Partner profile
SuccessKPI
Insight & action for contact centers
Founded 2017 · Chantilly, VA · 51-200 employees · Private, VC/PE backed
Partnership Overview
Who SuccessKPI is built for
Mid-market to enterprise contact centers (on NICE, Genesys, Webex, Five9, Talkdesk, Amazon Connect) wanting unified analytics + QA + WFM in one platform.
SuccessKPI provides an award-winning, cloud-native insight and action platform that integrates AI and automation to improve contact center performance and customer experiences. Their platform spans analytics, quality assurance, and workforce engagement - offering interaction analytics, AI-powered QA, agent coaching, and real-time business intelligence across CCaaS environments. SuccessKPI's API-first architecture integrates with major contact center platforms.
- VerifiedSep 15, 2026 · high confidence
- 4solutions across 1 category
- 9 yrsin business, since 2017
- 51-200employees
Why teams pick SuccessKPI
- Cloud-native API-first analytics
- AI-powered QA automation
- Multi-CCaaS platform support
- Strong analyst recognition
- Comprehensive WFM + QM + analytics in one platform
Probably not a fit
We haven't published fit caveats for SuccessKPI yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Leader, 2025 Frost Radar: Workforce Engagement Management (and 2023 Frost & Sullivan WFO Radar)Analyst recognition · Frost & Sullivan
& 2025 American Business (Stevie) Awards for product innovation ('Invisible AI' / AI-powered QM Scoring)Award · Stevie Awards
- CRM Magazine 2024 CRM Industry Leader for WEMAnalyst recognition
Notable clients
Vendor-reportedServes large government, BPO, financial, healthcare and technology contact centers across the US, Europe and Latin America specific end-customer logos are not publicly disclosed.
Our Solutions
Rubber Duck solutions through SuccessKPI
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from SuccessKPI's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Workforce Engagement Management
SuccessKPI delivers workforce engagement through its cloud-native insight and action platform, combining workforce management with agent coaching to optimize contact center staffing and performance.
- Unified WEM platform Combines WFM, quality management, and analytics in a single platform rather than disconnected point tools.
- AI-powered QA automation Automates quality assurance to scale evaluation and coaching across the agent workforce.
NICE CXone
Genesys
Five9Conversation / Speech Analytics
SuccessKPI provides interaction and speech analytics that surface insights across every customer conversation, applying AI to identify trends, compliance issues, and coaching opportunities.
- Cloud-native and API-first Built on a cloud-native, API-first architecture for flexible deployment and integration.
- Multi-CCaaS support Analyzes interactions across major contact center platforms rather than a single vendor stack.
NICE CXoneGenesys
TalkdeskData & Analytics
SuccessKPI offers real-time business intelligence and dashboards that consolidate contact center data into actionable insight for supervisors and leadership.
- Real-time intelligence Delivers real-time dashboards so teams can act on performance data as it happens.
- Analyst recognized Holds strong industry analyst recognition for its analytics capabilities.
Webex
AWSCCaaS / Cloud Contact Center
SuccessKPI layers its insight and action platform across CCaaS environments, extending native contact center deployments with unified analytics, QA, and engagement tooling.
- Platform-agnostic Supports multiple CCaaS platforms so customers retain flexibility in their contact center stack.
- Single pane of insight Brings QA, WFM, and analytics together to give contact centers one source of truth.
NICE CXoneGenesysFive9TalkdeskHow SuccessKPI delivers
SaaS subscription with implementation, integration and customer-success services; API-first platform ships with 50+ pre-built dashboards/reports and connectors to major CCaaS. Offers a FedRAMP-oriented contact-center solution for government; delivery and support span NA, Europe and Latin America with an India (Hyderabad) engineering hub. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation services alongside the SaaS subscription.
- Integration ServicesDelivered as project-based integration work using the platform's open APIs.
- Customer SuccessDelivered as an ongoing relationship tied to the SaaS subscription.
Automate/AI, built in · Native AI Platform. AI-powered QA | NLP interaction analytics | Predictive coaching insights | Generative AI summaries
Compare
One quote is a price. Three quotes are a market.
We'd price SuccessKPI next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to SuccessKPI
Calabrio Communicate
The Workforce Performance Company
Verint Communicate
Open CCaaS Platform - Increase CX Automation
Sprinklr Communicate Automate/AI
Unified Customer Experience Management Platform
CallMiner Communicate Protect
Conversation Intelligence That Drives Better Customer Outcomes
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with SuccessKPI.
Ask for a referenceDocuments
From SuccessKPI
4 PDFs, collected while we vetted them
- SuccessKPI Insight and Action Platform DatasheetDownload
- SuccessKPI AI Workforce Engagement WEM Platform DatasheetDownload
- SuccessKPI Text Analytics DatasheetDownload
- SuccessKPI Contact Center Metrics WhitepaperDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price SuccessKPI against two alternatives and tell you which one we'd pick, and why.