Partner profile
Net2Phone
Cloud Communications for Modern Businesses
Founded 1996 · Newark, New Jersey · 201-1,000 employees · Subsidiary or division
Partnership Overview
Who Net2Phone is built for
Mid-sized businesses needing combined UCaaS + contact center. Particularly strong for Latin America (Brazil, Mexico, Argentina, Colombia) operations and US/Canadian companies with LATAM presence. Hospitality, retail, financial services, and BPO use cases.
Net2Phone is a global cloud communications provider operating as a subsidiary of IDT Corporation (NYSE: IDT). Originally a pioneer of consumer VoIP in 1996, Net2Phone reinvented itself as an enterprise UCaaS provider delivering business phone, video, SMS, and AI-powered contact center capabilities across the US, Canada, Latin America, and Brazil. The platform features uContact (full omnichannel CCaaS with AI agents), Microsoft Teams integration, SIP trunking, and Huddle (video meetings). Net2Phone is particularly strong in the Latin American mid-market through its Spanish/Portuguese-language operations and channel partners.
- VerifiedAug 30, 2026 · high confidence
- 5solutions across 1 category
- 30 yrsin business, since 1996
- 201-1,000employees
Why teams pick Net2Phone
- Combined UCaaS + integrated AI-powered CCaaS (uContact)
- Strong Latin American mid-market presence
- IDT Corporation parent (public, NYSE: IDT) provides stability
- Native multi-language platform
- Channel-friendly with healthy reseller commissions
- Microsoft Teams Direct Routing
Probably not a fit
We haven't published fit caveats for Net2Phone yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
Microsoft Teams Direct Routing certificationCertification · Microsoft
IDT Corporation listing (NYSE: IDT)Proof point · NYSE
Frost & Sullivan recognitionAnalyst recognition · Frost & Sullivan
Notable clients
Vendor-reportedCustomers across US/Canada and especially Latin America numerous hospitality chains, retail brands, BPOs and financial services in LATAM
Our Solutions
Rubber Duck solutions through Net2Phone
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Net2Phone's Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Communications & CX
UCaaS / Cloud PBX
Net2Phone delivers cloud business phone service with mobile and desktop apps, call recording, and audio conferencing as the core of its unified communications platform across the US, Canada, and Latin America.
- Native multi-language The platform is built natively for multiple languages, supporting Spanish and Portuguese operations.
- Public-company stability Backing by parent IDT Corporation (NYSE: IDT) provides financial stability and scale.
- Latin American reach Strong mid-market presence across the US, Canada, Latin America, and Brazil.
Microsoft Teams
Salesforce
HubSpotMicrosoft 365CCaaS / Cloud Contact Center
Net2Phone's uContact is a full omnichannel contact center spanning voice, SMS, WhatsApp, web chat, email, and social, with AI agents and generative AI bots plus real-time and historical analytics.
- Integrated AI CCaaS Combines UCaaS with an AI-powered omnichannel contact center in a single uContact platform.
- Omnichannel coverage Handles voice, SMS, WhatsApp, web chat, email, and social in one workflow.
- Multi-language platform Native multi-language support suits diverse Latin American and North American teams.
Salesforce
ZendeskHubSpot
ZohoMicrosoft Teams Voice
Net2Phone provides Microsoft Teams Direct Routing, certified to add enterprise-grade PSTN calling to Teams for organizations standardizing on the Microsoft ecosystem.
- Direct Routing certified Certified Microsoft Teams Direct Routing enables compliant enterprise voice within Teams.
- Single-vendor voice Consolidates Teams calling with UCaaS and CCaaS under one provider.
Microsoft TeamsMicrosoft 365SIP Trunking
Net2Phone offers SIP trunking to connect existing PBX and voice infrastructure to its cloud network with E-911 support across its service regions.
- Carrier heritage Backed by IDT Corporation's long-standing telecom infrastructure and global reach.
- Channel-friendly Healthy reseller commissions make trunking attractive for partners to sell.
Voice AI / Conversational AI
Net2Phone embeds AI agents and generative AI bots into uContact, automating customer interactions across voice and digital channels.
- Built-in AI agents uContact AI provides generative AI bots integrated with the contact center.
- Multi-language AI Native multi-language design supports AI interactions in Spanish and Portuguese.
SalesforceHow Net2Phone delivers
24/7 multilingual support; designated channel managers; dedicated customer success teams for enterprise tier (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as project-based professional services with onboarding and end-user training.
- Migration ServicesDelivered as guided project-based migration from legacy PBX with professional services support.
- 24/7 SupportDelivered as fully managed 24/7 customer support.
- Channel-led deliveryDelivered through a channel partner program with TSD and agent relationships.
- Customer SuccessDelivered as ongoing account management alongside professional services.
Automate/AI, built in · Native AI Platform. uContact platform features Generative AI Agents (Helena AI), conversation analytics, intent recognition, sentiment analysis, transcription, and automation workflows. AI Voicebots and Chatbots embedded in omnichannel routing.
Compare
One quote is a price. Three quotes are a market.
We'd price Net2Phone next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Net2Phone
RingCentral Communicate
AI-First Cloud Communications
Nextiva Communicate
Unified Customer Experience Management Platform
Vonage Communicate
Better Customer Experiences Through Connected Communications
Dialpad Communicate
The AI-Powered Cloud Communications Platform
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Net2Phone.
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Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Net2Phone against two alternatives and tell you which one we'd pick, and why.