 5,000 telephone and alarm lines at 660 stores off retiring copper networks, with projected savings of millions of dollars a year.
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September 13, 2026
A leading US beauty retailer deployed Laivly's Sidd agent-assist technology ahead of its holiday ramp, cutting new-agent ramp time 62%, lifting CSAT 16% and reaching production five weeks sooner, with $277K in savings.
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September 13, 2026
A 25-location regional retail chain deployed Infinite Wireless 4G vSIM connectivity as failover and primary internet, achieving 100% transaction continuity and ending ISP-related delays to new store openings.
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September 13, 2026
Bloomreach, a digital commerce platform, worked with Foresite to deploy and operationalize Google SecOps, gaining rapid onboarding of security data, custom detection rules and an enabled internal team ready for faster incident response.
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September 13, 2026
A national specialty retailer with 3,000 stores deployed Advantix SmartSIM multi-carrier connectivity and managed TEM services across thousands of handheld computers, saving $60,000 a month in mobile expenses.
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