September 13, 2026
AMI, an India-based healthcare process outsourcer, deployed Krisp AI Accent Conversion for a targeted group of outbound agents calling US prospects, reducing early-call clarification requests and speeding the move into value-driven conversation.
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September 13, 2026
Automated Health Systems replaced third-party interpreter hand-offs with Krisp AI Voice Translation, cutting Average Handle Time 31% and lifting CSAT from 81% to 86% while absorbing roughly 90,000 additional calls.
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September 13, 2026
Sunrun, the leading US residential solar and battery provider, automated payment calls with Replicant's conversational AI, resolving nearly 50% of payment-related calls without an agent and earning a 4.6/5 CSAT score.
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September 13, 2026
Southwest Medical Imaging, a 17-center radiology group, automated appointment cancellations and confirmations with Replicant's Thinking Machine, lifting its answer rate from about 73% to over 90% and cutting abandonment to as low as 5%.
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September 13, 2026
NJ TRANSIT's Access Link paratransit program deployed Replicant to automate ride status and cancellation calls, cutting wait times for automated calls to zero and handling 12,000 calls a week.
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September 13, 2026
DoorDash used Replicant's Thinking Machine to place phone orders with merchants, scaling from zero to 35,000+ automated calls a day in six weeks while cutting average handle time 49%.
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September 13, 2026
CorVel, a risk management and workers' compensation provider, deployed Replicant Conversation Intelligence to analyze 100% of contact center calls, offloading 500,000+ calls from adjusters and automating QA.
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September 13, 2026
CAA Club Group, serving 2.5 million members in Ontario and Manitoba, replaced an underperforming automation vendor with Replicant, which now handles nearly 30% of its calls and doubled call completion.
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September 13, 2026
Secure Transportation, a non-emergency medical and executive transportation provider, moved customer communications and ride dispatch onto IntelePeer's Communications Automation Platform (CAP), cutting customer hold times by 50% and removing SMS volume limits.
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September 13, 2026
A leading pharmaceutical manufacturer used IntelePeer's Communications Automation Platform and SmartFlows to automate information for 80 brands plus medication reminders and refills, removing manual agent handling.
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