Partner Ecosystem
Ooma
Part of the Rubber Duck Technology partner ecosystem — vetted for capability, accountability, and fit before they ever meet a client.
About the partner
About Ooma
Smart Communications for Small Business and Home
Ooma (NYSE: OOMA) is a publicly-traded cloud communications company delivering smart phone and voice solutions for small businesses and residential customers. The Ooma Office UCaaS platform combines voice, video, messaging, virtual receptionist, and mobile apps for businesses, while Ooma AirDial provides POTS replacement for fire alarms, elevators, and other analog devices. Ooma acquired OnSIP in 2022 to extend its business communications portfolio with cloud-based PBX. Headquartered in Sunnyvale, CA with 1,000+ employees, Ooma is known for its do-it-yourself ease of use, affordable per-seat pricing, and award-winning customer support.
Why teams choose Ooma
- Publicly-traded (NYSE: OOMA)
- Affordable per-seat pricing for SMB
- Award-winning customer support (PCMag, Consumer Reports)
- AirDial certified on AT&T FirstNet for POTS replacement
- DIY ease of use
- OnSIP acquisition extends developer/API capabilities
- Strong residential brand recognition
Capabilities we have validated
- Cloud PBX
- POTS Replacement (AirDial, FirstNet certified)
- E-911 / Enhanced 911
- Multi-ring
- Virtual receptionist
- Hot desking
- SMS/text messaging
- Mobile and desktop apps
- International calling
- Ooma Office Pro Plus AI features
Recognition & proof points
- PCMag Editors' Choice (multiple years for business phone)
- Consumer Reports top rankings
- NYSE listing (OOMA)
- Acquired OnSIP (2022); 2911 Networks
AI in the offering
Ooma Office Pro Plus includes AI features like call summarization, virtual receptionist with AI, advanced call analytics, and transcription. AI roadmap focused on SMB-relevant assistive features rather than full AI platform.
Profile maintained by Rubber Duck Technology research from primary sources and partner collateral · Last verified Aug 30, 2026 · High confidence · Verified multi-source.
Capabilities
Solutions Delivered by Ooma
The outcomes this partner is equipped to deliver — drawn from our vetting record, not their marketing deck.
communications_cx
UCaaS / Cloud PBX
Ooma Office is a cloud PBX and UCaaS platform combining voice, video, messaging, virtual receptionist, and mobile apps for small businesses, extended to mid-market via Ooma Enterprise and the OnSIP acquisition.
Affordable per-seat pricing — Cost-effective per-seat plans tailored to SMB budgets.
DIY ease of use — Do-it-yourself setup gets small businesses running without specialist IT.
Award-winning support — Recognized by PCMag and Consumer Reports for customer support.
Integrates with Microsoft TeamsSalesforceGoogle Workspace
communications_cx
POTS Replacement
Ooma AirDial replaces analog POTS lines for fire alarms, elevators, and other critical analog devices, delivered over a managed wireless connection.
FirstNet certified — AirDial is certified on AT&T FirstNet for reliable POTS replacement.
Analog device support — Purpose-built to keep fire alarms, elevators, and other analog devices online.
Integrates with AT&TVerizon
communications_cx
Microsoft Teams Voice
Ooma integrates its cloud voice services with Microsoft Teams, enabling businesses to use Ooma calling within the Teams collaboration environment.
Unified collaboration — Brings Ooma voice into the familiar Microsoft Teams workspace.
Affordable per-seat — Cost-effective seat pricing extends to Teams-based voice.
Integrates with Microsoft TeamsOffice 365
communications_cx
Video Conferencing / Collaboration
Ooma Office includes video conferencing and collaboration features alongside voice and messaging, giving small businesses an integrated communications suite.
Integrated suite — Video sits within the same platform as voice and messaging.
DIY ease of use — Simple setup makes collaboration accessible for SMBs.
Integrates with Polycom (Poly)Yealink
connectivity_sase
Broadband / Business Internet
Ooma Connect provides internet backup and failover, keeping business voice and connectivity online when the primary connection is disrupted.
Connectivity failover — Keeps voice and internet running during primary outages.
SMB-friendly — Affordable, easy-to-deploy backup connectivity for small businesses.
Integrates with AT&TT-MobileVerizon
Delivery
How We Deliver
Engagement & delivery models we have validated with this partner — where the slide deck ends and the actual work begins.
communications_cx
Implementation & Onboarding
Ooma offers DIY self-install with optional setup support, plus onboarding assistance and number porting to bring businesses onto its communications platform.
Delivery: Delivered as DIY self-install with optional assisted onboarding.
DIY ease of use — Self-install design lets businesses get started without technicians.
Number porting — Existing numbers are ported to ease the transition.
communications_cx
Technical Support / Helpdesk
Ooma provides technical support and helpdesk services backing its business and residential communications products.
Delivery: Delivered as customer support across phone and digital channels.
Award-winning support — Recognized by PCMag and Consumer Reports for service quality.
Trusted brand — Backed by a publicly-traded company (NYSE: OOMA).
communications_cx
24/7 Support
Ooma backs its communications services with 24/7 customer support for business and residential customers.
Delivery: Delivered as around-the-clock customer support.
Always available — Round-the-clock support keeps communications running.
Award-winning support — Recognized by PCMag and Consumer Reports for customer support.
communications_cx
Channel-led delivery
Ooma operates a channel and agent partner program, delivering its business communications portfolio through partners.
Delivery: Delivered through a channel and agent partner program.
Partner program — A channel and agent program extends Ooma's reach through partners.
Developer/API reach — The OnSIP acquisition adds developer and API capabilities for partners.
Proof
Results with this partner
Documented outcomes from real engagements — not testimonial vibes.
Case studies featuring this partner are being prepared. See all client results →
Resources
Documents & collateral
Datasheets, spec sheets, case studies and pricing references collected while vetting Ooma — 1 document.
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