Partner profile

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Frontline Group

Transforming Customer Experiences

CommunicateAutomate/AI: built in
CCaaS / Cloud Contact CenterWorkforce Engagement Management

Founded 2005 · Delaware, USA (origins in Eastsound, WA · 201-1,000 employees · Private, independent

Verified Jul 10, 2026Get pricing

Partnership Overview

Who Frontline Group is built for

Mid-market to enterprise contact centers migrating to or expanding NICE CXone and seeking strategic consulting and managed optimization.

Frontline Group is a contact center consulting and services firm specializing in the design, implementation, and optimization of cloud-based customer experience platforms, with deep expertise in NICE CXone and enterprise CX transformations. They serve as a trusted services partner for organizations migrating to or scaling up cloud contact centers.

  • VerifiedJul 10, 2026 · high confidence
  • 2solutions across 1 category
  • 21 yrsin business, since 2005
  • 201-1,000employees

Why teams pick Frontline Group

  • Deep NICE CXone specialization
  • CX transformation strategy + execution
  • Implementation + optimization + managed services

Probably not a fit

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Recognition & proof points

  • 5000 honoree — NoAward
  • 2686 on the 2025 listProof point
  • Bootstrapped to a $25M+ enterprise with no outside investment (per Inc./CB Insights)Proof point

Notable clients

Vendor-reported

Serves clients across healthcare, financial services and social impact, including 211 community call centers and healthcare networks. Named end-customer logos are largely not published.

Our Solutions

Rubber Duck solutions through Frontline Group

From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Frontline Group's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.

Communicate

Communications & CX

CCaaS / Cloud Contact Center

Frontline Group designs, implements, and optimizes cloud contact center platforms, with deep specialization in NICE CXone for enterprise CX transformations.

  • NICE CXone expertise Deep specialization in NICE CXone supports complex migrations and scale-ups.
  • Strategy plus execution CX transformation strategy is paired with hands-on implementation.
NICE CXone
All CCaaS / Cloud Contact Center providers

Workforce Engagement Management

Frontline Group delivers workforce management within cloud contact center deployments to optimize agent scheduling and performance.

  • Optimization focus Workforce management complements implementation with ongoing optimization.
  • AI-enhanced CX AI-enhanced contact center capabilities improve workforce efficiency.
NICE CXone
All Workforce Engagement Management providers

How Frontline Group delivers

Customer SuccessImplementation & OnboardingStrategy & Consulting

US-based, work-from-home BPO workforce delivering inbound/outbound phone, live chat and email support; go-live in weeks (not quarters); transparent pricing; a 'strategic empathy' service model. (vendor-reported)

Services in detail

  • Implementation & OnboardingProject-based implementation with optimization and managed services follow-on.
  • Strategy & ConsultingAdvisory engagements that pair CX strategy with execution.
  • Customer SuccessOngoing managed services and optimization after go-live.

Automate/AI, built in · AI-Powered Features. 'AI-enhanced, human-first' customer support: empathetic AI agents and Agentic AI solutions (Frontline Quest 'Virtualized Conversations') blended with human agents across CCaaS. Leverages partner platforms (NICE, Five9, Zoom, Microsoft) for AI capabilities rather than a proprietary model.

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Who we'd price next to Frontline Group

Bucher + Suter Communicate

Smart Omnichannel Contact Center Solutions

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Cresta Automate/AI Communicate

Generative AI for the Customer-Facing Workforce

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Cloud Tech Gurus Communicate Automate/AI

Move Forward With A Clear Plan

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Already talking to someone else? Tell us and we'll put them in the mix.

Case Studies

What backs it up

Case studies

No published case studies yet.

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Technology that doesn't sink under pressure

Talk it through before you sign.

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