Partner profile
Authenticx
The only AI platform built exclusively for healthcare conversations
Founded 2018 · Indianapolis, Indiana · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Authenticx is built for
Hospitals, health systems, insurers, and pharma companies with large contact centers seeking healthcare-specific AI for patient experience improvement.
Authenticx is the only AI conversation-intelligence platform built exclusively for healthcare, aggregating unstructured call, email, and chat data to surface patient experience insights, compliance gaps, and coaching opportunities. Their proprietary Eddy Effect™ metric quantifies patient friction — with AI users achieving an average 28% reduction — and the KBo AI assistant delivers actionable insights within 45 days of deployment.
- VerifiedSep 19, 2026 · high confidence
- 5solutions across 3 categories
- 8 yrsin business, since 2018
- 51-200employees
Why teams pick Authenticx
- Only AI platform built exclusively for healthcare conversations
- Healthcare-labeled training data for higher clinical language accuracy
- Proprietary Eddy Effect™ friction measurement
- day average time from deployment to insights
- KBo AI assistant for instant cross-dataset queries
Probably not a fit
We haven't published fit caveats for Authenticx yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Ranked #349 on the 2023 Inc. 5000 (fastest-growing U.S. private companies)Award · Inc. 5000
- Raised a $20M Series B (2023)Proof point
- Reported ~2x ARR growth and doubled customer count in 2023 with a 400% increase in total usersProof point
Notable clients
Vendor-reportedNamed enterprise logos are intentionally anonymized in case studies (e.g., a specialty insurance company large pharma/payer contact centers). Serves hospitals, health systems, health insurers and pharma/life-sciences organizations with large contact centers.
Our Solutions
Rubber Duck solutions through Authenticx
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Authenticx's Communications & CX, Cybersecurity & Compliance, and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Conversation / Speech Analytics
Authenticx aggregates unstructured call, email, and chat data to surface patient experience insights, using AI trained exclusively on healthcare conversations for higher clinical language accuracy.
- Healthcare-only platform The only AI conversation-intelligence platform built exclusively for healthcare.
- Healthcare-labeled data Healthcare-labeled training data drives higher clinical language accuracy.
- Fast time to insights Delivers actionable insights within an average of 45 days of deployment.
SalesforceEHR systemsCCaaS platformsAgent Assist / Real-Time Guidance
Authenticx surfaces coaching opportunities and real-time agent guidance from healthcare conversations, helping teams improve patient interactions and reduce friction.
- Eddy Effect metric The proprietary Eddy Effect quantifies patient friction to target coaching.
- Coaching opportunities Conversation insights highlight where agents can improve patient experience.
SalesforceCCaaS platformsWorkforce Engagement Management
Authenticx provides quality management, call recording, and performance management for healthcare contact center teams, grounded in conversation intelligence.
- Quality at scale Conversation intelligence evaluates interactions beyond manual sampling.
- Performance insight Performance management ties directly to patient-experience outcomes.
SalesforceCybersecurity & Compliance
GRC / Compliance Management
Authenticx identifies compliance gaps within healthcare conversations across call, email, and chat, operating on a HIPAA and HITRUST compliant platform.
- HIPAA/HITRUST compliant The platform itself is HIPAA and HITRUST compliant for healthcare data.
- Compliance gap detection AI surfaces compliance gaps directly from real patient conversations.
AI Enablement & Automation
Voice AI / Conversational AI
Authenticx applies healthcare-trained AI to voice and conversational data, including its KBo AI assistant that answers cross-dataset queries instantly across patient interactions.
- KBo AI assistant KBo enables instant cross-dataset queries across patient conversations.
- Healthcare-exclusive AI Models are built solely for healthcare conversations, improving accuracy.
OpenAI
Anthropic
AWSHow Authenticx delivers
Each client is assigned a dedicated Project Manager and Client Success team for onboarding and ongoing support, backed by 24/7 availability from an onshore team; monthly/quarterly insight sessions plus Data Storytelling Certification and Insights/Journey Analysis workshops. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation services with a typical 45-day path to insights.
- Customer SuccessDelivered as an ongoing customer success engagement alongside the SaaS subscription.
- Strategy & ConsultingDelivered as advisory engagements grounded in the customer's own conversation data.
- Compliance ServicesDelivered through conversation-intelligence analysis on a HIPAA/HITRUST compliant platform.
Automate/AI, built in · Native AI Platform. Healthcare-trained conversation AI with proprietary Eddy Effect™ friction measurement. KBo AI assistant uses generative AI for cross-dataset queries. Strong HIPAA-grade data handling.
Compare
One quote is a price. Three quotes are a market.
We'd price Authenticx next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Authenticx
CallMiner Communicate Protect
Conversation Intelligence That Drives Better Customer Outcomes
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Authenticx.
Ask for a referenceDocuments
From Authenticx
3 PDFs, collected while we vetted them
- authenticx overview brochure 2024 1Download
- Authenticx collateral 2Download
- Authenticx collateral 3Download
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Authenticx against two alternatives and tell you which one we'd pick, and why.