Partner profile
Laivly
Enterprise AI for Modern Contact Centers
Founded 2017 · Winnipeg, Manitoba, Canada · 51-200 employees · Private, independent
Partnership Overview
Who Laivly is built for
BPOs and enterprise contact centers seeking real-time AI agent augmentation to boost first-contact resolution, AHT, and CSAT.
Laivly is an enterprise AI and automation platform purpose-built for modern contact centers. Their AI agent, Sidd, deploys directly onto agent desktops to bring the latest AI technology to the contact center floor. Built by contact center professionals, Laivly uses generative AI, machine learning, and automation to streamline workflows, analyze customers in real time, and guide agents to the best outcomes - resulting in faster, smarter, and more efficient operations.
- VerifiedAug 31, 2026 · high confidence
- 3solutions across 2 categories
- 9 yrsin business, since 2017
- 51-200employees
Why teams pick Laivly
- Built by contact center practitioners
- Sidd desktop AI agent
- Strong in BPO use cases
- Attended AI (works alongside agents)
- Multi-LLM support
Probably not a fit
We haven't published fit caveats for Laivly yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Canada's Best Startup Employers 2024 (Forbes/Statista — #2 of 200)Award · Forbes
- Artificial Intelligence Excellence Award at the 9th BPO Innovation Summit & Awards 2022Award
- Published Turo customer testimonialProof point
Notable clients
Vendor-reportedTuro (published testimonial) Fortune 500 brands across e-commerce/retail, technology and CPG (named logos limited). Early adopters report 50-300% ROI.
Our Solutions
Rubber Duck solutions through Laivly
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Laivly's Communications & CX and AI Enablement & Automation solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
Agent Assist / Real-Time Guidance
Laivly's AI agent Sidd deploys directly onto agent desktops, analyzing customers in real time and guiding agents to the best outcomes during live contact center interactions.
- Sidd desktop AI Sidd installs directly on the agent desktop to bring real-time AI to the contact center floor.
- Attended AI Attended AI works alongside human agents rather than replacing them, augmenting live decisions.
- Built by practitioners Designed by contact center professionals to reflect how agents actually work.
Voice AI / Conversational AI
Laivly applies generative AI and machine learning to analyze customer conversations in real time, streamlining interactions across voice and digital contact center channels.
- Real-time analysis Analyzes customers in real time to guide agents toward faster, smarter outcomes.
- BPO strength Particularly strong in BPO use cases where conversation efficiency drives results.
AI Enablement & Automation
Generative AI / LLM Platforms
Laivly combines generative AI, machine learning, and automation in a multi-LLM platform that streamlines contact center workflows and agent decision-making.
- Multi-LLM support Supports multiple LLMs rather than locking customers to a single model.
- Workflow automation Automates contact center workflows to drive more efficient operations.
How Laivly delivers
SaaS with per-brand configuration; deployment/onboarding and customer success; drops onto existing agent desktops (no APIs/replatforming); no-code Sidd Studio configuration. (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based implementation alongside the SaaS subscription.
- Customer SuccessDelivered as an ongoing engagement tied to the SaaS subscription.
- Integration ServicesDelivered as project-based integration with multi-CCaaS support.
Automate/AI, built in · Native AI Platform. Sidd AI platform: Sidd Studio (no-code command center), Sidd Duo (agent assist — real-time guidance, live transcription, auto case notes), Sidd Solo (autonomous end-to-end AI agent) and Sidd Intercept (conversational-AI front line). Proprietary Laivly Language Layer provides brand-voice alignment and PII protection; combines generative AI, ML and automation (multi-model).
Compare
One quote is a price. Three quotes are a market.
We'd price Laivly next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Laivly
Cresta Automate/AI Communicate
Generative AI for the Customer-Facing Workforce
Balto Communicate Protect
Help agents say the right thing, every time
AmplifAI Communicate
AI Performance Management for Contact Centers
Authenticx Communicate Automate/AI
The only AI platform built exclusively for healthcare conversations
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
5 published case studies from Laivly
Laivly · Retail & E-commerce
Major beauty brand answers 71% more reviews per hour with Laivly Sidd
Read more
Laivly · Retail & E-commerce
Grocery delivery firm cuts fraud-check AHT 43% with Laivly automation
Read more
Laivly · Retail & E-commerce
Beauty leader lifts emails per hour 49.3% with Laivly Smart Response
Read moreDocuments
From Laivly
5 PDFs, collected while we vetted them
- Laivly Agent Performance and Efficiency Case StudyDownload
- Laivly Speed to Production Case StudyDownload
- Laivly Efficiency and CSAT Case StudyDownload
- Laivly Fraud Check Efficiency Case StudyDownload
- Laivly Ratings and Reviews Case StudyDownload
Profile compiled by Rubber Duck Technology from primary sources and partner collateral. Vendor-reported figures are labeled as theirs. Spot something wrong? Tell us.
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Laivly against two alternatives and tell you which one we'd pick, and why.