Partner profile
Crexendo
The Smart Cloud Communications Platform
Founded 2008 · Tempe, Arizona · 51-200 employees · Public, listed
Partnership Overview
Who Crexendo is built for
Two distinct ICPs: (1) Direct UCaaS: SMB to mid-market companies (5-1,000 seats) seeking modern cloud phone systems. (2) White-Label/Platform: Service providers, CLECs, MSPs, and carriers wanting to offer their own branded UCaaS without building infrastructure.
Crexendo (NASDAQ: CXDO) is a publicly-traded cloud communications and software company that powers business communications for SMBs through enterprise organizations. After acquiring NetSapiens in 2021, Crexendo operates as both a direct UCaaS provider and a platform vendor licensing the now 'AI-native' NetSapiens softswitch/SNAPsolution to other service providers and carriers. The combined company powers over 7 million end users worldwide across 3,500+ service providers plus direct enterprise customers, making it one of the largest white-label communications platforms in the industry. NetSapiens' architecture avoids per-seat pricing penalties, hosts on Oracle Cloud Infrastructure (with hybrid/on-prem options), and now includes AI Receptionist (CAIRO) and a partner Marketplace.
- VerifiedSep 26, 2026 · high confidence
- 5solutions across 1 category
- 18 yrsin business, since 2008
- 51-200employees
Why teams pick Crexendo
- Dual go-to-market: own UCaaS service plus licensing the NetSapiens platform to 3,500+ service providers globally
- Public on NASDAQ (CXDO)
- Proprietary NetSapiens softswitch (carrier-grade, AI-native)
- Powers 7M+ end users worldwide
- Strong channel partner program
- Long history (Crexendo founded 2008, NetSapiens founded 2002)
Probably not a fit
We haven't published fit caveats for Crexendo yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Public on NASDAQ (CXDO)Proof point · Nasdaq
Frost & Sullivan 2024 Competitive Strategy Leader – Cloud Communications Platform IndustryAnalyst recognition · Frost & Sullivan
TMCnet Remote/Hybrid Work Leadership AwardAward · TMC
- Generative AI Product of the YearAward
Notable clients
Vendor-reported3,500+ licensed service-provider partners worldwide (e.g., Reinvent Telecom / Saddleback Communications) 7M+ end users powered through the NetSapiens platform direct SMB–enterprise UCaaS customers (privacy-protected)
Our Solutions
Rubber Duck solutions through Crexendo
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Crexendo's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Crexendo delivers cloud PBX and UCaaS through Crexendo Business Solutions, built on its proprietary NetSapiens softswitch and serving both direct customers and 200+ licensed partners.
- Carrier-grade softswitch The proprietary NetSapiens softswitch powers a carrier-grade, multi-tenant UCaaS platform.
- Powers ~5M users The platform serves nearly 5 million end users worldwide across direct and partner channels.
- Dual go-to-market Crexendo both sells UCaaS directly and licenses its platform to 200+ partners globally.
Microsoft Teams
Salesforce
HubSpotMicrosoft Teams Voice
Crexendo integrates Microsoft Teams with its UCaaS platform, enabling Teams as a calling endpoint on the NetSapiens softswitch.
- Teams integration Native Microsoft Teams integration extends enterprise voice into the Teams workspace.
- E-911 support Built-in E-911 supports compliant emergency calling for distributed users.
Microsoft TeamsMicrosoft 365CCaaS / Cloud Contact Center
Crexendo provides cloud contact center capabilities with auto attendant, IVR, and call recording on its multi-tenant carrier-grade platform.
- CRM integrations Integrations with Salesforce, Zendesk, and ConnectWise connect the contact center to business systems.
- Carrier-grade reliability A geo-redundant, carrier-grade architecture supports dependable contact center operations.
Salesforce
Zendesk
ConnectWiseVideo Conferencing / Collaboration
Crexendo offers video, team chat, mobile and web phone, and web faxing as part of its unified communications suite.
- Unified suite Video, chat, mobile, and web phone are unified on one carrier-grade platform.
- Broad deployment Collaboration tools reach nearly 5 million users across direct and partner customers.
SIP Trunking
Crexendo provides SIP trunking on its NetSapiens-based carrier-grade platform, including for white-label service providers and CLECs.
- White-label ready The NetSapiens platform lets carriers and CLECs deliver SIP services under their own brand.
- Geo-redundant A geo-redundant architecture supports resilient voice connectivity.
How Crexendo delivers
24/7 US-based customer support; dedicated account managers for enterprise tier; partner support via 200+ licensed providers (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation and deployment, with custom development available.
- Channel-led deliveryDelivered through platform/white-label licensing to carriers and service providers.
- Partner EnablementDelivered through a structured channel partner program.
- Customer SuccessDelivered through ongoing account management for direct and partner customers.
- 24/7 SupportFully managed, round-the-clock 24/7 support.
Automate/AI, built in · AI-Powered Features. NetSapiens is marketed as an 'AI-native' communications platform with embedded, extensible AI: call transcription, sentiment analysis, real-time agent assist, AI-powered IVR, automation, and CAIRO AI Receptionist (available via the Crexendo Marketplace). 400+ pre-built integrations and open APIs feed call intelligence into CRMs and analytics.
Compare
One quote is a price. Three quotes are a market.
We'd price Crexendo next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Crexendo
RingCentral Communicate
AI-First Cloud Communications
Nextiva Communicate
Unified Customer Experience Management Platform
Zoom Communicate Automate/AI
AI-First Work Platform for Human Connection
Vonage Communicate
Better Customer Experiences Through Connected Communications
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Crexendo.
Ask for a referenceDocuments
From Crexendo
3 PDFs, collected while we vetted them
- Crexendo Ultimate Metaswitch MaX UC Migration Playbook eBookDownload
- Crexendo NetSapiens Cap and Grow Strategy WebinarDownload
- Crexendo Case Study Atlantech Cisco BroadSoft to CrexendoDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Crexendo against two alternatives and tell you which one we'd pick, and why.