Partner profile
Replicant
Voice AI for Customer Service
Founded 2017 · San Francisco, California · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who Replicant is built for
Mid-market to enterprise contact centers seeking voice AI deflection (especially repetitive high-volume calls like order status, appointment scheduling, billing inquiries); retail/insurance/healthcare/travel verticals.
Replicant is a contact center voice AI specialist whose autonomous AI agents handle complex, end-to-end customer service phone calls without human intervention. Using their proprietary 'Thinking Machine' platform combining ML + LLMs, Replicant has automated calls for major brands across retail, financial services, healthcare, insurance, and travel. Recent moves include strategic partnership with Five9 and Calabrio. Backed by Stripes, Norwest, Atomic, and others with $125M+ funding.
- VerifiedSep 21, 2026 · high confidence
- 4solutions across 2 categories
- 9 yrsin business, since 2017
- 51-200employees
Why teams pick Replicant
- Specialized voice AI — autonomous end-to-end call handling (not just IVR replacement)
- 'Thinking Machine' proprietary platform combining ML + LLMs
- Strategic partnerships with Five9 and Calabrio
- Strong vertical playbooks (retail, financial services, healthcare, insurance, travel)
- No-code/low-code conversation design
Probably not a fit
We haven't published fit caveats for Replicant yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Gartner Cool Vendor for Conversational AIAnalyst recognition · Gartner
- CB Insights AI 100Proof point
Forbes AI 50Proof point · Forbes
Notable clients
Vendor-reportedDDoorDash
BHBrinks Home
RRobinhood
HHyatt
- MRmany retail and travel brands
Our Solutions
Rubber Duck solutions through Replicant
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Replicant's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Voice AI / Conversational AI
Replicant's autonomous AI agents handle complex, end-to-end customer service phone calls without human intervention, going beyond IVR replacement to full inbound and outbound voice automation.
- Autonomous call handling Agents resolve complete calls end-to-end rather than just deflecting to IVR.
- Thinking Machine platform Proprietary platform combines machine learning with large language models.
- Natural-sounding voice Low-latency, natural-sounding voice keeps automated conversations fluid.
Five9
Genesys
NICE CXoneAmazon ConnectAgent Assist / Real-Time Guidance
Replicant complements its autonomous agents with real-time support to human agents, drawing on its Thinking Machine understanding of live calls within partner CCaaS environments.
- Calabrio partnership Strategic Calabrio partnership ties guidance into workforce tooling.
- Vertical expertise Industry playbooks inform context-aware guidance per vertical.
CalabrioFive9CCaaS / Cloud Contact Center
Replicant integrates with leading CCaaS platforms, deploying its voice AI into existing contact centers through channel-led partnerships rather than replacing the contact center itself.
- Five9 partnership Strategic Five9 partnership embeds voice AI into a major CCaaS platform.
- Broad integrations Connects to Genesys, NICE CXone, Talkdesk, Amazon Connect, and more.
Talkdesk
Cisco Webex CCGenesysNICE CXoneAI Enablement & Automation
Generative AI / LLM Platforms
Replicant's Thinking Machine platform fuses LLMs with machine learning to power conversational understanding, with no-code/low-code conversation design for building automated flows.
- ML + LLM platform Combines machine learning and LLMs in a proprietary Thinking Machine engine.
- No-code design No-code/low-code conversation design speeds flow creation.
- Vertical playbooks Strong playbooks for retail, financial services, healthcare, insurance, and travel.
OpenAI
Anthropic
AWSHow Replicant delivers
24/7 support; named CSMs for enterprise; strong implementation enablement. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation and enablement, often co-delivered with CCaaS partners.
- Customer SuccessDelivered as ongoing account management alongside usage-based SaaS engagements.
- 24/7 SupportDelivered as fully managed 24/7 support for live automation.
- Partner EnablementDelivered through channel enablement with CCaaS and CRM partners.
- Strategy & ConsultingDelivered as advisory engagements informed by industry-specific playbooks.
Automate/AI, built in · Native AI Platform. Thinking Machine voice AI platform combines proprietary ML, customer-specific knowledge bases, and major LLMs (OpenAI, Anthropic) for autonomous end-to-end voice call handling. Strong focus on outcomes (deflection rate, AHT reduction, CSAT lift).
Compare
One quote is a price. Three quotes are a market.
We'd price Replicant next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Replicant
PolyAI Automate/AI Communicate
Customer-Led Conversations - Voice AI That Actually Works
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
6 published case studies from Replicant
Replicant · Energy & Utilities
Sunrun resolves 50% of payment calls with Replicant conversational AI
Read more
Replicant · Healthcare & Life Sciences
Southwest Medical Imaging answers 20% more calls with Replicant AI
Read more
Replicant · Transportation & Logistics
NJ TRANSIT automates 12K paratransit calls a week with Replicant
Read moreDocuments
From Replicant
8 PDFs, collected while we vetted them
- Replicant CAA Roadside Service Case StudyDownload
- Replicant NJ Transit Case StudyDownload
- Replicant DoorDash Case StudyDownload
- Replicant Southwest Medical Imaging Case StudyDownload
- Replicant CorVel Case StudyDownload
- Replicant Sunrun Case StudyDownload
- Replicant Getting Started with AI for Customer Service GuideDownload
- Replicant 2023 Contact Center Benchmark ReportDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Replicant against two alternatives and tell you which one we'd pick, and why.