Partner profile
Solgari
All-Channel CX for Microsoft Teams and Dynamics
Founded 2012 · Dublin, Ireland · 51-200 employees · Private, independent
Partnership Overview
Who Solgari is built for
Enterprises and mid-market organizations standardized on Microsoft Teams and Dynamics 365 needing native CCaaS with compliance and AI features.
Solgari is a Dublin-headquartered all-channel customer engagement / CCaaS platform purpose-built for Microsoft Teams and Dynamics 365 and delivered natively on Microsoft Azure (99.99% uptime, tier-1 carrier). It provides compliant omnichannel engagement (voice, video, web chat, SMS, WhatsApp, WeChat, social, email) with AI features via its Solgari AI Copilot (Azure OpenAI) for real-time summary and sentiment, plus write-back into Dynamics 365/Dataverse, Salesforce, HubSpot, and ServiceNow. Solgari is a member of Microsoft's Inner Circle for Business Applications (since 2020), a Premium Tier Microsoft ISV Connect partner, and Microsoft 365 Certified, and is transactable/CoSell-ready on Azure Marketplace. It goes to market through partners such as TD SYNNEX, ANS Group, and MJ Flood Technology.
- VerifiedSep 14, 2026 · high confidence
- 5solutions across 2 categories
- 14 yrsin business, since 2012
- 51-200employees
Why teams pick Solgari
- Microsoft Teams + Dynamics 365 native CCaaS
- Built on Microsoft Azure
- Strong EU/UK presence
- PCI-compliant payment processing
Probably not a fit
We haven't published fit caveats for Solgari yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Microsoft Inner Circle for Business Applications (since 2020)Proof point · Microsoft
Notable clients
Vendor-reportedMicrosoft-centric SMB-to-enterprise CX teams across financial services, healthcare, manufacturing, retail, real estate and non-profit — e.g., AMB Sports & Entertainment (serving 1.8M+ ticketed attendees across 50+ events in 2024)
Our Solutions
Rubber Duck solutions through Solgari
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Solgari's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
CCaaS / Cloud Contact Center
Solgari provides an all-channel cloud contact center purpose-built for Microsoft Teams and Dynamics 365 and delivered natively on Microsoft Azure. It spans voice, video, web chat, SMS, WhatsApp, WeChat, social, and email with compliant call recording and quality management.
- Native to Microsoft The contact center is embedded directly in Microsoft Teams and Dynamics 365.
- Built on Azure Delivered on Microsoft Azure with 99.99% uptime and tier-1 carrier infrastructure.
- PCI-compliant Supports PCI-compliant payment processing within engagement workflows.
Microsoft TeamsMicrosoft Dynamics 365
Salesforce
ServiceNowMicrosoft Teams Voice
Solgari adds Microsoft Teams calling and contact-center capability natively within the Teams client. It extends Teams into a compliant, all-channel customer engagement environment on Azure.
- Teams-native Calling and contact center run inside Microsoft Teams without separate tooling.
- Microsoft Inner Circle Membership in Microsoft's Inner Circle for Business Applications reflects deep Microsoft alignment.
- Compliant recording Call recording is delivered with built-in compliance controls.
Microsoft TeamsMicrosoft Dynamics 365Microsoft AzureUCaaS / Cloud PBX
Solgari delivers cloud communications natively inside Microsoft Teams, unifying voice and all-channel engagement on Microsoft Azure. It serves organizations standardized on the Microsoft ecosystem across the EU and UK.
- Single platform Voice and customer engagement share one Microsoft-native platform.
- EU/UK presence A strong EU and UK footprint supports regional deployments.
- Azure-backed Microsoft Azure provides scalable, reliable cloud infrastructure.
Microsoft TeamsMicrosoft AzureCPaaS / Messaging APIs
Solgari enables messaging across SMS, WhatsApp, WeChat, and social channels within its all-channel engagement platform. Messaging is unified with voice and video and integrated into Microsoft business applications.
- All-channel messaging SMS, WhatsApp, WeChat, and social are unified with voice and video.
- CRM write-back Messaging interactions write back into Dynamics 365, Salesforce, HubSpot, and ServiceNow.
- Compliant by design Messaging is delivered with compliance and recording controls.
Microsoft Dynamics 365Microsoft TeamsAI Enablement & Automation
Voice AI / Conversational AI
Solgari delivers AI features through its Solgari AI Copilot, built on Azure OpenAI, providing real-time summary and sentiment analysis. AI-powered engagement is embedded across its all-channel contact center.
- AI Copilot Solgari AI Copilot delivers real-time call summary and sentiment on Azure OpenAI.
- Dynamics write-back AI-enriched data writes back into Dynamics 365 and Dataverse.
- Microsoft-aligned AI is built on Microsoft Azure and the Microsoft 365 ecosystem.
Azure OpenAIMicrosoft Dynamics 365Microsoft TeamsHow Solgari delivers
Support delivered with Microsoft-ecosystem alignment; implementation and onboarding services; partner-led support for channel deployments. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation, often through Microsoft ecosystem partners.
- Integration ServicesDelivered as project-based integration work within the Microsoft ecosystem.
- Customer SuccessDelivered as ongoing adoption and success support alongside the SaaS subscription.
- Channel-led deliveryDelivered through a partner-led channel model within the Microsoft ecosystem.
Automate/AI, built in · AI-Powered Features. Solgari AI Copilot powered by Azure OpenAI delivers real-time conversation summary, sentiment analysis, and self-service authentication/answers; makes conversational data available to Microsoft Copilot and AI agents.
Compare
One quote is a price. Three quotes are a market.
We'd price Solgari next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Solgari
Luware Communicate
Customer Service & Compliance, Native to Microsoft Teams
Genesys Communicate
Experience as a Service - The Future of Customer Experience
NICE CXone Communicate
AI-Powered Customer Experience Platform
Five9 Communicate
The Intelligent CX Platform - Reimagining the Contact Center
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Solgari.
Ask for a referenceDocuments
From Solgari
2 PDFs, collected while we vetted them
- Solgari Converse for Microsoft Teams CCaaS DatasheetDownload
- Solgari for Microsoft Teams User GuideDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Solgari against two alternatives and tell you which one we'd pick, and why.