Partner profile
IPFone
Your business connection — cloud communications & Internet since 1997
Founded 1997 · North Miami, Florida · 51-200 employees · Private, independent
Partnership Overview
Who IPFone is built for
Small-to-mid-size and multi-location businesses (notably in Florida and nationally) wanting a fully managed, high-touch cloud voice/UCaaS, contact center, SD-WAN and fiber-Internet provider
IPFone is a North Miami, Florida-based business cloud communications and Internet access provider founded in 1997 (25+ years in business). It delivers UCaaS/VoIP (IPFone with Cisco Webex), SIP trunking, Microsoft Teams Direct Routing, contact center, SD-WAN, fiber Internet, networking/Wi-Fi and Desktop-as-a-Service to 6,000+ corporate accounts nationwide. Powered by Cisco/Webex (historically BroadSoft) infrastructure, IPFone differentiates on hands-on, high-touch service — in-house field engineers, project managers, on-site installation/training and 24/7 support — and has grown organically and via acquisition (e.g., IntelaCloud, 2016).
- VerifiedJul 21, 2026 · high confidence
- 4solutions across 3 categories
- 29 yrsin business, since 1997
- 51-200employees
Why teams pick IPFone
- High-touch 'hands-on' service model (in-house field engineers, PMs, on-site install/training, own truck rolls, 24/7 support)
- + years' experience & 6,000+ accounts
- Cisco/Webex-powered reliability with 99.999% uptime
- no install fees for 5+ seats
- billing starts only when satisfied
- TMC UC Award winner
Probably not a fit
We haven't published fit caveats for IPFone yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
TMC INTERNET TELEPHONY Unified Communications Product of the Year (IPFone with Webex)Award · Cisco
INTERNET TELEPHONY Hosted VoIP Excellence Award (EasyPBX)Award · TMC
Notable clients
Vendor-reported6,000+ enterprise accounts (company-stated). Named references from testimonials include Polycoat Products and the Law Offices of Mario Quintero, Jr. Official sponsor of Inter Miami CF.
Our Solutions
Rubber Duck solutions through IPFone
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from IPFone's Connectivity & SASE, Communications & CX, and Managed IT & Cloud Ops solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Connectivity & SASE
SD-WAN
IPFone offers SD-WAN alongside high-speed fiber internet and networking, providing managed connectivity that underpins its cloud voice services.
- Integrated connectivity SD-WAN pairs with IPFone's fiber internet and Wi-Fi offerings.
- Hands-on delivery In-house engineers and PMs handle deployment with own truck rolls.
Communications & CX
UCaaS
IPFone delivers hosted UCaaS powered by Cisco Webex with 99.999% uptime, serving 6,000+ corporate accounts nationwide from its North Miami base since 1997.
- Cisco/Webex reliability Service is powered by Cisco/Webex infrastructure with 99.999% uptime.
- High-touch service In-house field engineers and project managers provide hands-on deployment and support.
- 25+ years experience Founded in 1997, IPFone serves 6,000+ corporate accounts.
VoIP
IPFone provides fully hosted and managed business VoIP, including SIP trunking and the IPFoneGo! mobile extension, backed by Cisco/Webex infrastructure.
- Fully managed IPFone hosts and manages VoIP end to end for business customers.
- No install fees Installation fees are waived for accounts of 5+ seats.
- Billing on satisfaction Billing starts only once the customer is satisfied with the deployment.
Contact Center
IPFone delivers contact center with AI-driven routing and omnichannel capabilities, deployed by its in-house engineering teams for business customers.
- AI-driven routing Contact center includes AI-driven, omnichannel call routing.
- Hands-on deployment In-house engineers and project managers handle contact-center setup.
How IPFone delivers
Personalized onboarding with on-site installation, in-depth training and support; 99.999% uptime; a 6-month satisfaction guarantee allowing contract exit if unsatisfied (vs. the industry-standard 30 days). Own implementation team, field engineers and trainers. (vendor-reported)
Services in detail
- Cloud CommunicationsFully hosted and managed with on-site installation, training, and 24/7/365 support across three tiers.
- Managed ServicesFully managed with in-house field engineers and PMs, plus 24/7/365 support across three tiers.
- Network ServicesDelivered with on-site installation and 24/7/365 support by in-house field engineers.
Automate/AI, built in · AI-Powered Features. Adding AI-powered features (AI-driven contact-center routing/omnichannel; AI solutions via Bridgepointe portfolio) on top of a Cisco/Webex-based UCaaS/VoIP core.
Compare
One quote is a price. Three quotes are a market.
We'd price IPFone next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to IPFone
Summit Broadband Connect Communicate
Focused on Fiber. Focused on Florida. Focused on You.
Nextiva Communicate
Unified Customer Experience Management Platform
RingCentral Communicate
AI-First Cloud Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with IPFone.
Ask for a referenceDocuments
From IPFone
3 PDFs, collected while we vetted them
- IPFone Webex for BroadWorks DatasheetDownload
- IPFone Webex Contact Center Data SheetDownload
- IPFone Webex Feature MatrixDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price IPFone against two alternatives and tell you which one we'd pick, and why.