Partner Ecosystem
Laivly
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Laivly
Enterprise AI for Modern Contact Centers
Laivly is an enterprise AI and automation platform purpose-built for modern contact centers. Their AI agent, Sidd, deploys directly onto agent desktops to bring the latest AI technology to the contact center floor. Built by contact center professionals, Laivly uses generative AI, machine learning, and automation to streamline workflows, analyze customers in real time, and guide agents to the best outcomes – resulting in faster, smarter, and more efficient operations.
Why teams choose Laivly
- Built by contact center practitioners
- Sidd desktop AI agent
- Strong in BPO use cases
- Attended AI (works alongside agents)
- Multi-LLM support
Capabilities we have validated
- Sidd AI desktop agent
- Real-time guidance
- Workflow automation
- LLM-powered AI
- Multi-CCaaS support
Recognition & proof points
- Canada's Best Startup Employers 2024 (Forbes/Statista — #2 of 200)
- Artificial Intelligence Excellence Award at the 9th BPO Innovation Summit & Awards 2022
- published Turo customer testimonial.
AI in the offering
Sidd AI platform: Sidd Studio (no-code command center), Sidd Duo (agent assist — real-time guidance, live transcription, auto case notes), Sidd Solo (autonomous end-to-end AI agent) and Sidd Intercept (conversational-AI front line). Proprietary Laivly Language Layer provides brand-voice alignment and PII protection; combines generative AI, ML and automation (multi-model).
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 31, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Laivly
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
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Agent Assist / Real-Time Guidance
Laivly's AI agent Sidd deploys directly onto agent desktops, analyzing customers in real time and guiding agents to the best outcomes during live contact center interactions.
Sidd desktop AI — Sidd installs directly on the agent desktop to bring real-time AI to the contact center floor.
Attended AI — Attended AI works alongside human agents rather than replacing them, augmenting live decisions.
Built by practitioners — Designed by contact center professionals to reflect how agents actually work.
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Voice AI / Conversational AI
Laivly applies generative AI and machine learning to analyze customer conversations in real time, streamlining interactions across voice and digital contact center channels.
Real-time analysis — Analyzes customers in real time to guide agents toward faster, smarter outcomes.
BPO strength — Particularly strong in BPO use cases where conversation efficiency drives results.
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Generative AI / LLM Platforms
Laivly combines generative AI, machine learning, and automation in a multi-LLM platform that streamlines contact center workflows and agent decision-making.
Multi-LLM support — Supports multiple LLMs rather than locking customers to a single model.
Workflow automation — Automates contact center workflows to drive more efficient operations.
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
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Implementation & Onboarding
Laivly provides implementation services to deploy Sidd and its AI automation onto agent desktops within contact center operations.
Delivery: Delivered as project-based implementation alongside the SaaS subscription.
Practitioner-led — Built by contact center professionals who understand operational realities of rollout.
Desktop-native deployment — Sidd deploys directly onto agent desktops to reach the contact center floor quickly.
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Customer Success
Laivly supports customers through ongoing success programs to maximize agent performance and automation value from its AI platform.
Delivery: Delivered as an ongoing engagement tied to the SaaS subscription.
Outcome focus — Helps customers achieve faster, smarter, more efficient contact center operations.
BPO expertise — Strong BPO experience informs success programs for high-volume operations.
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Integration Services
Laivly integrates Sidd and its automation with the customer's contact center platforms and agent tooling to unify the desktop experience.
Delivery: Delivered as project-based integration with multi-CCaaS support.
Multi-CCaaS support — Integrates across multiple contact center platforms rather than a single vendor.
Desktop unification — Brings AI guidance and automation together in the existing agent desktop.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Laivly · Retail & E-commerce
Major beauty brand answers 71% more reviews per hour with Laivly Sidd
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Laivly · Retail & E-commerce
Grocery delivery firm cuts fraud-check AHT 43% with Laivly automation
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Laivly · Retail & E-commerce
Beauty leader lifts emails per hour 49.3% with Laivly Smart Response
Read moreResources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Laivly — 5 documents.
Is Laivly the right partner for you?
We'll give you the straight answer — including who to compare them against.