Partner profile
Ooma
Smart Communications for Small Business and Home
Founded 2003 · Sunnyvale, California · 201-1,000 employees · Public, listed
Partnership Overview
Who Ooma is built for
Small and mid-sized businesses (1-100 seats) seeking affordable, easy-to-deploy business phone systems. Particularly strong for retail, healthcare, professional services, real estate, legal, and any business with POTS line replacement needs (fire alarm, elevator, security, point-of-sale). Also residential consumers seeking landline replacement.
Ooma (NYSE: OOMA) is a publicly-traded cloud communications company delivering smart phone and voice solutions for small businesses and residential customers. The Ooma Office UCaaS platform combines voice, video, messaging, virtual receptionist, and mobile apps for businesses, while Ooma AirDial provides POTS replacement for fire alarms, elevators, and other analog devices. Ooma acquired OnSIP in 2022 to extend its business communications portfolio with cloud-based PBX. Headquartered in Sunnyvale, CA with 1,000+ employees, Ooma is known for its do-it-yourself ease of use, affordable per-seat pricing, and award-winning customer support.
- VerifiedAug 30, 2026 · high confidence
- 5solutions across 2 categories
- 23 yrsin business, since 2003
- 201-1,000employees
Why teams pick Ooma
- Publicly-traded (NYSE: OOMA)
- Affordable per-seat pricing for SMB
- Award-winning customer support (PCMag, Consumer Reports)
- AirDial certified on AT&T FirstNet for POTS replacement
- DIY ease of use
- OnSIP acquisition extends developer/API capabilities
Probably not a fit
We haven't published fit caveats for Ooma yet. Tell us what you run and we'll say whether they fit, or who we'd look at instead.
Get matched insteadRecognition & proof points
- PCMag Editors' Choice (multiple years for business phone)Proof point
- Consumer Reports top rankingsProof point
NYSE listing (OOMA)Proof point · NYSE
- Acquired OnSIP (2022); 2911 NetworksProof point
Notable clients
Vendor-reportedNumerous SMB customers (privacy-protected) known for residential brand awareness POTS replacement deployments at retail chains, healthcare clinics, fire alarm monitoring companies
Our Solutions
Rubber Duck solutions through Ooma
From first evaluation to day-to-day operations, Rubber Duck Technology helps you get full value from Ooma's Connectivity & SASE and Communications & CX solutions. We fit them to the systems you already run, remove overlap, and give you a clear view of how they perform, so your team can move faster with fewer surprises.
Connectivity & SASE
Broadband / Business Internet
Ooma Connect provides internet backup and failover, keeping business voice and connectivity online when the primary connection is disrupted.
- Connectivity failover Keeps voice and internet running during primary outages.
- SMB-friendly Affordable, easy-to-deploy backup connectivity for small businesses.
AT&T
T-Mobile
VerizonCommunications & CX
UCaaS / Cloud PBX
Ooma Office is a cloud PBX and UCaaS platform combining voice, video, messaging, virtual receptionist, and mobile apps for small businesses, extended to mid-market via Ooma Enterprise and the OnSIP acquisition.
- Affordable per-seat pricing Cost-effective per-seat plans tailored to SMB budgets.
- DIY ease of use Do-it-yourself setup gets small businesses running without specialist IT.
- Award-winning support Recognized by PCMag and Consumer Reports for customer support.
Microsoft Teams
Salesforce
Google WorkspacePOTS Replacement
Ooma AirDial replaces analog POTS lines for fire alarms, elevators, and other critical analog devices, delivered over a managed wireless connection.
- FirstNet certified AirDial is certified on AT&T FirstNet for reliable POTS replacement.
- Analog device support Purpose-built to keep fire alarms, elevators, and other analog devices online.
AT&TVerizonMicrosoft Teams Voice
Ooma integrates its cloud voice services with Microsoft Teams, enabling businesses to use Ooma calling within the Teams collaboration environment.
- Unified collaboration Brings Ooma voice into the familiar Microsoft Teams workspace.
- Affordable per-seat Cost-effective seat pricing extends to Teams-based voice.
Microsoft TeamsOffice 365Video Conferencing / Collaboration
Ooma Office includes video conferencing and collaboration features alongside voice and messaging, giving small businesses an integrated communications suite.
- Integrated suite Video sits within the same platform as voice and messaging.
- DIY ease of use Simple setup makes collaboration accessible for SMBs.
Polycom (Poly)
YealinkHow Ooma delivers
24/7 customer support via phone, chat, email; US-based support teams; extensive online knowledge base and DIY setup guides (vendor-reported)
Services in detail
- Implementation & OnboardingDelivered as DIY self-install with optional assisted onboarding.
- Technical Support / HelpdeskDelivered as customer support across phone and digital channels.
- 24/7 SupportDelivered as around-the-clock customer support.
- Channel-led deliveryDelivered through a channel and agent partner program.
Automate/AI, built in · AI-Powered Features. Ooma Office Pro Plus includes AI features like call summarization, virtual receptionist with AI, advanced call analytics, and transcription. AI roadmap focused on SMB-relevant assistive features rather than full AI platform.
Compare
One quote is a price. Three quotes are a market.
We'd price Ooma next to these. Same scope on one page, sent to every provider, so the numbers actually line up.
Who we'd price next to Ooma
RingCentral Communicate
AI-First Cloud Communications
Nextiva Communicate
Unified Customer Experience Management Platform
Vonage Communicate
Better Customer Experiences Through Connected Communications
Zoom Communicate Automate/AI
AI-First Work Platform for Human Connection
Already talking to someone else? Tell us and we'll put them in the mix.
Case Studies
What backs it up
Case studies
No published case studies yet.
Ask us and we'll request a reference call with Ooma.
Ask for a reference
Technology that doesn't sink under pressure
Talk it through before you sign.
Send us what you run today. We'll price Ooma against two alternatives and tell you which one we'd pick, and why.