Partner profile

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Call Center Power

Improve CX and Reduce Your Contact Center Costs

Communicate
BPO / Answering ServicesCCaaS / Cloud Contact CenterProfessional / Advisory Services

Founded 2015 · Leesburg / Lansdowne, Virginia · 51-200 employees · Private, independent

Verified Aug 29, 2026Get pricing

Partnership Overview

Who Call Center Power is built for

Enterprises seeking BPO outsourcing partners, contact center technology selection, or operational consulting with strategic cost optimization expertise.

Call Center Power is a 30+ year contact center outsourcing, consulting, and technology enablement firm. They operate a curated BPO marketplace to match organizations with the right outsourcing partners, provide staff augmentation, and deliver fully integrated CCaaS technology stacks - having saved one client over $40M through strategic negotiations and operational optimization.

  • VerifiedAug 29, 2026 · high confidence
  • 3solutions across 1 category
  • 11 yrsin business, since 2015
  • 51-200employees

Why teams pick Call Center Power

  • + years of contact center expertise
  • Curated BPO marketplace
  • $40M+ documented client savings
  • Single-source for BPO + technology + consulting

Probably not a fit

We haven't published fit caveats for Call Center Power yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.

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Recognition & proof points

  • Published Toyota Connected testimonial. Documented client outcomes incl. ~30% attrition reduction and 15% quality-scor…Proof point
  • A documented $40M+ client savingsProof point
  • And 25% AHT + 487% attrition improvement for a BPO clientProof point

Notable clients

Vendor-reported

Toyota Connected (6+ year partnership), Emory (Genesys Cloud migration, 500+ agents), WorldStrides, Arbonne, and an outsourcer supporting the U.S. Transportation Security Administration (TSA).

Our Solutions

Rubber Duck solutions through Call Center Power

From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Call Center Power's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.

Communicate

Communications & CX

BPO / Answering Services

Call Center Power operates a curated BPO marketplace that matches organizations with vetted outsourcing partners suited to their contact center needs.

  • Curated marketplace A curated BPO marketplace matches organizations with the right outsourcing partner.
  • 30+ years expertise Over 30 years of contact center experience informs partner selection.
  • Documented savings Strategic sourcing has delivered more than $40M in documented client savings.
All BPO / Answering Services providers

CCaaS / Cloud Contact Center

Call Center Power advises on and enables CCaaS technology stacks, helping organizations select and deploy the right cloud contact center platform.

  • Technology selection Vendor-neutral guidance helps select the best-fit CCaaS technology.
  • Single source BPO, technology, and consulting are combined under one provider.
All CCaaS / Cloud Contact Center providers

How Call Center Power delivers

Implementation & OnboardingStrategy & ConsultingVendor / Escalation Management

Four-phase engagement (Assess → Plan → Deploy → Optimize) with hands-on project management, training and change management, plus ongoing managed services; delivery staff across five continents (North America, Asia, Africa). (vendor-reported)

Services in detail

  • Strategy & ConsultingAdvisory engagements drawing on 30+ years of contact center expertise.
  • Vendor / Escalation ManagementMarketplace-based matching and ongoing vendor negotiation on the client's behalf.
  • Implementation & OnboardingProject-based implementation with staff augmentation as needed.

Compare

One quote is a price. Three quotes are a market.

We'd price Call Center Power next to these. Same scope on one page, sent to every provider, so the numbers actually line up.

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Who we'd price next to Call Center Power

Cloud Tech Gurus Communicate Automate/AI

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Eventus Solutions Group (Navixus) Communicate

Reinventing the Customer Experience

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Already talking to someone else? Tell us and we'll put them in the mix.

Case Studies

What backs it up

Case studies

No published case studies yet.

Ask us and we'll request a reference call with Call Center Power.

Ask for a reference

Documents

From Call Center Power

6 PDFs, collected while we vetted them

  • Call Center Power collateral 1PDF · 218.2 KBDownload
  • Call Center Power collateral 2PDF · 543.7 KBDownload
  • Call Center Power collateral 3PDF · 746.1 KBDownload
  • Call Center Power collateral 4PDF · 527.8 KBDownload
  • Call Center Power collateral 5PDF · 3.7 MBDownload
  • Call Center Power collateral 6PDF · 10.7 MBDownload

Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.

Technology that doesn't sink under pressure

Talk it through before you sign.

Send us what you run today. We'll price Call Center Power against two alternatives and tell you which one we'd pick, and why.

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