Partner Ecosystem
Solgari
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Solgari
All-Channel CX for Microsoft Teams and Dynamics
Solgari is a Dublin, Ireland–headquartered all-channel customer engagement / CCaaS platform purpose-built for Microsoft Teams and Dynamics 365 and delivered natively on Microsoft Azure (99.99% uptime, tier-1 carrier). It provides compliant omnichannel engagement (voice, video, web chat, SMS, WhatsApp, WeChat, social, email) with AI features via its Solgari AI Copilot (Azure OpenAI) for real-time summary and sentiment, plus write-back into Dynamics 365/Dataverse, Salesforce, HubSpot, and ServiceNow. Solgari is a member of Microsoft’s Inner Circle for Business Applications (since 2020), a Premium Tier Microsoft ISV Connect partner, and Microsoft 365 Certified, and is transactable/CoSell-ready on Azure Marketplace. It goes to market through partners such as TD SYNNEX, ANS Group, and MJ Flood Technology.
Why teams choose Solgari
- Microsoft Teams + Dynamics 365 native CCaaS
- Built on Microsoft Azure
- Strong EU/UK presence
- PCI-compliant payment processing
Capabilities we have validated
- All-channel CCaaS embedded in Microsoft Teams
- Native Dynamics 365 integration
- Omnichannel: voice, video, web chat, SMS, WhatsApp, social
- Conversational AI and AI-powered engagement
- Compliant call recording
- PCI-compliant payment workflows
- Available via Microsoft AppSource/Azure Marketplace
Recognition & proof points
- Microsoft Inner Circle for Business Applications (since 2020)
- Premium Tier Microsoft ISV Connect partner & Microsoft 365 Certified
- Azure Marketplace transactable / CoSell-ready
AI in the offering
Solgari AI Copilot powered by Azure OpenAI delivers real-time conversation summary, sentiment analysis, and self-service authentication/answers; makes conversational data available to Microsoft Copilot and AI agents.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Sep 14, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Solgari
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
CCaaS / Cloud Contact Center
Solgari provides an all-channel cloud contact center purpose-built for Microsoft Teams and Dynamics 365 and delivered natively on Microsoft Azure. It spans voice, video, web chat, SMS, WhatsApp, WeChat, social, and email with compliant call recording and quality management.
Native to Microsoft — The contact center is embedded directly in Microsoft Teams and Dynamics 365.
Built on Azure — Delivered on Microsoft Azure with 99.99% uptime and tier-1 carrier infrastructure.
PCI-compliant — Supports PCI-compliant payment processing within engagement workflows.
Integrates with Microsoft TeamsMicrosoft Dynamics 365Salesforce
communications_cx
Microsoft Teams Voice
Solgari adds Microsoft Teams calling and contact-center capability natively within the Teams client. It extends Teams into a compliant, all-channel customer engagement environment on Azure.
Teams-native — Calling and contact center run inside Microsoft Teams without separate tooling.
Microsoft Inner Circle — Membership in Microsoft's Inner Circle for Business Applications reflects deep Microsoft alignment.
Compliant recording — Call recording is delivered with built-in compliance controls.
Integrates with Microsoft TeamsMicrosoft Dynamics 365Microsoft Azure
communications_cx
UCaaS / Cloud PBX
Solgari delivers cloud communications natively inside Microsoft Teams, unifying voice and all-channel engagement on Microsoft Azure. It serves organizations standardized on the Microsoft ecosystem across the EU and UK.
Single platform — Voice and customer engagement share one Microsoft-native platform.
EU/UK presence — A strong EU and UK footprint supports regional deployments.
Azure-backed — Microsoft Azure provides scalable, reliable cloud infrastructure.
Integrates with Microsoft TeamsMicrosoft Azure
ai_enablement
Voice AI / Conversational AI
Solgari delivers AI features through its Solgari AI Copilot, built on Azure OpenAI, providing real-time summary and sentiment analysis. AI-powered engagement is embedded across its all-channel contact center.
AI Copilot — Solgari AI Copilot delivers real-time call summary and sentiment on Azure OpenAI.
Dynamics write-back — AI-enriched data writes back into Dynamics 365 and Dataverse.
Microsoft-aligned — AI is built on Microsoft Azure and the Microsoft 365 ecosystem.
Integrates with Azure OpenAIMicrosoft Dynamics 365Microsoft Teams
communications_cx
CPaaS / Messaging APIs
Solgari enables messaging across SMS, WhatsApp, WeChat, and social channels within its all-channel engagement platform. Messaging is unified with voice and video and integrated into Microsoft business applications.
All-channel messaging — SMS, WhatsApp, WeChat, and social are unified with voice and video.
CRM write-back — Messaging interactions write back into Dynamics 365, Salesforce, HubSpot, and ServiceNow.
Compliant by design — Messaging is delivered with compliance and recording controls.
Integrates with WhatsAppMicrosoft Dynamics 365Microsoft Teams
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Solgari provides implementation and onboarding for its all-channel CCaaS delivered natively inside Microsoft Teams and Dynamics 365. It helps customers stand up compliant omnichannel engagement on Microsoft Azure.
Delivery: Delivered as project-based implementation, often through Microsoft ecosystem partners.
Microsoft-native rollout — Onboarding deploys engagement directly into Teams and Dynamics 365.
Azure Marketplace — The platform is transactable and CoSell-ready on Azure Marketplace and AppSource.
Compliance-ready — Implementations include PCI-compliant and recording capabilities from the start.
Integrates with Microsoft TeamsMicrosoft Dynamics 365
communications_cx
Integration Services
Solgari integrates its contact center with Microsoft Dynamics 365/Dataverse, Salesforce, HubSpot, and ServiceNow, including write-back of interaction data. Integration extends compliant omnichannel engagement across customer CRM systems.
Delivery: Delivered as project-based integration work within the Microsoft ecosystem.
CRM write-back — Interactions write back into Dynamics 365, Salesforce, HubSpot, and ServiceNow.
Dataverse-native — Deep Dynamics 365 and Dataverse integration reflects Microsoft specialization.
AI-enriched data — Solgari AI Copilot summary and sentiment flow into connected systems.
Integrates with Microsoft Dynamics 365SalesforceServiceNow
communications_cx
Customer Success
Solgari provides customer success and adoption support to help organizations realize value from its Microsoft-native engagement platform. It supports ongoing usage across all channels and AI features.
Delivery: Delivered as ongoing adoption and success support alongside the SaaS subscription.
Adoption focus — Success support drives usage of all-channel and AI capabilities.
Microsoft expertise — Inner Circle and Premium ISV status back deep Microsoft knowledge.
Ongoing value — Continuous support helps customers maximize their engagement platform.
Integrates with Microsoft TeamsMicrosoft Dynamics 365
communications_cx
Channel-led delivery
Solgari goes to market through Microsoft ecosystem partners such as TD SYNNEX, ANS Group, and MJ Flood Technology. Its channel model delivers the platform through partners aligned to Microsoft.
Delivery: Delivered through a partner-led channel model within the Microsoft ecosystem.
Partner ecosystem — Delivery through TD SYNNEX, ANS Group, and MJ Flood extends reach.
Premium ISV — Premium Tier Microsoft ISV Connect status anchors the channel model.
Marketplace-ready — CoSell-ready availability on Azure Marketplace supports partner deals.
Integrates with Microsoft TeamsMicrosoft Azure
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Solgari — 2 documents.
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